Popular Articles

  1. Assigning a Category to a Contact

    PoliteMail gives you the option to assign a Category to your contacts. You can either assign a Category when you import a mailing list, or edit it from the Contacts tab. Categories are accessed by going to PoliteMail > Settings > Categories...
  2. How do I get PoliteMail Online and PoliteMail365?

    PoliteMail Online (PMO) All you need to do is enter your PoliteMail server name in your browser! Your server name is what you enter when logging into PoliteMail, such as https://pmqareact2.pmail5.com/. From there a window will appear for you...
  3. How To Add The PoliteMail Server To Your Trusted Zones

    Learn how to add the PoliteMail Server to your network’s trusted zones using Group Policy or Microsoft Intune, including step-by-step instructions for manual and company-wide setup to enhance email measurement and security.
  4. Editing a Contact's Record

    When you create a contact in PoliteMail, you can access and edit their record. Navigate to POLITEMAIL> Lists > Contacts.   If you are using PoliteMail online, go to the  Navigation Pane > Lists > Contacts. Click on the contact that you want ...
  5. Best Practices for The PoliteMail Builder

    Do not use previously sent templates If you have a template you have already sent, it may be tempting to open your Sent folder and modify the sent template or use a copy you have received. Once an email has been processed through Outlook, it r...
  6. Checking Your Audience Size

    Use PoliteMail's Get Recipient Count feature to check the total number of unique recipients before sending. Avoid duplicates and verify your audience size with ease.
  7. What version of PoliteMail do I have?

    Learn how to find your PoliteMail version across Outlook Desktop, M365, and online platforms. Step-by-step instructions help you quickly locate version details and request support emails with configuration information.
  8. Updating Metrics Reports

    Updating Metrics Reports Manually To view the metrics report for a message, navigate to POLITEMAIL > Results > Messages .   Double-click on a message to load it into the metrics report. You should see two hyperlinks at the top of the report...
  9. Adding an Animated GIF to PoliteMail

    PoliteMail supports adding animated GIFs to Outlook emails, however, animated GIFs are not supported in Outlook 2007-2016. Here is a handy reference chart that shows which Email Clients support animated GIFs. Email Client Animated GIFs Supporte...
  10. Using the HeatMap Feature

    Like a weather map for your email message, PoliteMail will provide a colored overlay which shows read time and click metrics visually. This data can be used to see how your readers are viewing your content, and where you should be putting key mess...