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This feature is intended to prevent mailbox congestion after sending an email. Specifically, this feature will suppress certain messages such as out-of-office replies and auto replies that are rule based, as well as soft Delivery/Nondelivery repor...
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Last Updated: 08/18/2022
in Troubleshooting Messages If you are having problems sending an email tracked, where after you click Send the message goes into the Drafts folder, the PoliteMail send process has failed. The Drafts folder is located in the Folder Pane on the left hand side of Outlook. Cli...
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Last Updated: 08/22/2022
in Managing Lists Contacts PoliteMail gives you the option to assign a Category to your contacts. You can either assign a Category when you import a mailing list, or edit it from the Contacts tab. Categories are accessed by going to PoliteMail > Settings > Cate...
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Last Updated: 04/17/2023
in User Administration The concepts of Regions and Business Groups provide an additional level of control and organization for your content. Region and Business Group organization limits the scope of the sharing, such that only users within the same Region and/or Busi...
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Last Updated: 11/21/2022
in Managing Content The Content Manager holds all of your saved content and can be accessed by going to POLITEMAIL in the Outlook Ribbon and then selecting Content . If you are using PoliteMail online, you will go to the Navigation Pane and then click the Co...
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For versions earlier than 4.951, please click here . Outlook Message Preview Preheader text is the text that appears under the Subject line in the Outlook Preview pane. It's the first few lines of the body of your email, but it can also be ...
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Last Updated: 09/15/2022
in Sending PoliteMail Unfortunately, the recall function does not work with PoliteMail as the way sending is performed is completely different than how that function operates. To "recall" a message you will need to stop mail flow and clear the emails out of t...
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Get Recipient Count You can check your audience size by verifying the total number of recipients included. Like the Preflight Test Send, this is a great tool to check before sending a measured email. To check the recipient count of ...
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Last Updated: 12/05/2023
in Upgrading General IT Requirements Requirement Cloud Service Self-Hosted / On Premises Windows IIS Servers VM ✔ † Connect to SQL Server ✔ † Branded hostname with public authority ✔ † Dedicated SMTP IP ✔ †...
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If you receive an error message regarding a watch folder, it is usually related to a shared mailbox. Go to PoliteMail > Account Settings > Preferences. Scroll down to Monitor Other Inboxes. Select the secondary Inbox folder and cl...