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Last Updated: 06/18/2024
in Measuring Results Sending to Multiple Time Zones If a message was sent as a Scheduled Send message to multiple time zones, PoliteMail automatically sends the email at the appropriate hours for each time zone. Metrics Multiple metrics reports are then ge...
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Last Updated: 08/22/2022
in User Administration Please note that only Admins can perform this function. If you want to change a user's role (Administrator, Manager, User) go to POLITEMAIL > Account > Users . Select the user's name to open the Edit User window. Under ...
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About Syncronym
Employees change. Whether it’s their name, status, role, location, division, or something else, it means someone in IT has to process the change to update your distribution lists. This may not be a big deal for ...
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Last Updated: 08/22/2022
in Measuring Results PoliteMail will convert recipient IP address information into geographic data, so you may view a map of your open and click interactions. This map view enables drill-down to a state-level view (city-level view in Version 4.9x ). To see the...
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Your browser does not support HTML5 video. What is Social Advocacy? PoliteMail’s Social Advocacy Feature allows users to add a block of social media icons to messages composed in PoliteMail so recipients can share stories to their own pe...
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Last Updated: 08/17/2022
in Troubleshooting Messages Your send may be taking a long time based on several factors. Larger distribution lists will take longer to send to. There also may be others in your organization sending at the same time. You must wait for their send to go completely through befo...
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Last Updated: 02/17/2023
in Upgrading Bring Your Own Cloud (BYOC) In PoliteMail 5.0, you can deploy a “bring your own cloud” infrastructure using Microsoft Azure (AWS application servers with a SQL instance will also work). Compared to traditional on-premises deployment, BY...
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Last Updated: 12/27/2023
in Troubleshooting Outlook Please note that if you have multiple shared mailboxes, such as "hr@company.com" as well as "communications@company.com" in addition to your own, you will need to be logged in to all email accounts for From permissions to work....
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Last Updated: 08/15/2022
in Sending PoliteMail Templates Template Sharing You can share templates and content with the Groups you belong to. To read about how sharing works with Groups and among PoliteMail users, click here . When saving a new template, you can choose to share it by clicking on the S...
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Last Updated: 08/22/2022
in Managing Lists Please select your PoliteMail version: PoliteMail 4.9 | PoliteMail 5.0 or PoliteMail online PoliteMail 5.0/PoliteMail online Sharing a mailing list will make it available to all users, or will adhere to Group permissions if your com...