Popular Articles

  1. How do I import a list from a CSV or Excel file?

  2. What are the capabilities of the PoliteMail Sandbox?

    The PoliteMail Sandbox will give you access to ALL PoliteMail features in both PoliteMail Online as well as PoliteMail for the Outlook desktop. While you have access to all PoliteMail features, there are some differences between it and the full i...
  3. What is the Influencer Score and how is it calculated?

    The Influencer Score is intended to be a gauge of the reach of a Teams user's messages.  It is calculated as the number of members sent to multiplied by the number of messages sent. For example, a Teams user who sent 8 messages to a total of 65 peop...
  4. Send via Graph

    Sending Via Graph PoliteMail supports the option to send a Measured Message via the Graph Send Service.  Sending via Graph eliminates the need to go through security appliances, such as ProofPoint or MimeCast, as it is trusted automatically.  T...
  5. What is my host name to log into PoliteMail?

    Your hostname is the same as your server connection, which is usually yourcompany.pmail.com.  Some companies may use specially branded hostnames , but that is the default. ...
  6. How do I access a Calendar View for Scheduled Sends?

    Starting with version 5.2 of PoliteMail, you can view what other people are planning to send in the future with an Editorial Calendar!  You will see an icon to switch to Calendar View when viewing the list of Scheduled Sends.  This is a very vis...
  7. How do I filter a Commlytics report for a specific Team?

    The option to filter a Commlytics Report can be found on the right side of the screen in the same row as the 'Generate Report' button at the top of the screen.  Note that this button is only available when viewing a report for a Team or Channel, no...
  8. How do I edit a Template in the PoliteMail Builder?

    Once you have selected a pre-made Template from the list in the new PoliteMail Builder, it will appear in your main composition window.   From there, you can click anywhere in the Template and a floating toolbar will appear. To replace any te...
  9. Are recipients included when I save a Template?

    By design, recipients (the To, cc, and bcc fields) are NOT included when you save a Template.  This helps prevent Messages from accidentally being sent to the wrong lists and/or recipients.  Note, however, that recipients ARE included in Drafts . ...
  10. What does each button do in the floating toolbar?

    When modifying a Template in PoliteMail Online, clicking on a cell in the Template opens a floating toolbar that contains a number of buttons: Opens a small window with three tabs to set the color for the background, text, and border of th...