Updated Articles

  1. How To Use the Template Builder PoliteMail Versions 4.7 - 4.9

    This procedure applies to PoliteMail versions 4.7 to 4.9.  Information on using the PoliteMail Builder in versions 4.94 to 5.0 may be found here . To access the Template Builder and all of the features that come with it, open a new email in Outl...
  2. Getting Started and Logging In with PoliteMail Versions 4.7 - 4.9

    If you are using PoliteMail version 4.91+ click here . Once PoliteMail is installed, the server connections need to be adjusted. This will allow for the most seamless use of the application. A temporary password will be emailed to you as w...
  3.  How To Repair Your Outlook Data File To Resolve Recurring Outlook Crashing, Hanging Or Stuck In Outbox Issues

    If you are having recurring issues with Outlook crashing, hanging or messages not sending from the Outbox when using PoliteMail, then your Outlook data file needs to be repaired. Because Outlook data files can become damaged for a variety of ...
  4. How Do I Reset My Password?

    Changing Your PoliteMail Password The method only applies if you are using Password Authentication as your method of sign-in. If you are using Single Sign-On methods, you will need to contact your IT Administrator for a new password. A user ca...
  5. Setting up and Configuring the EWS Client

    If you are using PoliteMail version 4.954+, you can use Fallback Expansion instead. Please note that EWS Client and Graph Client are only used by PoliteMail for the Desktop; PoliteMail Online and 365 can only use the EWS and Graph Server. ...
  6. How does PoliteMail calculate Reading Time and Grade Level in Metrics Reports?

    A section of your Email Metrics calculates the estimated time it will take to read your message. PoliteMail also uses Microsoft Word tools to calculate  readability scores using the Flesch Reading Ease and Flesch-Kincaid Grade Level tests ...
  7. How can I speed up sending to large lists with Aggregate Measurement?

    Sending to Large Lists with Aggregate Measurement The process below will skip list expansion and send a single email to the SMTP endpoint.   For large lists this will result in the message being delivered faster than if it was sent using individ...
  8. How do I fill out the CSR Form for a Branded Hostname?

    How to Fill Out a CSR Form for a Branded Hostname Access and download the CSR Form here ! Because PoliteMail deploys dedicated servers per account, you can be assigned your own subdomain (e.g. pm.yourcompany.com or analytics.yourcompany.com) to t...
  9. Where can I find the CSR Form?

  10. About the PoliteMail API

    The PoliteMail API is an ODATA Service using the RESTful architecture The PoliteMail Server application provides an Application Programmers Interface (API) which allows you to create programs to utilize PoliteMail functions, without the PoliteMai...