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On 26 January 2012, the European Commission released new proposals regarding the EU Data Protection Directive (95/94/EC) and e-Privacy Directive (2009/136/EC) which came into effect 25 May 2011. The objective is to make the data protection rules mo...
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Last Updated: 02/27/2024
in Measuring Results The Engagement Rate on a Metrics Report takes into account both the average amount of time spent reading the message compared to the calculated time to read and the unique click rate of the message. At the same time, the formula is designed ...
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Last Updated: 11/20/2023
in User Administration PoliteMail supports multiple tenants, which allows an Administrator to manage multiple instances of PoliteMail at once, but they are distinctly separate, with users unable to access or share content between tenants. This gives large companies ...
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Last Updated: 02/27/2024
in Managing Content
The easiest way to create or edit a hyperlink in PoliteMail Online is to select the hyperlink (or word that you want to be the hyperlink) and press Control-K, which is a fairly standard keyboard shortcut to create or edit a link in any applica...
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Sending via the Outbox is useful in that it allows you to send messages without having to configure a mail flow. However, it is not recommended when sending to more that roughly 2000 recipients per message. As a result, PoliteMail will ...
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PoliteMail and Rich Text Formatting PoliteMail relies on HTML formatting for templates to show as intended and measurement to work accurately. As a result, converting RTF can lead to formatting issues that may cause measurement to be inac...
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Last Updated: 12/11/2023
in Sending PoliteMail Templates Sometimes you might load a Template and try to send out a message that contains content items that is missing in PoliteMail (for example, if it was in PoliteMail but have been deleted). When this happens and you send the message, you will se...
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Last Updated: 02/06/2024
in Troubleshooting Messages If the Word Count of your measured message is showing unnecessarily high, it's often because there is extra content in the html of the message that is being counted. This is especially true if you are adding or editing pre-header te...
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Last Updated: 03/06/2024
in Upgrading In the interest of security, Microsoft no longer supports installing an add-in directly from a URL, but only from a downloaded file. To do this: Go to https://aka.ms/olksideload to open the Add-Ins for Outlook dialog. Select 'My add-...
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Last Updated: 02/20/2024
in Managing Lists If a custom field value in a Filtered List is changed, it might not be reflected in the Filtered List membership right away. To address this, you can click the Sync button to update the counts on demand. Once clicked, PoliteMail will d...