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Version 5: Please submit a case to we can access your account and look it up for you. Version 4.5+: When viewing your profile, your administrator will display on the bottom row. If your user role is Administrator, or you are unab...
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Last Updated: 08/24/2022
in Upgrading PoliteMail version 5.0 is a free upgrade. You do not need to sign any new agreements and an Admin can request an upgrade at any time.
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Last Updated: 08/24/2022
in Upgrading Yes, the upgrade is available for both Cloud and on-premise customers. We have some more configuration options available with 5.0, which can be discussed during your scope call.
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PoliteMail and Rich Text Formatting PoliteMail relies on HTML formatting for templates to show as intended and measurement to work accurately. As a result, converting RTF can lead to formatting issues that may cause measurement to be inaccurat...
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Last Updated: 08/02/2022
in Troubleshooting Configuration To repair a damaged PoliteMail client, run the client.exe of the version you have installed. You will find this link in the Welcome email you received from PoliteMail. After clicking this link, choose Run. You will then be brought to the InstallS...
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Last Updated: 08/24/2022
in Sending PoliteMail It will depend on how your organization’s mailing lists are configured, but generally, you will not have access to your Exchange mailing lists when using PoliteMail online. However, you will have access to those if you use PoliteMail365. Distrib...
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Due to a limitation within Outlook, the Mailing list pull-down menu can only display 999 results. If there are 1000 lists loaded into the content library, the Mailing List pull-down menu will appear blank. Clearing some lesser used items out of your...
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Last Updated: 03/31/2023
in Sending PoliteMail Using Simpler / Friendlier Links in a Measured Message In Outlook for the desktop as well as O365, inserted links from OneDrive or SharePoint will automatically add the file type icon (e.g. Word, PowerPoint, Excel) and shorten the URL to the name...
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Entity Description: All PoliteMail that is distributed is tracked and a record of interactions with the recipients and the Email is stored and the metadata parsed to capture the metrics for future analysis. Properties Name Description ...
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Last Updated: 04/10/2024
in Troubleshooting Configuration
To update the secret in Graph, you will need to go to the Microsoft Entra Admin Center. If logged into your network, you can access the Admin Center (if you have Admin rights) at https://entra.microsoft.com .
Browse to Ide...