Updated Articles

  1. Is the Desktop edition updated when PoliteMail online is updated?

    It depends. While the desktop version of PoliteMail may not automatically update (depending on your permissions), you will receive a notification to update if you are using an out-of-date version of PoliteMail.
  2. Contact PoliteMail Support

    Your browser does not support HTML5 video. If you are experiencing technical issues with your PoliteMail account, please reach out to our technical support team. PoliteMail for the Outlook Desktop:   In your main PoliteMail tab, click on th...
  3. How can I move a user from one PoliteMail tenant to another?

    PoliteMail supports multiple tenants, which allows an Administrator to manage multiple instances of PoliteMail at once, but they are distinctly separate, with users unable to access or share content between tenants.  This gives large companies addit...
  4. How can I add a space that will not create a line break?

    Creating non-Breaking Space Sometimes you may need to insert a space between words, but you don't want the system to force a line break there, no matter what! This is a functionality built into Windows or MacOS, not PoliteMail.  Use the below ke...
  5. How to Use Send Progress Notifications to Get Updates On Large Sends

    Send Progress Notifications is a configurable service within PoliteMail that notifies a user on the progress of tracked sends. The setting will be applied to very large sends and can be configured to notify the user every 15, 30, 60, or 120 minute...
  6. Can I make a Smart Attachment available only to internal recipients?

    Yes!  Publicly viewable Smart Attachments are handy when sending a file to someone outside of your organization, such as a vendor, affiliate, or to mobile devices.  However, you can also mark a Smart Attachment as Secure if you need to, although th...
  7. What exactly happens when a message is deleted, and can I get it back?

    When  sent messages or people are manually deleted, the data for the message (from/to/message info)  or person is  marked as deleted right away , so will no longer show up in displays or searches. With the archive services running (which can b...
  8. How can I remove Measurement for a specific link or smart attachment?

    This same process also works for Smart Attachments. If you would like to enable PoliteMail tracking on a message, but would like certain links to NOT be tracked, simply add ?notrack=true  to the end of the URL. After you’ve inserted your links...
  9.  Understanding PoliteMail Measurement Modes

    Your browser does not support HTML5 video. PoliteMail offers three measurement (formerly known as tracking) modes: Aggregate (which measures the message), Individual and Anonymous (both of which measure the recipient). Aggregate Measurement A...
  10. What are the Graph API URL paths used by PoliteMail?

    User.Read :   GET /me   GET /users/{id | userPrincipalName}   GroupMember.Read.All :   GET /groups/{id}/members   GET /groups/{id}/transitiveMembers   MailboxSettings.Read :   GET /me/mailboxSettings   ...