Popular Articles

  1. How to Create Personal Access Tokens

    Easily manage and delegate secure, revocable permissions for PoliteMail API access using Personal Access Tokens (PATs). Learn how to create, share, and revoke PATs for both internal users and external vendors.
  2. How Does Measurement (Tracking) Work?

    PoliteMail uses image beacons and encoded URL redirects to measure email opens and link clicks. Learn how tracking works, how links are modified, and how internal policies can improve accuracy.
  3. Archiving Messages

    Archiving controls how your PoliteMail data is archived and cached. Users can manually update metric reports by clicking the Update button at the top of the report.
  4. I'm being prompted for a Sender ID. What is it, and how do I get one?

    Sender IDs Sender ID is used to detect spoofing . A spoofed email message is modified to appear as if it originates from a sender other than the actual sender of the message. Sender ID detects spoofed email messages by using the Sender Policy Fram...
  5. How do I setup the app manifest to install PoliteMail for M365 and New Outlook users?

    Deploying PoliteMail via Manifest for Outlook 365  Click the Apps button, then click the icon to open the Admin Center .  In the left panel, click Settings >  Integrated Apps . A list of integrated apps displays, with a list of currently ins...
  6. API/Assign a Contact to a PoliteMail List

    Make a post to: https:// /odata/Lists( )/AddContacts with a json body of { “contacts”: [1, 2, 3] }
  7. When I delete an email in Scheduled Sends, will the email still go out?

    Learn how to delete or disable scheduled sends in PoliteMail. Deleting a scheduled send cancels it completely, while disabling pauses the send until re-enabled—only possible before sending starts.
  8. Exporting Contacts

    Go to PoliteMail > Lists > Mailing Lists. Double-click on the mailing list you want to export the contacts from. Now go to Actions > Export All. By default, PoliteMail will export everything that is displayed on the list. ...
  9. PoliteMail is Unable to Add the Watch Folder at this time

    If you receive an error message regarding a watch folder, it is usually related to a shared mailbox. Go to PoliteMail > Account Settings > Preferences. Scroll down to Monitor Other Inboxes. Select the secondary Inbox folder and click R...
  10. API / SentMessage

    Entity Description: SentMessage captures the metric information on the message that was sent to recipients and displays the metrics in the PoliteMail -> Results -> Messages section. Properties Name Description Type Additiona...