Popular Articles

  1. Adding a Table to a New Email Message

    PoliteMail does not offer a table function, but Outlook does.  Go to Outlook > Insert and choose the Table command. Within the table you create with Outlook, you could insert PoliteMail elements such as Smart Attachments or links and track them. ...
  2. Deleting a List

    To delete a mailing list, go to POLITEMAIL > Lists > Mailing Lists . Check the bubble next to the list you wish to delete and click the 'Delete' button (The 'X' in version 4.9x ). You will now be given a warning asking if you are sure...
  3. "Secured" vs "Shared" Content

    In version 5.0 of PoliteMail, both desktop as well as online, you have the option of making some content items, such as Images, Links, and Smart Attachments, Shared and/or Secured. In earlier versions of PoliteMail, a similar version of this f...
  4. Account, From, Social Link, and Interactions Metrics

    In addition to metrics for a Message or Campaign, version 5 of PoliteMail also can provide metrics for several other components, shown below: Report Description Mailing List Shows the Reach, Readership, and Engagement broken...
  5. Social Link Measurement

    Social Link Measurement allows you to measure metrics, such as click throughs, for links posted outside of PoliteMail. For example, you can generate a measured link for a website, put it in a Twitter or Facebook post, and view the results in Poli...
  6. Where can I find hardware requirements for a BYOC implementation based on number of employees?

    Bring Your Own Cloud (BYOC) In PoliteMail 5.0, you can deploy a “bring your own cloud” infrastructure using Microsoft Azure (AWS application servers with a SQL instance will also work). Compared to traditional on-premises deployment, BYOC offers a ...
  7. Where can I find the needed permissions for various list handling methods?

    The table below lists all permissions and whether they are Delegated (D) or Application (A) type. The Minimum Required column is needed to support OAUTH (SSO) login to PoliteMail.  Small lists (less than 1000 members) can be expanded via MAPI in...
  8. Why have my email metrics and Open Rates dropped since my upgrade? New

    PoliteMail customers who had been running PoliteMail 4.7x – 4.9x and who had not upgraded PoliteMail versions until recently (2024, version 5.x+) will likely notice a drop in metrics. If you have not upgraded your instance of PoliteMail over the p...
  9. Adding to your Outlook Whitelist

    If an email message you want ends up in your spam folder by mistake, you can prevent that from happening again by adding the sender's email address or email domain to your Outlook whitelist. In Outlook 2010+ , from the Home tab click Junk, the Ju...
  10. List Operations

    PoliteMail provides you with several tools to organize your lists. Please be advised that these only apply to PoliteMail lists . Click Lists > Mailing Lists from the PoliteMail toolbar. Select/check the list name(s) you want to work with. Us...