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Last Updated: 09/18/2024
in Managing Content
The Content Manager holds all of your saved content and can be accessed by going to POLITEMAIL in the Outlook Ribbon and then selecting Content . If you are using PoliteMail online, you will go to the Navigation Pane and then click the Conte...
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Last Updated: 11/07/2024
in Sending PoliteMail Templates
Rather than use the PoliteMail Builder for Templates, you can import your own HTML files by clicking on the Import HTML File button in the HTML Templates section under the POLITEMAIL tab when you open a New Message: After browsing for and ...
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Last Updated: 08/09/2023
in Upgrading Did you know that when you view an html-formatted message in Outlook (which most are since html supports rich and dynamic content), you’re actually viewing in Internet Explorer – even though you probably don’t have IE (at least as far as you kno...
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How to Fill Out a CSR Form for a Branded Hostname Access and download the CSR Form here ! Because PoliteMail deploys dedicated servers per account, you can be assigned your own subdomain (e.g. pm.yourcompany.com or analytics.yourcompany.com) to t...
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Last Updated: 08/18/2022
in Measuring Results PoliteMail gives you the option to export your metrics to an Excel spreadsheet. You can export selected messages or all messages. You can also choose to export the message grid or export individual message metric results. To begin, go to PoliteM...
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Last Updated: 08/18/2022
in Troubleshooting Messages If you are having problems sending an email tracked, where after you click Send the message goes into the Drafts folder, the PoliteMail send process has failed. The Drafts folder is located in the Folder Pane on the left hand side of Outlook. Cli...
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Last Updated: 02/27/2024
in Managing Content With the Links function in PoliteMail, you can save links and easily insert them into new messages without having to retype the content. In a measured message, PoliteMail will automatically measure interactions with any link, whether you use the...
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Last Updated: 10/12/2022
in Troubleshooting Messages Your email has disappeared or has never been sent out! There could be a number of reasons why this has happened, so here are a few steps to try before you contact support. These steps can also be performed if you are having difficulties sending a ...
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Last Updated: 10/05/2023
in Managing Lists Your browser does not support HTML5 video. What's the Difference? It's important to know that Subscribe vs Opt-In, as well as Unsubscribe vs Opt-Out, are slightly different: Subscribing allows the recipient to join any Mailing Lists y...
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Last Updated: 07/16/2024
in Sending PoliteMail
The recall function does not work with PoliteMail as the way sending is performed is completely different than how that function operates. To "recall" a message you will need to stop mail flow and clear the emails out of the queue. This can be p...