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Learn how to personalize PoliteMail messages with custom fields like First Name or Company. Discover formatting tips, data requirements, and Outlook limitations for subject line personalization.
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Last Updated: 04/19/2023
in Measuring Results Proxy Devices Background The way most messages are measured is through the use of a 1 pixel by 1 pixel transparent image, usually called an image beacon. This image can be measured so that the sender can determine if a message has been opened or ...
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Last Updated: 04/18/2024
in User Administration The concepts of sharing and ownership allow you to control who can see and use the email templates you create or content you import such as images or Smart Attachments. Understanding Ownership By default, the user who creates the content is the...
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Last Updated: 10/04/2023
in Measuring Results Below are descriptions of all the read rates, although they appear in different places on the metrics report. Note that any email viewed in the Outlook preview pane is also considered an open. Ignored = Any opened email for less than 3 secon...
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Learn how to use PoliteMail’s “Direct Replies To” feature to route bounce messages to a different inbox, helping keep your primary sending account clear of undeliverables.
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Version 5 has new Documentation! The PoliteMail 5.0 Admin Guide.pdf covers the basic setup and usage of PoliteMail for an Administrator, such as setting up users, a list of all settings, importing lists, etc. The Admin Guide covers all interf...
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PoliteMail Server offers seamless integration with Exchange Server using SMTP Smarthost connections, enabling secure and efficient internal email delivery through customizable Exchange receive connectors.
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Last Updated: 08/25/2022
in Upgrading A lot! Here's a summary of features. Unified Interface New modern Office interface, same feature set, little to no learning curve. Faster load times and more efficient content editing. PoliteMail 365 Modern Office365 add-in. Send...
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Last Updated: 07/08/2025
in Sending PoliteMailPoliteMail's recall function differs from standard Outlook behavior. To stop message delivery, Admins must halt mail flow and clear the queue—only possible if network delivery isn't enabled. Some emails may still send, but this method helps reduce impact.
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Outlook doesn't allow inserting Custom Fields directly into the subject line. As a workaround, insert the Custom Field into the email body first, then copy and paste it into the subject line. PoliteMail will still personalize it correctly.