Popular Articles

  1. Do existing customers have immediate access PoliteMail online upon release?

    Yes!
  2. What do all of the buttons in the toolbar in PoliteMail Online do?

    PoliteMail Online features special toolbars that are not available with PoliteMail for the Outlook desktop.  A description of these is below.  Note that depending on the resolution of your display and the version of PoliteMail you are using, n...
  3. What do the different Send Statuses mean?

    Send Status The Scheduled Sends window now displays icons that indicate the current status of each message.  This replaces automated email notifications, which can be a distraction and are quickly outdated. Use Case:  If a user needs to cancel...
  4. What are the Graph API URL paths used by PoliteMail?

    User.Read :   GET /me   GET /users/{id | userPrincipalName}   GroupMember.Read.All :   GET /groups/{id}/members   GET /groups/{id}/transitiveMembers   MailboxSettings.Read :   GET /me/mailboxSettings   ...
  5. Do clicks to links still need to be pulled separately from all the other metrics on a report?

    Starting with version 5.0, you are now able to group links by category. You can also export their results either by single messages, or by groups of messages.
  6. Is the Desktop edition updated when PoliteMail online is updated?

    It depends. While the desktop version of PoliteMail may not automatically update (depending on your permissions), you will receive a notification to update if you are using an out-of-date version of PoliteMail.
  7. EWS Error when trying to send to Distribution Lists

    Users will get a prompt when they attempt to send a tracked message to one or multiple distribution lists AND they don't have their EWS setting turned on in their client. If the user presses "no", they will receive another prompt for a Recipient C...
  8. API / Click

    Entity Description: The Click is tracked in PoliteMail with the Click-Thru Rate (CTR) metric which is the total number of unique individual recipients who have clicked (at least one link), to the total recipients the email was delivered to. (e.g....
  9. I am having display issues with my emails; how do I fix this?

    Resolving Display Issues This issue is very often related to the text scaling setting on your machine. If your text scaling is over 100%, pictures will look fine in the draft but when sent they appear differently.  When creating templates, it’s ...
  10. My Images are not scaling within Templates

    If you are using a PoliteMail template and images are not scaling while the text and table are, you can use the mo_re100% fix that allows the images to scale with text and table. Right click the image and click Edit Alt Text (format picture in ...