Updated Articles | Page 21

How do I avoid sending competing messages from others to the same audience?

Last Updated: 11/26/2024 in Sending PoliteMail
Embedding a Video isn't working

Last Updated: 11/15/2024 in Troubleshooting Images

Video Troubleshooting Due to restrictions with COM Add-ins with Outlook for the Windows desktop, it is recommended to embed video using PoliteMail Online for a better experience. If embedding video in a PoliteMail message from the desktop vers...
I get blocked when I try to install Commlytics!

Last Updated: 11/13/2024 in Commlytics

The issue you're experiencing is likely because the Commlytics app needs to be allowed by your organization's Microsoft 365 (M365) administrator. To resolve this, your M365 administrator will need to add Commlytics to the list of allowed apps in...
The font of my link is not consistent with my Template on the Outlook Desktop.

Last Updated: 11/05/2024 in Troubleshooting Messages

If you copy and paste a link from SharePoint into a message that you are composing in PoliteMail for the Outlook Desktop, Outlook will automatically replace the font of your link with your default font used in Microsoft Office. As a workaround,...
I get a CSP Violation error when trying to view a video in Outlook online.

Last Updated: 11/04/2024 in Troubleshooting Images

If you are sending a tracked video using an embed link in Outlook, note that the video will play only if the video is hosted on Microsoft-hosted domains, such as "office365.com", "office.net", "static.microsoft", "skype.com", "office.net", "office...
When I sign out of PoliteMail, I'm automatically getting signed back in.

Last Updated: 11/04/2024 in Troubleshooting Outlook

This seems to be specific to using Outlook on the MacOS desktop and signing out using EntraID. The only way to sign out is to clear your cache in your default browser first, and then reload the application.
What do all of the fields mean when I export a Metrics report to Excel?

Last Updated: 10/30/2024 in Measuring Results

Metrics Report Exports When exporting a Metrics report to Excel, you may see more fields in the exported file that you expected. Some of these fields are deprecated, and some are used as the basis for other calculations and so do not display on ...
Updating Metrics Reports

Last Updated: 10/16/2024 in Measuring Results

Updating Metrics Reports Manually To view the metrics report for a message, navigate to POLITEMAIL > Results > Messages . Double-click on a message to load it into the metrics report. You should see two hyperlinks at the top of the report...
What is the Benchmark feature?

Last Updated: 10/10/2024 in Measuring Results

Go to POLITEMAIL > Results > Messages . Version 5.0: Select a message and click Email Metrics. Version 4.9x: Double-click on a message to view it, then click the Benchmark link. Comparing to your Company Average in the M...
Adding, Editing, and Deleting Smart Attachments

Last Updated: 09/26/2024 in Managing Content

PoliteMail’s Smart Attachment feature is a great way to keep your email message size down by hosting attachments on PoliteMail’s server, versus using Outlook’s Add Attachment feature. These attachments can also be measured and reported on. Examp...