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Last Updated: 10/07/2023
in Measuring Results From the Messages Data Grid, you can select two messages to compare results. Choose your two messages and then click the Compare button. Metrics should be read from left to right. The number displayed is the differential between the first to the...
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Last Updated: 10/07/2023
in Measuring Results Click metrics can be viewed by scrolling to the bottom of your metrics report. They are listed by how they appear in the message, but you may also sort them by number of clicks if you wish.
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Last Updated: 10/05/2023
in Managing Lists Your browser does not support HTML5 video. What's the Difference? It's important to know that Subscribe vs Opt-In, as well as Unsubscribe vs Opt-Out, are slightly different: Subscribing allows the recipient to join any Mailing Lists y...
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Last Updated: 10/04/2023
in Measuring Results Below are descriptions of all the read rates, although they appear in different places on the metrics report. Note that any email viewed in the Outlook preview pane is also considered an open. Ignored = Any opened email for less than 3 secon...
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Last Updated: 09/29/2023
in Managing Content Paragraphs Paragraphs are re-usable components or parts of an email message. In PoliteMail, Paragraphs can include text, links, and even images. By saving a Paragraph, you can easily pull them into new messages without having to retype the cont...
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Your browser does not support HTML5 video. The Schedule Send feature in PoliteMail allows users to schedule a measured message to be sent at a future date and time. The message gets sent from Outlook and is then held securely within the Poli...
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Last Updated: 09/29/2023
in Troubleshooting Configuration To solve send-to permissions issues for both Mac and Windows users, you can set send-to permissions on Exchange. Users can still select the list in Outlook, but when they send, Exchange rejects it and bounces it back. PoliteMail bypasses that chec...
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Last Updated: 09/29/2023
in Sending PoliteMail For security purposes, PoliteMail is restricted to MS Graph list expansion and SSO authentication requests in Entra ID. However, you can leverage some of the capabilities of our Syncronym product for effective list management and metrics capture. ...
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Last Updated: 09/29/2023
in Managing Lists Syncing a PoliteMail Contact List with Azure AD Group Syncronym ® from PoliteMail is a service that connects your lists of current contacts, such as from a Human Resources Information System (HRIS) or Azure Entra ID (Entra ID), and synchronizes th...
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Trying to send to an Active-Directory based distribtion list of more than 10,000 which will not send? This type of list has to be expanded by the PoliteMail using Exchange EWS, when using the PoliteMail Server tool to expand the list, to see an une...