Popular Articles

  1. Setting Up Monitoring Multiple Inboxes

    PoliteMail automatically monitors the Outlook standard inbox folder for undeliverable messages and replies. If you use more than one Inbox for sending PoliteMail, you can use the Monitor Other Inboxes setting and PoliteMail will be able to measure...
  2. How to Create Personal Access Tokens

    Personal Access Tokens (PATs) allow a PoliteMail user to delegate revocable permissions to other users for use with the PoliteMail API. PATs can be granted either to internal PoliteMail users, or external vendors or users. By using a PAT, a user...
  3. I'm being prompted for a Sender ID. What is it, and how do I get one?

    Sender IDs Sender ID is used to detect spoofing . A spoofed email message is modified to appear as if it originates from a sender other than the actual sender of the message. Sender ID detects spoofed email messages by using the Sender Policy Fram...
  4. How Does Measurement (Tracking) Work?

    PoliteMail, like all email marketing software, uses standard web-page image beacon to determine opens. Email open measurement  is the result of the recipient displaying the images within the email. It is the image referenced from the PoliteMail Ser...
  5. Archiving Messages

    Archiving controls how your PoliteMail data is archived and cached. Users can manually update metric reports by clicking the Update button at the top of the report. Automatic updating is determined by your Report update intervals.  PoliteMa...
  6. API/Assign a Contact to a PoliteMail List

    Make a post to: https:// /odata/Lists( )/AddContacts with a json body of { “contacts”: [1, 2, 3] }
  7. How do I setup the app manifest to install PoliteMail for M365 and New Outlook users?

    Deploying PoliteMail via Manifest for Outlook 365  Click the Apps button, then click the icon to open the Admin Center .  In the left panel, click Settings >  Integrated Apps . A list of integrated apps displays, with a list of currently ins...
  8. PoliteMail is Unable to Add the Watch Folder at this time

    If you receive an error message regarding a watch folder, it is usually related to a shared mailbox. Go to PoliteMail > Account Settings > Preferences. Scroll down to Monitor Other Inboxes. Select the secondary Inbox folder and click R...
  9. When I delete an email in Scheduled Sends, will the email still go out?

    No. To delete a scheduled send, go to PoliteMail > Campaigns > Scheduled Sends. Click on the message you want to delete. Click the X button next to "Actions" to delete the Scheduled Send. You can also disable a send if you need to stop it. Ple...
  10. Exporting Contacts

    Go to PoliteMail > Lists > Mailing Lists. Double-click on the mailing list you want to export the contacts from. Now go to Actions > Export All. By default, PoliteMail will export everything that is displayed on the list. ...