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Currently there is no option to delete a From address, as email addresses are typically removed from Exchange or Entra ID. However, versions 5.1 and later of PoliteMail allow you to disable a From address so it can no longer be used. Go to S...
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Last Updated: 12/17/2024
in Getting Started
PoliteMail Implementation Method Comparison
Simple Ideal for M365, Outlook desktop, and SaaS users in organizations from 500 to 20,000 employees.
Technical
Ideal for large enterprises sending high volume (>20...
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Last Updated: 04/23/2025
in Troubleshooting Messages
If you set up a Teams meeting from a Shared Mailbox and send it via PoliteMail, the recipient may see the title and time slots will display incorrectly. This appears to be a known Microsoft issue with no currently known fix. However, there are...
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Last Updated: 11/26/2024
in Sending PoliteMail
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No. You can access PoliteMail from Outlook for the Windows desktop if it has been installed; you will see PoliteMail as an option in the Ribbon. You can access PoliteMail from Microsoft 365 if it has been installed; you will see the PoliteMai...
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Last Updated: 04/09/2025
in Troubleshooting Messages
PoliteMail uses Microsoft's Adaptive Card technology for M365 measurement. As a result, some technical prerequisites must be in place to prevent recipients from seeing a "Preparing Message" box display when trying to view the message. Enable...
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Last Updated: 03/27/2025
in Sending PoliteMail Campaigns If you receive a dialog box that says there are sends that have not been processed yet, it does not mean that your messages have not all been sent! Instead, it means that the Campaign metrics report has not been run since additional data has bee...
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Last Updated: 11/13/2024
in Commlytics The issue you're experiencing is likely because the Commlytics app needs to be allowed by your organization's Microsoft 365 (M365) administrator. To resolve this, your M365 administrator will need to add Commlytics to the list of allowed apps in...
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Last Updated: 09/13/2024
in Commlytics
If you've installed Commlytics but don't see it, click on the “meatball” button (…) on the left side of the Teams screen. A small window will appear that displays all the additional apps you have installed, and you should see Commlytics in there....
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Last Updated: 09/13/2024
in Commlytics To view Commlytics for a Teams Chat or Channel, first open the Chat or Channel that you want to view the Commlytics for. At the top of the screen, you should see a few tabs, such as 'Chat', 'Shared', and perhaps some others. Next to these, there i...