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Aggregate measurement mode provides you with entry level metrics. Aggregate measures the message, and counts unique devices and browsers. It does not collect or store any Personally Identifiable Information (PII). With Aggregate measurement, t...
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Entity Description:
The Report entity compiles and displays aggregate information from a tracked email in the metrics section of PoliteMail. Compiled metrics such as unique mobile click-through rates, Unique URLS, multiple opens, time-to-read, e...
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Last Updated: 01/18/2023
in Troubleshooting Messages If your Exchange system allows spoofing, you can do it with PoliteMail, but generally these get blocked/rejected, as email spoofing is seen as more of a security risk than not. If you set PoliteMail to send via the Server (not the Outbox), enable tr...
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Last Updated: 11/15/2024
in Troubleshooting Images
Video Troubleshooting Due to restrictions with COM Add-ins with Outlook for the Windows desktop, it is recommended to embed video using PoliteMail Online for a better experience. If embedding video in a PoliteMail message from the desktop vers...
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Last Updated: 10/30/2024
in Measuring Results
Metrics Report Exports When exporting a Metrics report to Excel, you may see more fields in the exported file that you expected. Some of these fields are deprecated, and some are used as the basis for other calculations and so do not display on ...
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Last Updated: 11/02/2022
in Sending PoliteMail Templates PoliteMail's PageWorthy service creates custom, mobile-responsive templates and provides email production support services for our users. For customers who may need more specialized templates not easily created with the PoliteMail Builder, Pagew...
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Last Updated: 02/01/2024
in Sending PoliteMail In any edition of PoliteMail, if an email recipient does not have the font that you are using installed on their device (or the font is not compatible with their OS), the font will be substituted for a generic font depending on the type of font use...
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An ActiveX Control might be unsafe to interact with other parts of this page... If you encounter the following dialog box when using PoliteMail: This is usually an issue with your internet settings and what zone the PoliteMail server is assigne...
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Although the Desktop and Online editions of PoliteMail allow you to add content by either clicking and dragging the item from the PoliteMail Builder to the compose window, or by double-clicking on the item, PoliteMail 365 only supports double-clicki...
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Last Updated: 08/18/2022
in Troubleshooting Messages Outlook and Word use an unusual method to create bullet lists, so when those lists are converted to HTML, they often display strangely. The best option is NOT to use the Outlook/Word controls to create a bullet list, rather, start by pasting in sta...