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Archiving controls how your PoliteMail data is archived and cached. Users can manually update metric reports by clicking the Update button at the top of the report. Automatic updating is determined by your Report update intervals. PoliteMa...
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Make a post to:
https:// /odata/Lists( )/AddContacts with a json body of
{ “contacts”: [1, 2, 3] }
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Last Updated: 08/22/2022
in Troubleshooting Metrics You've sent a PoliteMail message. Now, when you check your metrics report, it’s only displaying metrics for some of your contacts. This usually happens when your contacts have different owners. When you import a list, or manually update an exist...
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When you open a New Email in Outlook, you will be presented with a PoliteMail button from which you can apply several functions. If you are using PoliteMail online, these settings will be located horizontally in the toolbar under the subject l...
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Because there is more functionality in PoliteMail Online versus PoliteMail for Microsoft 365, there may be times when you want quickly switch from 365 to PoliteMail Online. To do so, click on the ≡ button in the top left corner of the PoliteMail p...
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First, make sure you are importing a .CSV file and not an Excel file (.xls). This error pops up when PoliteMail can not find any data in the headers. When you create the CSV file, or import from Exchange, you are required to have a header that ha...
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Last Updated: 01/23/2023
in Sending PoliteMail Campaigns No. To delete a scheduled send, go to PoliteMail > Campaigns > Scheduled Sends. Click on the message you want to delete. Click the X button next to "Actions" to delete the Scheduled Send. You can also disable a send if you need to stop it. Ple...
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Last Updated: 08/20/2024
in Upgrading
PoliteMail Online (PMO) All you need to do is enter your PoliteMail server name in your browser! Your server name is what you enter when logging into PoliteMail, such as https://pmqareact2.pmail5.com/. From there a window will appear for you...
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When PoliteMail sends to (or counts via Get Recipient Count) an Exchange distribution group/list, it expands the list membership using Exchange Web Services (EWS). Depending on the list size and how busy Exchange is at the moment, this might take te...
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Last Updated: 02/01/2024
in Measuring Results Only Admin users have the ability to view the results of an entire account. The Account Report includes all measured emails sent by all users (including PreFlight Test sends, unless removed in Preferences ), and provides metrics for open ra...