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Although the Desktop and Online editions of PoliteMail allow you to add content by either clicking and dragging the item from the PoliteMail Builder to the compose window, or by double-clicking on the item, PoliteMail 365 only supports double-clicki...
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Last Updated: 08/24/2022
in Sending PoliteMail Yes, you can work between the different interfaces. You just have to make sure you save works in progress, like a template or email message, before opening them in a different interface.
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Last Updated: 02/01/2023
in Measuring Results Version 5.0 offers an additional feature using AI to compare the potential effectiveness of two different subject lines. Known as Ai/B testing, more information can be found in this article . Any experiment with one or more test gro...
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Last Updated: 06/18/2024
in Sending PoliteMail
Sent Items Your browser does not support HTML5 video. A ‘Download’ button can be found at the top of the Metrics Report, which allows you to view the item that was sent (if you don't see it, click the ... button). This ...
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Last Updated: 08/17/2022
in Troubleshooting Templates Due to a limitation within Outlook, the Template pull-down menu can only display 999 results. If there are 1000 templates loaded into the content library, the Template pull-down menu will appear blank. Clearing some lesser used items out of your C...
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Last Updated: 08/22/2022
in Managing Lists For Syncronym users, you can create a mailing list based off of the custom fields your Administrator has designated. Go to PoliteMail > Lists > Mailing Lists Select the list you want to filter. Then go to New > Filtered List . &nbs...
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Last Updated: 01/30/2023
in Sending PoliteMail Version 5.0 does support dynamic distribution lists if configured correctly. We can review your specific set-up during your implementation call.
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PoliteMail allows you to enforce which email addresses users can send PoliteMail-measured messages from. Once an address has been added to the allowed list, every user that has permission to send from that address may send measured messages. For ...
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Last Updated: 08/17/2022
in Troubleshooting Outlook Not all Outlook add-ins are programmed to cooperate with, or share internal Outlook objects. Conflicts usually present themselves as certain add-in features not working, but may also result in Outlook crashing. If your message keeps getting stuck in...
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Last Updated: 11/01/2023
in Sending PoliteMail This same process also works for Smart Attachments. If you would like to enable PoliteMail tracking on a message, but would like certain links to NOT be tracked, simply add ?notrack=true to the end of the URL. After you’ve inserted...