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Last Updated: 07/25/2024
in Sending PoliteMail The best way to suppress all replies to a message is to send from a nonexistent email address, such as do-not-reply@yourcompany.com. You will need to add this email address to the From Management window (if you're using an older version of Polit...
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Last Updated: 06/20/2025
in Sending PoliteMail Templates You might think that anything you copy from Word and paste into Outlook should look the same, right? After all, both products are made by the same company! Unfortunately, it's not that simple as Word and Outlook basically speak two totally diffe...
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Last Updated: 07/17/2024
in Sending PoliteMail Templates By design, recipients (the To, cc, and bcc fields) are NOT included when you save a Template. This helps prevent Messages from accidentally being sent to the wrong lists and/or recipients. Note, however, that recipients ARE included in Drafts . ...
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Last Updated: 07/02/2024
in Commlytics The option to filter a Commlytics Report can be found on the right side of the screen in the same row as the 'Generate Report' button at the top of the screen. Note that this button is only available when viewing a report for a Team or Channel, no...
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Creating a Bookmark in PoliteMail Online Version 5.25 and later of PoliteMail supports anchor tags, which allows you to insert a link at any part of your message that takes the recipient to another part of the same message. This is useful with...
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Last Updated: 07/30/2024
in Sending PoliteMail Templates
If you create a new message from a Template that has feedback in it (such as a survey or poll), the metrics for the feedback will show in the original Metrics report, not the Metrics report for the new message you created from the Template. ...
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Last Updated: 11/05/2024
in Troubleshooting Messages
If you copy and paste a link from SharePoint into a message that you are composing in PoliteMail for the Outlook Desktop, Outlook will automatically replace the font of your link with your default font used in Microsoft Office. As a workaround,...
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HTML Email Template Inconsistencies All PoliteMail Builder templates are tested to minimize the impact of rendering inconsistencies across email clients. Rendering inconsistencies may still occur but should be limited to minor spacing or font dif...
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Last Updated: 12/26/2024
in Troubleshooting Messages
What are Active Links? An Active link is a hyperlink that is currently being interacted with the user. Whenever a user holds the mouse button on the link or right-clicks on it, it will change its color into red, and this is when the link will be ...
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Last Updated: 09/13/2024
in Commlytics
If your organization has made Commlytics available to you, just click on the ‘Apps’ button on the left side of the Teams window.
Apps already approved by your organization will display first; click on the ‘Add’ button next to Commlytics ...