Popular Articles

  1. What is my host name to log into PoliteMail?

    Your hostname is the same as your server connection, which is usually yourcompany.pmail.com.  Some companies may use specially branded hostnames , but that is the default. ...
  2. Does PoliteMail support WS Fed?

    With support for SAML 2.0 and OpenID, SSO protocols with better features and security, PoliteMail Online is not compatible with WS-Fed.
  3. How do I import a list from a CSV or Excel file?

  4. What are the settings for System Admins?

    System Administrator Settings The table below lists the many settings available to the System Administrator (Sysadmin) role.   Beware: Make sure you know what you're doing!  Changing these settings can cause PoliteMail to cease to...
  5. What are the capabilities of the PoliteMail Sandbox?

    The PoliteMail Sandbox will give you access to ALL PoliteMail features in both PoliteMail Online as well as PoliteMail for the Outlook desktop. While you have access to all PoliteMail features, there are some differences between it and the full i...
  6. How do I edit a Template in the PoliteMail Builder?

    Once you have selected a pre-made Template from the list in the new PoliteMail Builder, it will appear in your main composition window.   From there, you can click anywhere in the Template and a floating toolbar will appear. To replace any te...
  7. How do I filter a Commlytics report for a specific Team?

    The option to filter a Commlytics Report can be found on the right side of the screen in the same row as the 'Generate Report' button at the top of the screen.  Note that this button is only available when viewing a report for a Team or Channel, no...
  8. What is Commlytics?

    Wouldn’t it be nice to have a tool with the power of PoliteMail but for your Teams messaging?  That’s what Commlytics for Teams is all about! Commlytics lets you analyze your Teams Channels or Chats to see who your active Influencers are, how your ...
  9. Are recipients included when I save a Template?

    By design, recipients (the To, cc, and bcc fields) are NOT included when you save a Template.  This helps prevent Messages from accidentally being sent to the wrong lists and/or recipients.  Note, however, that recipients ARE included in Drafts . ...
  10. What does each button do in the floating toolbar?

    When modifying a Template in PoliteMail Online, clicking on a cell in the Template opens a floating toolbar that contains a number of buttons: Opens a small window with three tabs to set the color for the background, text, and border of th...