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Within the EU certain countries have strict privacy policies which may prevent you from compiling data at the individual level.
If you want to use PoliteMail to get the email metrics (opens, clicks, etc.), but keep the individuals anonymous, you c...
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Last Updated: 08/18/2022
in Troubleshooting Images This usually happens if .jpg images were saved in CMYK format instead of RGB format. If you load the image into your image editing software and resave the image in RBG format, the Add Image command will work. Graphic images for email should be in w...
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Last Updated: 08/24/2022
in Upgrading Yes, the upgrade is available for both Cloud and on-premise customers. We have some more configuration options available with 5.0, which can be discussed during your scope call.
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Last Updated: 01/30/2023
in Measuring Results Reporting in PoliteMail You can generate metric reports based on: Individual messages Campaigns Mailing lists By Sender By From Address Account-wide (Admins only) If you’d like to create a custom metrics report, you can select indi...
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Last Updated: 09/27/2023
in Managing Content In version 5.0 of PoliteMail, both desktop as well as online, you have the option of making some content items, such as Images, Links, and Smart Attachments, Shared and/or Secured. In earlier versions of PoliteMail, a similar version of this fun...
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Last Updated: 11/30/2023
in Upgrading It depends. While the desktop version of PoliteMail may not automatically update (depending on your permissions), you will receive a notification to update if you are using an out-of-date version of PoliteMail.
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Last Updated: 08/02/2022
in Troubleshooting Configuration To repair a damaged PoliteMail client, run the client.exe of the version you have installed. You will find this link in the Welcome email you received from PoliteMail. After clicking this link, choose Run. You will then be brought to the InstallS...
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What is Power Automate? Microsoft Power Automate is a Microsoft 365 application that allows users to create automated, event-driven work processes across several different applications. PoliteMail now includes a Flow Connector, so you may automate...
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This procedure only applies when sending via Outbox, or when adding the From Address from the Global Address book. It gives the user permission to send from that email address without tracking turned on. For sending via the PoliteMail Server, p...
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Last Updated: 10/07/2023
in Measuring Results Click metrics can be viewed by scrolling to the bottom of your metrics report. They are listed by how they appear in the message, but you may also sort them by number of clicks if you wish.