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Last Updated: 03/31/2023
in Measuring Results Updating the Account Metrics If you are a PoliteMail Admin, you have access to the Account Report under Metrics, which displays metrics for your entire PoliteMail account. However, when you run it, you may notice there is no 'Update' link like...
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Last Updated: 08/24/2022
in Upgrading Yes. All upgrading and new customers will be invited to Flight School, an online, interactive training that will teach you all the new features in 5.0. Our knowledge base is also constantly updated, and we will have an e-learning course available in...
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Last Updated: 08/18/2022
in Measuring Results PoliteMail gives you the ability to compare the results of two different measured messages side by side. This allows you to determine which message had a better engagement rate, for example, or how a message was received by two different business ...
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If after installing PoliteMail the tool shows up in the Outlook Ribbon but the functions are greyed out or empty, you may want to check to see if you Microsoft .NET Framework is installed and updated. When attempting to install PoliteMail, it will a...
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Last Updated: 11/13/2024
in Upgrading
PoliteMail Features by Version Category Feature Description Version System and Security Single Sign-On Gain automatic PoliteMail user account management based on your company’s own Office365 identity and active directory s...
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*Please note the prereq script needs a minimum of 1 GB of RAM to run.* You should have received a download link for the prereq script from your Implementation Specialist. If not, email serversupport@politemail.com for the link. Copy and paste...
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Last Updated: 01/31/2023
in Getting Started Multiple Account Switching For people with multiple PoliteMail servers, the server name is now in a drop-down menu for users to select from, rather than having to type the server name in every time.
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Last Updated: 08/18/2022
in Sending PoliteMail If using Office 2016+, one option is to use Microsoft Print to PDF. Go to File > Print and choose Microsoft Print to PDF. You will then be prompted to save the output as a PDF file. If this option is not available to you, here is another way t...
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Last Updated: 07/20/2023
in User Administration Did you forget your PoliteMail password? Then this article is NOT for you! First, you will need to contact your PoliteMail Administrator for a password reset . If an Admin has reset your password, follow these steps to update it on your lo...
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Last Updated: 04/18/2024
in Measuring Results
No. There is a separate section in the metrics for feedback likes.