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Last Updated: 05/06/2024
in Upgrading PoliteMail customers who had been running PoliteMail 4.7x – 4.9x and who had not upgraded PoliteMail versions until recently (2024, version 5.x+) will likely notice a drop in metrics. If you have not upgraded your instance of PoliteMail over the p...
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Due to a limitation within Outlook, the Mailing list pull-down menu can only display 999 results. If there are 1000 lists loaded into the content library, the Mailing List pull-down menu will appear blank. Clearing some lesser used items out of your...
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Last Updated: 08/24/2022
in Sending PoliteMail It will depend on how your organization’s mailing lists are configured, but generally, you will not have access to your Exchange mailing lists when using PoliteMail online. However, you will have access to those if you use PoliteMail365. Distrib...
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Last Updated: 08/02/2022
in Troubleshooting Configuration To repair a damaged PoliteMail client, run the client.exe of the version you have installed. You will find this link in the Welcome email you received from PoliteMail. After clicking this link, choose Run. You will then be brought to the InstallS...
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Last Updated: 08/24/2022
in Upgrading Yes, the upgrade is available for both Cloud and on-premise customers. We have some more configuration options available with 5.0, which can be discussed during your scope call.
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Entity Description: All PoliteMail that is distributed is tracked and a record of interactions with the recipients and the Email is stored and the metadata parsed to capture the metrics for future analysis. Properties Name Description ...
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Entity Description:
Business can be used to define a Business Unit in an organization. The Business entity can be populated with departments, divisions, or business units in an organization (e.g. Human Resources, Marketing department, Automotive...
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Last Updated: 08/18/2022
in Troubleshooting Messages There is a known Outlook bug where certain combinations of font size and font family will trigger a rendering error that’s creates a 1px horizontal line of the email background color to appear. This bug appears most often at the bottom of the table ...
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PoliteMail does not offer a table function, but Outlook does. Go to Outlook > Insert and choose the Table command. Within the table you create with Outlook, you could insert PoliteMail elements such as Smart Attachments or links and track them. ...
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Last Updated: 08/24/2022
in User Administration No. Users will only be able to see metric reports for messages they have sent. Only Admins can see stats for all email sends. If you are interested in giving select users access to emails, you may want to consider setting up Groups and assigning tho...