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Last Updated: 11/04/2024
in Troubleshooting Images
If you are sending a tracked video using an embed link in Outlook, note that the video will play only if the video is hosted on Microsoft-hosted domains, such as "office365.com", "office.net", "static.microsoft", "skype.com", "office.net", "office...
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Last Updated: 09/19/2024
in Troubleshooting Metrics Microsoft's Edge browser contains a feature in which links contained in a message viewed in Outlook will open while at the same time displaying the message in the side panel. This can be convenient in that it allows the user to view both the linke...
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Last Updated: 04/16/2025
in Getting Started
Switching Between PoliteMail 365 and PoliteMail Online PoliteMail for Microsoft 365 is a handy way to access the features of PoliteMail when using the "new" Outlook or outlook.com. However, only PoliteMail for the Windows desktop or PoliteMail...
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Last Updated: 11/26/2024
in Sending PoliteMail
Starting with version 5.2 of PoliteMail, you can view what other people are planning to send in the future with an Editorial Calendar! You will see an icon to switch to Calendar View when viewing the list of Scheduled Sends. This is a very vis...
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Last Updated: 03/04/2025
in Sending PoliteMail
Adding emoji works in both PoliteMail for the desktop as well as PoliteMail Online. To quickly insert a variety of emojis and smileys into the subject line of your email, you can use a built-in emoji keyboard, which is available on both Windows...
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Last Updated: 03/21/2025
in Troubleshooting Outlook
EWS Deprecation If you are currently using Exchange Web Services (EWS), Exchange user identity tokens and callback tokens are deprecated and will be turned off starting February 17th, 2025. You can read more about the deprecation of the EWS to...
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Last Updated: 11/04/2024
in Troubleshooting Outlook This seems to be specific to using Outlook on the MacOS desktop and signing out using EntraID. The only way to sign out is to clear your cache in your default browser first, and then reload the application.
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Last Updated: 02/05/2025
in Measuring Results
There may be time when you wish to see the From metrics for a From address that you use and the metrics display will only show "Hidden" in each column. If you see this, it is because the metrics are hidden if the From address is also used by an...
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Last Updated: 03/14/2025
in Managing Content
Mobile devices have a very high pixel density (pixels per inch, or ppi), and this means that some images that might appear fine on a lower resolution desktop monitor appear fuzzy on a phone. To address this, we recommend the source image you pl...
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Last Updated: 06/16/2025
in Troubleshooting Metrics
Situation: You send a calendar invite from a shared calendar to a PoliteMail list. Although the invitation does appear in the recipient's inbox, it looks like a regular email message - there is no meeting information, and there are no Accep...