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Last Updated: 08/22/2022
in Managing Lists Contacts To view your list of all undeliverables, select POLITEMAIL> Lists > Undeliverable. PoliteMail manages undeliverable email for you automatically. It removes any undeliverable messages from your Inbox, places them into the Undeliverables folde...
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What is Open Visibility? Open Visibility is another feature added to PoliteMail’s suite of Feedback options. Open Visibility allows your recipients to see interaction data in near real-time, including page views, read time, mobile opens and click...
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Last Updated: 12/27/2023
in Troubleshooting Outlook Please note that if you have multiple shared mailboxes, such as "hr@company.com" as well as "communications@company.com" in addition to your own, you will need to be logged in to all email accounts for From permissions to work. Otherwise, your em...
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Last Updated: 08/22/2022
in User Administration Please note that only Admins can perform this function. If you want to change a user's role (Administrator, Manager, User) go to POLITEMAIL > Account > Users . Select the user's name to open the Edit User window. Under User Type, select t...
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Last Updated: 08/17/2022
in Troubleshooting Outlook Not all Outlook add-ins are programmed to cooperate with, or share internal Outlook objects. Conflicts usually present themselves as certain add-in features not working, but may also result in Outlook crashing. If your message keeps getting stuck in...
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Your browser does not support HTML5 video. What is Social Advocacy? PoliteMail’s Social Advocacy Feature allows users to add a block of social media icons to messages composed in PoliteMail so recipients can share stories to their own personal...
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Entity Description: All PoliteMail Messages distributed are tracked as groups of emails (e.g. distribution list or Templates) and a record of interactions with the recipients and the Email is stored and the metadata parsed to capture the metrics ...
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Last Updated: 08/16/2022
in Sending PoliteMail Templates Deleting a Template Check if Shared As a best practice, we recommend checking if the template has been shared before deleting. Here’s how: Navigate to the POLITEAIL tab from Outlook. Select the Content drop-down menu, and choose Template...
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Last Updated: 11/01/2023
in Sending PoliteMail This same process also works for Smart Attachments. If you would like to enable PoliteMail tracking on a message, but would like certain links to NOT be tracked, simply add ?notrack=true to the end of the URL. After you’ve inserted your links...
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Last Updated: 08/22/2022
in Managing Lists Please select your PoliteMail version: PoliteMail 4.9 | PoliteMail 5.0 or PoliteMail online PoliteMail 5.0/PoliteMail online Sharing a mailing list will make it available to all users, or will adhere to Group permissions if your com...