Popular Articles

  1. How do I add Content to a Template?

    Learn how to add and manage images, links, and content in classic PoliteMail Builder templates for Outlook Desktop and PoliteMail Online 5.0 or earlier.
  2. Comparison Metrics

    PoliteMail gives you the ability to compare the results of two different measured messages side by side. This allows you to determine which message had a better engagement rate, for example, or how a message was received by two different busines...
  3. Web-Safe Fonts for PoliteMail

    Learn how PoliteMail handles font compatibility across devices and platforms, including PoliteMail Online's web font limitations and best practices for using corporate fonts in email communications.
  4. What exactly happens when a message is deleted, and can I get it back?

    This summary explains the data deletion and recovery process, including timelines for message and person record removal, backup retention periods, and the procedures and limitations involved in restoring deleted data.
  5. How do I update or refresh a Metrics Report?

    When viewing the metrics report for a particular message, look in the upper left corner where the date and time the report was generated displays.  You see a link to update the message there. ...
  6.  Using the Open Visibility Feature

    PoliteMail’s Open Visibility feature enables recipients to see real-time engagement metrics—like page views, read time, opens, and clicks—directly within the email. Available in all editions and versions, this feature can be added via the Feedback menu and customized by icon, color, and placem
  7. Are there any PageWorthy sample templates?

    PageWorthy offers custom, mobile-friendly PoliteMail templates with branding support—ideal for users needing advanced designs beyond the Builder.
  8. API / Report

    Entity Description: The Report entity compiles and displays aggregate information from a tracked email in the metrics section of PoliteMail. Compiled metrics such as unique mobile click-through rates, Unique URLS, multiple opens, time-to-read, e...
  9. Are feedback likes included in the click through rate/engagement?

    No. There is a separate section in the metrics for feedback likes.
  10. A/B Testing

    Version 5.0  offers an additional feature using AI to compare the potential effectiveness of two different subject lines.  Known as Ai/B testing, more information can be found in this article . Any experiment with one or more test groups and a ...