-
Last Updated: 01/12/2023
in Measuring Results Read rate = Any opened email for at least 30% or more of the of the calculated read rate Engaged read rate = Any opened email for 50% or more of the calculated read rate The Engagement rate is a metric that combines content read with...
-
First, make sure you are importing a .CSV file and not an Excel file (.xls). This error pops up when PoliteMail can not find any data in the headers. When you create the CSV file, or import from Exchange, you are required to have a header that ha...
-
How to Fill Out a CSR Form for a Branded Hostname Access and download the CSR Form here ! Because PoliteMail deploys dedicated servers per account, you can be assigned your own subdomain (e.g. pm.yourcompany.com or analytics.yourcompany.com) to t...
-
Note that the ODATA functionality also enables you to connect to PoliteMail data using Excel PowerView or PowerBI. Using your PoliteMail client create a service account go to PoliteMail > Settings >Users . If you do not have access to crea...
-
Personal Access Tokens (PATs) allow a PoliteMail user to delegate revocable permissions to other users for use with the PoliteMail API. PATs can be granted either to internal PoliteMail users, or external vendors or users. By using a PAT, a user c...
-
Last Updated: 02/01/2024
in Measuring Results Only Admin users have the ability to view the results of an entire account. The Account Report includes all measured emails sent by all users (including PreFlight Test sends, unless removed in Preferences ), and provides metrics for open ra...
-
Last Updated: 08/22/2022
in Managing Lists Contacts As a best practice, we recommend that the contact is no longer actively collecting metrics before you delete it. Once you delete a contact, you lose all metrics that contact has collected. Removing a contact will delete that contact from a sin...
-
Last Updated: 08/15/2022
in Sending PoliteMail Templates Adding Content to a Template Next to the Template Sections under the Content tab are your saved Images, Links, Paragraphs, Smart Attachments, and Buttons. For an example, let’s work with Images. Clicking on the Images button will bring you t...
-
Last Updated: 01/18/2023
in Troubleshooting Messages If your Exchange system allows spoofing, you can do it with PoliteMail, but generally these get blocked/rejected, as email spoofing is seen as more of a security risk than not. If you set PoliteMail to send via the Server (not the Outbox), enable tr...
-
Last Updated: 08/18/2022
in Measuring Results To view the metrics report for a message, navigate to POLITEMAIL > Results > Messages . Double-click on a message to load it into the metrics report. You should see two hyperlinks at the top of the report for updating and archivin...