Popular Articles

  1. Archiving Messages

    Archiving controls how your PoliteMail data is archived and cached. Users can manually update metric reports by clicking the Update button at the top of the report. Automatic updating is determined by your Report update intervals.  PoliteMa...
  2. API/Assign a Contact to a PoliteMail List

    Make a post to: https:// /odata/Lists( )/AddContacts with a json body of { “contacts”: [1, 2, 3] }
  3. Not all contacts are showing up in a Metrics report

    You've sent a PoliteMail message. Now, when you check your metrics report, it’s only displaying metrics for some of your contacts. This usually happens when your contacts have different owners. When you import a list, or manually update an exist...
  4. PoliteMail Message Settings in a New Email

    When you open a New Email in Outlook, you will be presented with a PoliteMail button from which you can apply several functions.   If you are using PoliteMail online, these settings will be located horizontally in the toolbar under the subject l...
  5. How do I toggle from PoliteMail 365 to PoliteMail Online?

    Because there is more functionality in PoliteMail Online versus PoliteMail for Microsoft 365, there may be times when you want quickly switch from 365 to PoliteMail Online. To do so, click on the ≡ button in the top left corner of the PoliteMail p...
  6. Import Contacts Field Empty When Importing Lists

    First, make sure you are importing a .CSV file and not an Excel file (.xls). This error pops up when PoliteMail can not find any data in the headers. When you create the CSV file, or import from Exchange, you are required to have a header that ha...
  7. When I delete an email in Scheduled Sends, will the email still go out?

    No. To delete a scheduled send, go to PoliteMail > Campaigns > Scheduled Sends. Click on the message you want to delete. Click the X button next to "Actions" to delete the Scheduled Send. You can also disable a send if you need to stop it. Ple...
  8. How do I get PoliteMail Online and PoliteMail365?

    PoliteMail Online (PMO) All you need to do is enter your PoliteMail server name in your browser! Your server name is what you enter when logging into PoliteMail, such as https://pmqareact2.pmail5.com/. From there a window will appear for you...
  9. Using Exchange Web Services (EWS) Cache for Fast Expand

    When PoliteMail sends to (or counts via Get Recipient Count) an Exchange distribution group/list, it expands the list membership using Exchange Web Services (EWS). Depending on the list size and how busy Exchange is at the moment, this might take te...
  10. Measuring Results of Your Entire Account

    Only Admin users have the ability to view the results of an entire account. The Account Report includes all measured emails sent by all users (including PreFlight Test sends, unless removed in Preferences ), and provides metrics for open ra...