Updated Articles

  1. Social Link Measurement

    Social Link Measurement allows you to measure metrics, such as click throughs, for links posted outside of PoliteMail. For example, you can generate a measured link for a website, put it in a Twitter or Facebook post, and view the results in Poli...
  2. What is a "regex"?

    Regex is an abbreviated term for "regular expressions", and is a standardized set of text that can help you find what you're looking for quickly.  For example, /w typically means to match character from A-Z or 0-9, in upper or lower case, while ^nst...
  3. PoliteMail Ideas Portal

    PoliteMail Ideas Portal If you are using PoliteMail for the Outlook Desktop, you will see an Ideas Portal button in the PoliteMail ribbon.  You can click this button to be directed to our idea submission site.  In PoliteMail Online, you can fi...
  4. Setting Up Monitoring Multiple Inboxes

    PoliteMail automatically monitors the Outlook standard inbox folder for undeliverable messages and replies. If you use more than one Inbox for sending PoliteMail, you can use the Monitor Other Inboxes setting and PoliteMail will be able to measure...
  5. My Shared Mailbox is not working in PoliteMail

    Please note that if you have multiple shared mailboxes, such as "hr@company.com" as well as "communications@company.com" in addition to your own, you will need to be logged in to all email accounts for From permissions to work.  Otherwise, your em...
  6. What happens if I use a Template with missing content items?

    Sometimes you might load a Template and try to send out a message that contains content items that is missing in PoliteMail (for example, if it was in PoliteMail but have been deleted).  When this happens and you send the message, you will see a p...
  7. Getting Connected to the PoliteMail API

    Note that the ODATA functionality also enables you to connect to PoliteMail data using Excel PowerView or PowerBI. Using your PoliteMail client create a service account go to PoliteMail > Settings >Users . If you do not have access to create a P...
  8. How do I change the color of links in PoliteMail for Microsoft 365?

    Although you can set the colors of active, visited, and unclicked links when creating a Brand Theme using the PoliteMail Builder in PoliteMail for the Windows desktop or PoliteMail Online, the color of links in M365 is actually controlled by the app...
  9. How do IP addresses work?

    An Internet Protocol (IP) address is a string of numbers separated by periods. IP addresses are expressed as a set of four numbers (IPv4) — an example address might be 192.158.1.38. Each number in the set can range from 0 to 255. So, the full IP add...
  10. What is involved in upgrading from one version of PoliteMail to another?

    We recommend using the most recent version of PoliteMail whenever possible.  Like any application, PoliteMail gets regular feature updates and enhancements, as well as fixes to the software as hardware and standards constantly change.   The process...