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Last Updated: 07/07/2025
in Sending PoliteMail CampaignsLearn how to remove messages from a Campaign in just a few steps.
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Set up your PoliteMail Server efficiently by running the prereq script: download, extract, and execute the script to install required features, verify system roles, connect your SQL instance, and send the output to your Implementation Specialist for licensing.
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Send standard file attachments with PoliteMail using Outlook, or use Smart Attachments to improve deliverability and track engagement. Learn how to optimize email attachments for better performance.
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Last Updated: 06/18/2024
in Measuring Results Sending to Multiple Time Zones If a message was sent as a Scheduled Send message to multiple time zones, PoliteMail automatically sends the email at the appropriate hours for each time zone. Metrics Multiple metrics reports are then generat...
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Last Updated: 12/12/2022
in Managing Content Adding a Button to a Measured Message In the PoliteMail Builder, you can access a variety of buttons content by navigating to Menu > Content > Buttons . To add a button to your message, place the cursor where the button should go. Then drag the...
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Last Updated: 07/08/2025
in Sending PoliteMailLearn how to access and download sent messages in PoliteMail using the Metrics Report. View or re-send messages, verify delivery accuracy, and understand how .msg files work for troubleshooting and reporting.
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Last Updated: 08/22/2022
in Managing Lists Contacts You can choose to manually opt-out Contacts. Once you have changed their status to Opt-Out, they will be opted-out of all mailing lists within PoliteMail. This is useful if you have a Contact that is a member of several mailing lists that you don’t ...
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Last Updated: 08/18/2022
in Troubleshooting Images You must have Outlook version 2016+ installed to embed images in appointments or meetings. If you have PoliteMail version 4.9 and above, you can use PoliteMail's Add Image feature to add images to your Outlook Calendar invites. ...
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Last Updated: 01/18/2023
in Troubleshooting Messages If your Exchange system allows spoofing, you can do it with PoliteMail, but generally these get blocked/rejected, as email spoofing is seen as more of a security risk than not. If you set PoliteMail to send via the Server (not the Outbox), enable tr...
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If after installing PoliteMail the tool shows up in the Outlook Ribbon but the functions are greyed out or empty, you may want to check to see if you Microsoft .NET Framework is installed and updated. When attempting to install PoliteMail, it will a...