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Last Updated: 04/18/2023
in Troubleshooting Messages When you use the sizing button to resize text in PoliteMail Online, the measurement shown is in pixels and not in points. There are 72 points in an inch, however 72 pixels may vary in size depending on the recipient's monitor resolution. Most o...
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Last Updated: 08/22/2022
in Managing Lists Contacts When you create a contact in PoliteMail, you can access and edit their record. Navigate to POLITEMAIL> Lists > Contacts. If you are using PoliteMail online, go to the Navigation Pane > Lists > Contacts. Click on the contact that you want ...
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Finding Your PoliteMail Version
PoliteMail 5.0/PoliteMail Online Go to POLITEMAIL > Account > Account. The version number will be the first account setting listed. PoliteMail 4.9 Go to POLITEMAIL > Request Support . An ...
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Last Updated: 07/10/2023
in Sending PoliteMail Templates This procedure applies to PoliteMail versions 4.7 to 4.9. Information on using the PoliteMail Builder in versions 4.94 to 5.0 may be found here . To access the Template Builder and all of the features that come with it, open a new email in Outl...
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If you receive an error message regarding a watch folder, it is usually related to a shared mailbox. Go to PoliteMail > Account Settings > Preferences. Scroll down to Monitor Other Inboxes. Select the secondary Inbox folder and click R...
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Last Updated: 09/05/2024
in Managing Content PoliteMail supports adding animated GIFs to Outlook emails, however, animated GIFs are not supported in Outlook 2007-2016. Here is a handy reference chart that shows which Email Clients support animated GIFs. Email Client Animated GIFs Supporte...
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Last Updated: 06/14/2024
in Sending PoliteMail Templates
Do not use previously sent templates If you have a template you have already sent, it may be tempting to open your Sent folder and modify the sent template or use a copy you have received. Once an email has been processed through Outlook, it r...
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PoliteMail automatically monitors the Outlook standard inbox folder for undeliverable messages and replies. If you use more than one Inbox for sending PoliteMail, you can use the Monitor Other Inboxes setting and PoliteMail will be able to measure...
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Last Updated: 11/02/2022
in Troubleshooting Configuration Sender IDs Sender ID is used to detect spoofing . A spoofed email message is modified to appear as if it originates from a sender other than the actual sender of the message. Sender ID detects spoofed email messages by using the Sender Policy Fram...
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Last Updated: 01/12/2023
in Measuring Results Read rate = Any opened email for at least 30% or more of the of the calculated read rate Engaged read rate = Any opened email for 50% or more of the calculated read rate The Engagement rate is a metric that combines content read with...