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You've sent a measured message and not all the recipients on the distribution list have received it. You may also notice contacts missing in the metrics report. This usually requires a Support ticket so we can expand your list and see where the disc...
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Entity Description: An email that is created and sent utilizing PoliteMail, will be tracked for the time the email was opened and read, the name of the recipient, the number of URL link clicks a recipient makes in an email, the web Address, etc. ...
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Click here for version 4.9 instructions. Enable HTML Personalization PoliteMail gives you the option to import a customized field with HTML code from a .csv file and have this field appear as a Personalization option in your PoliteMail email m...
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Last Updated: 04/18/2023
in Troubleshooting Messages When you use the sizing button to resize text in PoliteMail Online, the measurement shown is in pixels and not in points. There are 72 points in an inch, however 72 pixels may vary in size depending on the recipient's monitor resolution. Most o...
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Last Updated: 06/19/2025
in Measuring ResultsDiscover the new Multi-Compare feature in version 5.05 and above—easily compare multiple Metrics Reports side-by-side, sort and customize your data view, and manage selection limits for streamlined reporting and analysis.
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Last Updated: 07/10/2023
in Sending PoliteMail Templates This procedure applies to PoliteMail versions 4.7 to 4.9. Information on using the PoliteMail Builder in versions 4.94 to 5.0 may be found here . To access the Template Builder and all of the features that come with it, open a new email in Outl...
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About Syncronym
Employees change. Whether it’s their name, status, role, location, division, or something else, it means someone in IT has to process the change to update your distribution lists. This may not be a big deal for a smaller compan...
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Mobile Responsiveness PoliteMail templates use responsive design to adjust the layout to look great on any device. However, not every device handles responsive code the same way, which can make your Message or Template look a little different on mo...
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When you open a New Email in Outlook, you will be presented with a PoliteMail button from which you can apply several functions. If you are using PoliteMail online, these settings will be located horizontally in the toolbar under the subject l...
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Changing Your PoliteMail Password The method only applies if you are using Password Authentication as your method of sign-in. If you are using Single Sign-On methods, you will need to contact your IT Administrator for a new password. A user ca...