Popular Articles

  1. Where is PoliteMail located?

    Although we have employees worldwide, our headquarters is located in beautiful Portsmouth, New Hampshire, USA. ...
  2. Embedding a Video isn't working

    Video Troubleshooting Due to restrictions with COM Add-ins with Outlook for the Windows desktop, it is recommended to embed video using PoliteMail Online for a better experience. If embedding video in a PoliteMail message from the desktop vers...
  3. Not all contacts are showing up in a Metrics report

    You've sent a PoliteMail message. Now, when you check your metrics report, it’s only displaying metrics for some of your contacts. This usually happens when your contacts have different owners. When you import a list, or manually update an exist...
  4. Setting up and Configuring the EWS Client

    If you are using PoliteMail version 4.954+, you can use Fallback Expansion instead. Please note that EWS Client and Graph Client are only used by PoliteMail for the Desktop; PoliteMail Online and 365 can only use the EWS and Graph Serv...
  5. What do all of the fields mean when I export a Metrics report to Excel?

    Metrics Report Exports When exporting a Metrics report to Excel, you may see more fields in the exported file that you expected.  Some of these fields are deprecated, and some are used as the basis for other calculations and so do not display on ...
  6. Import Contacts Field Empty When Importing Lists

    First, make sure you are importing a .CSV file and not an Excel file (.xls). This error pops up when PoliteMail can not find any data in the headers. When you create the CSV file, or import from Exchange, you are required to have a header that ha...
  7. Override Word Count

    Word count is used to determine reading times, reading ease and grade level in the metrics grid. If using Open Visibility, word count also helps determine the estimated reading time displayed. For emails in multiple languages, the word count may...
  8. Getting Connected to the PoliteMail API

    Note that the ODATA functionality also enables you to connect to PoliteMail data using Excel PowerView or PowerBI. Using your PoliteMail client create a service account go to PoliteMail > Settings >Users . If you do not have access to create a P...
  9. Stopping an Email Message in Progress

    Only Self-Hosted customers will be able to stop an email message in progress by stopping Mailflow. For Cloud customers, please click the Request Support button. Before Proceeding Your Server Connection must be set to Send Email via PoliteMai...
  10. How do I assign multiple emails to a campaign?

    Go to Results > Messages . Click on the messages you want included in a Campaign.  After the messages are highlighted, click on Actions  > Add to Campaign ...