Popular Articles

  1. Horizontal line shows on some messages

    There is a known Outlook bug where certain combinations of font size and font family will trigger a rendering error that’s creates a 1px horizontal line of the email background color to appear. This bug appears most often at the bottom of the ...
  2. Do we still need to do the back-end work preparing our internal distribution lists for use in PoliteMail?

    To import your mailing lists into PoliteMail online and PoliteMail365, you would need to make sure all distribution lists are synced up to the Cloud and that you have the Microsoft Graph application fully implemented with all permissions for the Gra...
  3. Does Syncronym work with PoliteMail online?

    Yes!
  4. Does PoliteMail work with the new Outlook?

    Yes!  Here's some more information: What is the New Outlook? You may have noticed or have even tried the new Outlook by clicking on the toggle in the upper right corner. The new Outlook is a completely different version of Outlook compa...
  5. Can I use simpler links in PoliteMail like I do in Outlook?

    Using Simpler / Friendlier Links in a Measured Message In Outlook for the desktop as well as O365, inserted links from OneDrive or SharePoint will automatically add the file type icon (e.g. Word, PowerPoint, Excel) and shorten the URL to the name...
  6. Using Opt-Out in PoliteMail 4.9

    This feature applies to Version 4.9 and under.  For versions 4.9.1 and up, please refer to the article on Subscriptions . The opt-out feature removes the contact from ALL  mailing lists.  Customizing Your Opt-Out Page It’...
  7. Are there any limitations to types of mailing lists you can send to with PM365 or PoliteMail online?

    It will depend on how your organization’s mailing lists are configured, but generally, you will not have access to your Exchange mailing lists when using PoliteMail online. However, you will  have access to those if you use PoliteMail365...
  8. Adding Images with PoliteMail Online

    Adding Images with PoliteMail Online Using the Add Image Button If you have the URL of an image that is stored online, you can use the Add Image button to insert it into your message.   Note that this can only be done with online files; ...
  9. API / Email

    Entity Description: All PoliteMail that is distributed is tracked and a record of interactions with the recipients and the Email is stored and the metadata parsed to capture the metrics for future analysis. Properties Name Description ...
  10. Who is my Administrator?

    Version   5:   Please submit a case to we can access your account and look it up for you. Version 4.5+:   When viewing your profile, your administrator will display on the bottom row. If your user role is Administrator, ...