Popular Articles

  1. API / SentMessage

    Entity Description: SentMessage captures the metric information on the message that was sent to recipients and displays the metrics in the PoliteMail -> Results -> Messages section. Properties Name Description Type Additiona...
  2. Measuring Results of Your Entire Account

    Only Admin users have the ability to view the results of an entire account. The Account Report includes all measured emails sent by all users (including PreFlight Test sends, unless removed in Preferences ), and provides metrics for open ra...
  3. Where can I find a list of PoliteMail features by version?

    PoliteMail Features by Version Category Feature Description Version System and Security  Single Sign-On Gain automatic PoliteMail user account management based on your company’s own Office365 identity and active directory s...
  4. YouTube Links Are Not Being Embedded Correctly

    This is most noticeable when you try to use the Social Advocacy feature to link to a YouTube video. When your users try to use Social Advocacy to share the link, they will be able to see the specific video on Facebook and Twitter, but not LinkedIn. ...
  5. Accepted file types for Images and Smart Attachments

    The following types of files can be added to a tracked / measured message using the PoliteMail Add Image and Smart Attachment functions. bmp csv doc docx emz gif*  (recommended under 1MB in size) gz ics jpeg jpg msg otf pdf png...
  6. Using Exchange Web Services (EWS) Cache for Fast Expand

    When PoliteMail sends to (or counts via Get Recipient Count) an Exchange distribution group/list, it expands the list membership using Exchange Web Services (EWS). Depending on the list size and how busy Exchange is at the moment, this might take te...
  7. Integrate Web Analytics Tracking Tools with PoliteMail

    PoliteMail provides a feature which enables analytics tools such as Google Analytics, Webtrends, or Adobe Analytics to measure your email traffic by campaign. Often, these visitors will arrive at your site because of a link within an email message ...
  8. Is PoliteMail compliant with CASL?

    Canada has adopted strict anti-spam laws for email sent to Canadian citizens which takes effect as of July 1, 2014 and differs significantly from the US CAN-SPAM law. PoliteMail versions 4 and higher are fully CASL-compliant. Unlike CAN-SPAM, the ...
  9. ActiveX Control Windows Security Warning

    An ActiveX Control might be unsafe to interact with other parts of this page... If you encounter the following dialog box when using PoliteMail: This is usually an issue with your internet settings and what zone the PoliteMail server is assigne...
  10. How do I access a Calendar View for Scheduled Sends?

    Starting with version 5.2 of PoliteMail, you can view what other people are planning to send in the future with an Editorial Calendar!  You will see an icon to switch to Calendar View when viewing the list of Scheduled Sends.  This is a very vis...