Popular Articles

  1. Images are not loading with Add Image

    This usually happens if .jpg images were saved in CMYK format instead of RGB format. If you load the image into your image editing software and resave the image in RBG format, the Add Image command will work. Graphic images for email should be in w...
  2. Empty List or Hidden Membership Warning

    How hidden membership of a list is handled depends greatly on whether you are using Microsoft Graph as part of your PoliteMail setup, which is recommended, or are relying only on Exchange Web Services (EWS). If You're Only Using EWS In the pas...
  3. How are click metrics displayed?

    Click metrics can be viewed by scrolling to the bottom of your metrics report. They are listed by how they appear in the message, but you may also sort them by number of clicks if you wish.
  4. My Mailing List Name Won’t Validate in the To: Field

    When sending to PoliteMail Mailings lists, or local Outlook distribution groups, Outlook utilizes it’s Address Book service to validate the list and access members of the list. When a list goes into the Outlook To: field, it should appear like: [+...
  5. Using the InstallShield Wizard to Repair the PoliteMail Client

    To repair a damaged PoliteMail client, run the client.exe of the version you have installed. You will find this link in the Welcome email you received from PoliteMail. After clicking this link, choose Run. You will then be brought to the InstallS...
  6. Are all of the 5.0 features available for on-premise clients? Would PoliteMail online work if the PoliteMail server is on-prem?

    Yes, the upgrade is available for both Cloud and on-premise customers. We have some more configuration options available with 5.0, which can be discussed during your scope call.
  7. What do the different Send Statuses mean?

    This article describes the various Send Statuses displayed on the Sends grid in PoliteMail.
  8. Mailing List not listed in menu

    Due to a limitation within Outlook, the Mailing list pull-down menu can only display 999 results. If there are 1000 lists loaded into the content library, the Mailing List pull-down menu will appear blank. Clearing some lesser used items out of your...
  9. Do we get 5.0 with our existing contract or do we have to pay/sign a new agreement to use it?

    PoliteMail version 5.0 is a free upgrade. You do not need to sign any new agreements and an Admin can request an upgrade at any time.
  10. Will select users have access to see stats for all email sends without making them an Admin?

    No. Users will only be able to see metric reports for messages they have sent. Only Admins can see stats for all email sends. If you are interested in giving select users access to emails, you may want to consider setting up Groups and assigning tho...