Popular Articles

  1. How can I send a "Do Not Reply" broadcast email using PoliteMail?

    The best way to suppress all replies to a message is to send from a nonexistent email address, such as do-not-reply@yourcompany.com. You will need to add this email address to the From Management window (if you're using an older version of Polit...
  2. Can I use a Template that has a survey in it?

    If you create a new message from a Template that has feedback in it (such as a survey or poll), the metrics for the feedback will show in the original  Metrics report, not the Metrics report for the new message you created from the Template.   ...
  3. How do I install Commlytics?

    If your organization has made Commlytics available to you, just click on the ‘Apps’ button on the left side of the Teams window.   Apps already approved by your organization will display first; click on the ‘Add’ button next to Commlytics ...
  4. Active Links are not working!

    What are Active Links? An Active link is a hyperlink that is currently being interacted with the user. Whenever a user holds the mouse button on the link or right-clicks on it, it will change its color into red, and this is when the link will be ...
  5. How long does the PoliteMail COM add-in take to load?

    The average delay load is 1 to 3 seconds for the PoliteMail COM add-in.  In addition, PoliteMail is placed in the 'Always Enable' list to prevent it from getting disabled by an automatic process in Outlook.
  6. My Template doesn't look the same on every device!

    HTML Email Template Inconsistencies All PoliteMail Builder templates are tested to minimize the impact of rendering inconsistencies across email clients. Rendering inconsistencies may still occur but should be limited to minor spacing or font dif...
  7. Commlytics is installed, but I don't see it!

    If you've installed Commlytics but don't see it, click on the “meatball” button (…) on the left side of the Teams screen. A small window will appear that displays all the additional apps you have installed, and you should see Commlytics in there....
  8. The font of my link is not consistent with my Template on the Outlook Desktop.

    If you copy and paste a link from SharePoint into a message that you are composing in PoliteMail for the Outlook Desktop, Outlook will automatically replace the font of your link with your default font used in Microsoft Office. As a workaround,...
  9. How do I delete a From address?

    Currently there is no option to delete a From address, as email addresses are typically removed from Exchange or Entra ID.  However, versions 5.1 and later of PoliteMail allow you to disable a From address so it can no longer be used. Go to S...
  10. What is the Advanced Analytics Dashboard? New

    PoliteMail metrics are awesome and powerful, but if your reporting is typically in Excel or you use dashboards through PowerBI, wouldn't it be even better if metrics data could link with Excel or PowerBI in real time? The Advanced Analytics Das...