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Last Updated: 06/19/2025
in Managing ListsPoliteMail lets you export your mailing lists to Excel or as a .csv file for easy research!
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If after installing PoliteMail the tool shows up in the Outlook Ribbon but the functions are greyed out or empty, you may want to check to see if you Microsoft .NET Framework is installed and updated. When attempting to install PoliteMail, it will a...
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Last Updated: 01/31/2023
in Getting Started Multiple Account Switching For people with multiple PoliteMail servers, the server name is now in a drop-down menu for users to select from, rather than having to type the server name in every time.
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Last Updated: 05/18/2023
in Managing Content Special Characters to Avoid Some special characters should not be used because they are reserved for use in HTML and thus can cause errors. This is the case when creating Links, Images, and Smart Attachments, as the link to them will break. Avoid...
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Last Updated: 08/18/2022
in Troubleshooting Images When you send an Outlook email with more than 250KB of images to a iPhone, the iPhone email app will treat all images over that as file attachments, displaying them at the bottom of the email message when downloaded. When you paste images into an O...
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Last Updated: 08/18/2022
in Sending PoliteMail If using Office 2016+, one option is to use Microsoft Print to PDF. Go to File > Print and choose Microsoft Print to PDF. You will then be prompted to save the output as a PDF file. If this option is not available to you, here is another way t...
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Last Updated: 03/31/2023
in Measuring Results Updating the Account Metrics If you are a PoliteMail Admin, you have access to the Account Report under Metrics, which displays metrics for your entire PoliteMail account. However, when you run it, you may notice there is no 'Update' link like...
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Last Updated: 02/09/2024
in Managing Lists Filters are a search parameters that are used to generate a list of contacts. By using Filters, you can quickly create and manage groups of contacts. For example, you could create a list of contacts that are grouped by manager. Alternatively, you ...
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Last Updated: 07/20/2023
in User Administration Did you forget your PoliteMail password? Then this article is NOT for you! First, you will need to contact your PoliteMail Administrator for a password reset . If an Admin has reset your password, follow these steps to update it on your lo...
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Authentication and SMTP Services HTTP Authentication Authentication, or the process of identifying who the client is (usually for determining the level of access to grant), is supported in the HTTP protocol with several possible authentication sch...