Popular Articles | Page 23

Creating Filtered Lists with Syncronym

Last Updated: 08/22/2022 in Managing Lists

For Syncronym users, you can create a mailing list based off of the custom fields your Administrator has designated. Go to PoliteMail > Lists > Mailing Lists Select the list you want to filter. Then go to New > Filtered List . A window app...
What do all of the buttons in the toolbar in PoliteMail Online do?

Last Updated: 07/08/2025 in Sending PoliteMail PoliteMail Message Tools

Understand each of the buttons in the toolbar for PoliteMail Online, what they look like, and what they do.
My Email is Stuck in the Outbox

Last Updated: 08/17/2022 in Troubleshooting Outlook

If email is stuck in your Outbox, it could one of several possible issues outlined below. You do not have permissions to send from the address you are selecting, or you are trying to send a message using a draft created by someone else. The permi...
Can I send Adaptive / Actionable Cards in a message to a shared mailbox?

Last Updated: 07/08/2025 in Sending PoliteMail

Adaptive Cards are not currently supported for a shared mailbox.
Account, From, Social Link, and Interactions Metrics

Last Updated: 02/05/2025 in Measuring Results

In addition to metrics for a Message or Campaign, version 5 of PoliteMail also can provide metrics for several other components, shown below: Report Description Mailing List Shows the Reach, Readership, and Engagement broken...
How do I share a template with other users?

Last Updated: 07/08/2025 in Sending PoliteMail Templates

Easily share PoliteMail templates and content with your Groups. Use the Share button to manage access and collaboration across your team.
Why can't I use Rich Text Formatting (RTF)?

Last Updated: 07/07/2025 in Getting Started Frequently Asked Questions

Learn how PoliteMail uses HTML formatting for accurate email measurement, and why converting RTF content can cause formatting and tracking issues in recent versions.
Compliance with EU Data Directive, Individual Privacy

Last Updated: 08/02/2022 in Troubleshooting Security and Privacy

Within the EU certain countries have strict privacy policies which may prevent you from compiling data at the individual level. If you want to use PoliteMail to get the email metrics (opens, clicks, etc.), but keep the individuals anonymous, you c...
List Operations

Last Updated: 08/22/2022 in Managing Lists

PoliteMail provides you with several tools to organize your lists. Please be advised that these only apply to PoliteMail lists . Click Lists > Mailing Lists from the PoliteMail toolbar. Select/check the list name(s) you want to work with. Us...
Why have my email metrics and Open Rates dropped since my upgrade? New

Last Updated: 05/06/2024 in Upgrading

PoliteMail customers who had been running PoliteMail 4.7x – 4.9x and who had not upgraded PoliteMail versions until recently (2024, version 5.x+) will likely notice a drop in metrics. If you have not upgraded your instance of PoliteMail over the p...