Popular Articles

  1. A/B Testing

    Version 5.0  offers an additional feature using AI to compare the potential effectiveness of two different subject lines.  Known as Ai/B testing, more information can be found in this article . Any experiment with one or more test groups and a ...
  2. Removing Emails From Campaigns

    Click on Campaigns > Campaigns ( Results > Campaigns in v4.9 ). Double-click on the Campaign you want to remove the message from. Version   5:   A list of all messages in the Campaign shows. Click the one you want to remove, then ...
  3. How does Measurement work when sending an email to multiple time zones?

    Sending to Multiple Time Zones If a message was sent as a Scheduled Send message to multiple time zones, PoliteMail automatically sends the email at the appropriate hours for each time zone.   Metrics Multiple metrics reports are then generat...
  4. How do I run the PoliteMail Prereq Script To Prepare For Installation

    *Please note the prereq script needs a minimum of 1 GB of RAM to run.* You should have received a download link for the prereq script from your Implementation Specialist. If not, email  serversupport@politemail.com for the link. Copy and paste...
  5. How do I add a Button to PoliteMail?

    Adding a Button to a Measured Message In the PoliteMail Builder, you can access a variety of buttons content by navigating to Menu > Content > Buttons . To add a button to your message, place the cursor where the button should go. Then drag the...
  6. Sending Outlook File Attachments

    You can send regular file attachments with PoliteMail—just use Outlook’s standard Attach File  command. You can save file attachments within templates as well. For example, if you have standard follow-up material you send as email attachments ...
  7.  Viewing Sent Items

    Sent Items Your browser does not support HTML5 video. A ‘Download’ button can be found at the top of the Metrics Report, which allows you to view the item that was sent (if you don't see it, click the ... button).  This is similar to a pre...
  8. Manually Opting-Out Contacts from Mailing Lists

    You can choose to manually opt-out Contacts. Once you have changed their status to Opt-Out, they will be opted-out of all mailing lists within PoliteMail. This is useful if you have a Contact that is a member of several mailing lists that you don’t ...
  9. Can I “Spoof” From Addresses Using PoliteMail?

    If your Exchange system allows spoofing, you can do it with PoliteMail, but generally these get blocked/rejected, as email spoofing is seen as more of a security risk than not. If you set PoliteMail to send via the Server (not the Outbox), enable tr...
  10. Embedded Images for an Appointment/Meeting Do Not Work in Your Current Version of Outlook Error

    You must have Outlook version 2016+ installed to embed images in appointments or meetings. If you have PoliteMail version 4.9 and above, you can use PoliteMail's Add Image feature to add images to your Outlook Calendar invites. ...