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Last Updated: 04/03/2023
in Managing Content The following types of files can be added to a tracked / measured message using the PoliteMail Add Image and Smart Attachment functions. bmp csv doc docx emz gif* gz ics jpeg jpg msg otf pdf png ppt pptx rtf svg txt vcs v...
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Last Updated: 03/31/2023
in Measuring Results Updating the Account Metrics If you are a PoliteMail Admin, you have access to the Account Report under Metrics, which displays metrics for your entire PoliteMail account. However, when you run it, you may notice there is no 'Update&#...
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Last Updated: 03/31/2023
in Upgrading Oddly enough, yes. Even if you use Edge, Firefox or Chrome for browsing, the IE11 component is always used inside of Outlook, even though the standalone version of Internet Explorer has been deprecated by Microsoft and you don't think yo...
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Last Updated: 03/31/2023
in Sending PoliteMail Using Simpler / Friendlier Links in a Measured Message In Outlook for the desktop as well as O365, inserted links from OneDrive or SharePoint will automatically add the file type icon (e.g. Word, PowerPoint, Excel) and shorten the URL to the name...
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Version 5.0 of PoliteMail has new editions of the software! The PoliteMail 5.0 User Guide.pdf covers the basics of using PoliteMail for all interfaces: the desktop COM Add-In, PoliteMail Online, or PoliteMail for Microsoft 365. Older Version...
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A "large broadcast" is not defined by the number of recipients, but rather by the length of time it takes to complete, so what is considered a large broadcast may vary from account to account. When checked, you can use the drop-dow...
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What is Appointment Measurement? Your browser does not support HTML5 video. PoliteMail’s Appointment Measurement (formerly "Appointment Tracking") allows users to use PoliteMail features in scheduling meetings in Outlook’...
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Last Updated: 02/21/2023
in Troubleshooting Templates Mobile Responsiveness PoliteMail templates use responsive design to adjust the layout to look great on any device. However, not every device handles responsive code the same way, which can make your Message or Template look a little different on mo...
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Last Updated: 02/17/2023
in Upgrading Bring Your Own Cloud (BYOC) In PoliteMail 5.0, you can deploy a “bring your own cloud” infrastructure using Microsoft Azure (AWS application servers with a SQL instance will also work). Compared to traditional on-premises deployment, BY...
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Last Updated: 02/16/2023
in User Administration You may want users to send certain communication from a shared email address, such as hr@company.com. Shared mailboxes are a feature in Outlook, but PoliteMail allows you to define who is allowed to use specific mailboxes for measured me...