-
Last Updated: 12/17/2024
in Upgrading
General IT Requirements Requirement Cloud Service Self-Hosted / On Premises Windows IIS Servers VM ✔ † Connect to SQL Server ✔ † Branded hostname with public authority ✔ † Dedicated SMTP IP ✔ † Maintain IIS servers, ...
-
Entity Description:
An email address that is created by a user will automatically be entered into PoliteMail as a Contact. A Contacts information can be added to PoliteMail manually, edited for content, added to a mailing list, or deleted from...
-
Last Updated: 07/16/2024
in Sending PoliteMail
The recall function does not work with PoliteMail as the way sending is performed is completely different than how that function operates. To "recall" a message you will need to stop mail flow and clear the emails out of the queue. This can be p...
-
Group Policy Objects (GPOs) often apply a policy to Outlook throughout an organization to prevent web pages from being displayed within the Outlook client, to prevent bogus or unsecure links. A GPO can also disable the Home Page tab on an Outlook...
-
Last Updated: 06/23/2025
in Measuring Results
PoliteMail gives you the option to export your metrics to an Excel spreadsheet. You can export selected messages or all messages. You can also choose to export the message grid or export individual message metric results. To begin, go to Polit...
-
Last Updated: 09/18/2024
in Managing Content
The Content Manager holds all of your saved content and can be accessed by going to POLITEMAIL in the Outlook Ribbon and then selecting Content . If you are using PoliteMail online, you will go to the Navigation Pane and then click the Conte...
-
Last Updated: 08/09/2023
in Upgrading Did you know that when you view an html-formatted message in Outlook (which most are since html supports rich and dynamic content), you’re actually viewing in Internet Explorer – even though you probably don’t have IE (at least as far as you kno...
-
Last Updated: 06/19/2025
in User Administration
The concepts of Regions and Business Groups provide an additional level of control and organization for your content. Region and Business Group organization limits the scope of the sharing, such that only users within the same Region and/or Bu...
-
Last Updated: 01/12/2023
in Measuring Results Read rate = Any opened email for at least 30% or more of the of the calculated read rate Engaged read rate = Any opened email for 50% or more of the calculated read rate The Engagement rate is a metric that combines content read with...
-
What is External Sending? Although PoliteMail is distinctly configured for Internal Communications, sometimes recipients of these emails do not have an email address at your current domain. In order to reach these recipients using PoliteMail withou...