Popular Articles

  1. There are extra pixels on template elements

    The Outlook editor will leave small spaces on the sides of some elements as handles or grab-edges. These extra pixels may cause your email not to display perfectly within the editor—but, when sent, these handle pixels will not be displayed within th...
  2. Will older email reports migrate to 5.0?

    Yes!
  3. Add Image Pull-Down Menu Not Showing Images

    Due to a limitation within Outlook, the Add Image pull-down menu can only display 999 results. If there are 1000 images loaded into the content library, the Add Image pull-down menu will appear blank. Clearing some lesser used items out of your Cont...
  4. Is the Online version backwards compatible with the Desktop version?

    Yes. You will receive a notification that your desktop application needs to be updated.
  5. How do I cancel a tracked meeting invitation?

  6. Quick Start Guide for PoliteMail Version 5

  7. EU Data Directive, January 2012 Update

    On 26 January 2012, the European Commission released new proposals regarding the EU Data Protection Directive (95/94/EC) and e-Privacy Directive (2009/136/EC) which came into effect 25 May 2011. The objective is to make the data protection rules mo...
  8. What is the PoliteMail Sandbox?

    The PoliteMail Sandbox, new to version 5.15 and higher of PoliteMail, is an easy way to experiment with the powerful features of PoliteMail without requirement IT involvement and configuration.  With the PoliteMail Sandbox, you can: Connect to P...
  9. What is the Influencer Score and how is it calculated?

    The Influencer Score is intended to be a gauge of the reach of a Teams user's messages.  It is calculated as the number of members sent to multiplied by the number of messages sent. For example, a Teams user who sent 8 messages to a total of 65 peop...
  10. My PoliteMail Toolbar has disappeared from Outlook; how do I get it back?

    To get the PoliteMail Toolbars back you will want to follow these steps: PoliteMail Is Missing