Popular Articles

  1. Does PoliteMail work with MAPI?

    The Messaging Application Programming Interface (MAPI) is an API for Microsoft Windows which allows programs to become email-aware. Outlook for the Windows desktop fully supports MAPI, and PoliteMail will function perfectly well in those environm...
  2. What does the Auto Refresh toggle do?

    The auto refresh toggle at the top of a data grid lets the data shown automatically update for you.   By default, the toggle is set on and the data will refresh every 10 seconds. Auto refresh must be turned off for filtering and sor...
  3. What is the PoliteMail Sandbox?

    The PoliteMail Sandbox, new to version 5.15 and higher of PoliteMail, is an easy way to experiment with the powerful features of PoliteMail without requirement IT involvement and configuration.  With the PoliteMail Sandbox, you can: Connect...
  4. How do I create a Safe Links exception for PoliteMail?

    Creating Safe Links Exceptions Safe Links is a feature in Microsoft Defender for Microsoft 365 which scans links in email messages, Teams, and other 365 applications during mail flow.  This security feature is in addition to any other anti-spa...
  5. Message Expiration

    Message Expiration is a great new feature of PoliteMail that allows you to set an expiration date on a message.  Messages that are expired will show in an Inbox, but when viewed it will only display an alternate message stating the message ...
  6. Will my messages automatically save as I create them? Updated

    Yes!  Starting with version 5.15 , messages you compose will auto-save as a Draft every five minutes.  This time interval is a setting that can be adjusted by your System Administrator.  Note that this is with PoliteMail Online onl...
  7. How do I access the PoliteMail Sandbox?

    Accessing via Email and Password Contact your PoliteMail sales professional about access; they will perform some quick initial setup for you. Navigate to https://sandbox.pmail2.com Sign in using the username/email and password your salesp...
  8. What are the capabilities of the PoliteMail Sandbox?

    The PoliteMail Sandbox will give you access to ALL PoliteMail features in both PoliteMail Online as well as PoliteMail for the Outlook desktop. While you have access to all PoliteMail features, there are some differences between it and the full i...
  9. PoliteMail Message Size Warning

    You may receive a warning if your messages are over 500KB in size.  This is because larger messages can take a longer time to send and, in some cases, cause PoliteMail to bog down completely (especially if sending to many thousands of recipient...
  10. Saved Template Sections

    Parts of a Template, called Template Sections, can now be saved in the new PoliteMail Builder.  This allows a user to create only a part of a Template that can be used and/or shared as they see fit, instead of having to create an entire Tem...