Popular Articles

  1. Deleting Older or Unused Templates

    Deleting a Template Check if Shared As a best practice, we recommend checking if the template has been shared before deleting. Here’s how: Navigate to the POLITEAIL tab from Outlook. Select the Content drop-down menu, and choose Template...
  2. Creating Filtered Lists with Syncronym

    For Syncronym users, you can create a mailing list based off of the custom fields your Administrator has designated. Go to PoliteMail > Lists > Mailing Lists Select the list you want to filter. Then go to New > Filtered List .  A window app...
  3. My Email is Stuck in the Outbox

    If email is stuck in your Outbox, it could one of several possible issues outlined below. You do not have permissions to send from the address you are selecting, or you are trying to send a message using a draft created by someone else. The permi...
  4. Account, From, Social Link, and Interactions Metrics

    In addition to metrics for a Message or Campaign, version 5 of PoliteMail also can provide metrics for several other components, shown below: Report Description Mailing List Shows the Reach, Readership, and Engagement broken...
  5. Can I send Adaptive / Actionable Cards in a message to a shared mailbox?

    According to Microsoft, adaptive or actionable cards must be sent to an individual and not a group.  In addition, the recipient must have an account with Outlook.com or Exchange Online.  Since a shared mailbox is treated as a group, Adaptive Cards...
  6. What do all of the buttons in the toolbar in PoliteMail Online do?

    PoliteMail Online features special toolbars that are not available with PoliteMail for the Outlook desktop.  A description of these is below.  Note that depending on the resolution of your display and the version of PoliteMail you are using, n...
  7. How do I share a template with other users?

    Template Sharing You can share templates and content with the Groups you belong to. To read about how sharing works with Groups and among PoliteMail users, click here . When saving a new template, you can choose to share it by clicking on the S...
  8. Compliance with EU Data Directive, Individual Privacy

    Within the EU certain countries have strict privacy policies which may prevent you from compiling data at the individual level. If you want to use PoliteMail to get the email metrics (opens, clicks, etc.), but keep the individuals anonymous, you c...
  9. List Operations

    PoliteMail provides you with several tools to organize your lists. Please be advised that these only apply to PoliteMail lists . Click Lists > Mailing Lists from the PoliteMail toolbar. Select/check the list name(s) you want to work with. Us...
  10. Why have my email metrics and Open Rates dropped since my upgrade? New

    PoliteMail customers who had been running PoliteMail 4.7x – 4.9x and who had not upgraded PoliteMail versions until recently (2024, version 5.x+) will likely notice a drop in metrics. If you have not upgraded your instance of PoliteMail over the p...