Popular Articles

  1. Measuring Results of Your Entire Account

    Only Admin users have the ability to view the results of an entire account. The Account Report includes all measured emails sent by all users (including PreFlight Test sends, unless removed in Preferences ), and provides metrics for open ra...
  2. YouTube Links Are Not Being Embedded Correctly

    This is most noticeable when you try to use the Social Advocacy feature to link to a YouTube video. When your users try to use Social Advocacy to share the link, they will be able to see the specific video on Facebook and Twitter, but not LinkedIn. ...
  3. Where can I find a list of PoliteMail features by version?

    PoliteMail Features by Version Category Feature Description Version System and Security  Single Sign-On Gain automatic PoliteMail user account management based on your company’s own Office365 identity and active directory s...
  4. Accepted file types for Images and Smart Attachments

    The following types of files can be added to a tracked / measured message using the PoliteMail Add Image and Smart Attachment functions. bmp csv doc docx emz gif*  (recommended under 1MB in size) gz ics jpeg jpg msg otf pdf png...
  5. How do I access a Calendar View for Scheduled Sends?

    PoliteMail 5.2 introduces Calendar View for Scheduled Sends—enabling all users to visualize, coordinate, and manage future email plans with editable time slots and scheduling tools.
  6. ActiveX Control Windows Security Warning

    An ActiveX Control might be unsafe to interact with other parts of this page... If you encounter the following dialog box when using PoliteMail: This is usually an issue with your internet settings and what zone the PoliteMail server is assigne...
  7. Using Exchange Web Services (EWS) Cache for Fast Expand

    PoliteMail's Fast Expand feature caches Exchange distribution list memberships using EWS, speeding up recipient counts and sends for up to 24 hours, with enhanced efficiency when paired with Syncronym for large or nested groups. Settings and benefits differ between server and client EWS modes.
  8. Is PoliteMail compliant with CASL?

    Learn about Canada's CASL anti-spam law, its strict opt-in requirements for commercial electronic messages, potential penalties, and how PoliteMail ensures full compliance for senders.
  9. Where is PoliteMail located?

    Although we have employees worldwide, our headquarters is located in beautiful Portsmouth, New Hampshire, USA. ...
  10. Integrate Web Analytics Tracking Tools with PoliteMail

    Enable PoliteMail's Analytics Integration to track email-driven web traffic using tools like Google Analytics, Webtrends, or Adobe Analytics. Easily measure campaign performance and link clicks directly from Outlook.