Updated Articles

  1. How do I cancel a tracked meeting invitation?

  2. My PoliteMail Toolbar has disappeared from Outlook; how do I get it back?

    To get the PoliteMail Toolbars back you will want to follow these steps: PoliteMail Is Missing
  3. My Outlook keeps crashing and is saying it is due to a PoliteMail issue, how do I fix this?

    Try  repairing your Outlook data file ...
  4. A/B Testing

    Version 5.0  offers an additional feature using AI to compare the potential effectiveness of two different subject lines.  Known as Ai/B testing, more information can be found in this article . Any experiment with one or more test gro...
  5. Using Microsoft Stream with PoliteMail

    Uploading a Video to Microsoft Stream From the Microsoft Stream home page, click on the upload button in the right-hand corner of the header. There is also an option to upload a video on the final page of the homepage carousel. After choosing...
  6. How do I open a previously sent message?

    In PoliteMail for the Outlook desktop, you can access it in your Sent folder.  Note that PoliteMail Online does not have a Sent Items folder, so this option is not available. For the metrics, you can to POLITEMAIL > Results > Messages ...
  7. PoliteMail Buttons Not Working

    If after installing PoliteMail the tool shows up in the Outlook Ribbon but the functions are greyed out or empty, you may want to check to see if you Microsoft .NET Framework is installed and updated. When attempting to install PoliteMail, it will a...
  8.  Can I compare more than two messages?

    Your browser does not support HTML5 video. With version 5.05 and higher, senders can now compare multiple Metrics Reports together in a side-by-side comparison.   Using Multi-Compare When viewing Messages or Campaigns in the data grid...
  9. Switching between Multiple PoliteMail Accounts

    Multiple Account Switching For people with multiple PoliteMail servers, the server name is now in a drop-down menu for users to select from, rather than having to type the server name in every time.
  10. Does PoliteMail Version 5 have any enhancements to the API?

    The API in 5.0 will provide access to data elements which were previously unavailable in older versions, including enhanced Campaign, Business and Region information, as well as other new metrics calculations. Also, the API supports queryable attr...