Popular Articles

  1. Adding Personalization to a Message

    Draft a new message, then select  PoliteMail > Personalization and choose the field you want to insert. The field text is inserted into your message and the data will be replaced (merged) when you Send . When you choose a personalization field...
  2. What are Proxy Devices?

    Proxy Devices Background The way most messages are measured is through the use of a 1 pixel by 1 pixel transparent image, usually called an image beacon.  This image can be measured so that the sender can determine if a message has been opened or ...
  3. Getting Started with PoliteMail Online

    PoliteMail Online is available to any users on PoliteMail version 5 and up, and gives you many advantages over PoliteMail for the Outlook Desktop: It is accessible from any modern browser, without the need for an installation of Outlook, and...
  4. How to Use Suppress Auto-Replies

    This feature is intended to prevent mailbox congestion after sending an email. Specifically, this feature will suppress certain messages such as out-of-office replies and auto replies that are rule based, as well as soft Delivery/Nondelivery repor...
  5. What is the difference between a COM Add-In and an Outlook/Office Add-In?

    COM Add-In vs Outlook Add-In Your browser does not support HTML5 video. COM Add-In Outlook Add-In Specific to Windows computers Work on any web-based Outlook platform Supplemental program that runs at startup of Outlook Consists...
  6. How Do I Connect The PoliteMail Server To My Exchange Server?

    Connecting to an Exchange Server PoliteMail Server, whether internally installed or cloud-hosted, may be connected to deliver email direct to your Exchange Server. This is ideal for internal employee communications, as well as for keeping all email...
  7. API/Contact

    Entity Description: An email address that is created by a user will automatically be entered into PoliteMail as a Contact. A Contacts information can be added to PoliteMail manually, edited for content, added to a mailing list, or deleted from...
  8. Edit Preheader Text

    For versions earlier than 4.951, please click here . Outlook Message Preview Preheader text is the text that appears under the Subject line in the Outlook Preview pane. It's the first few lines of the body of your email, but it can also be se...
  9. What are the system requirements for PoliteMail?

    General IT Requirements Requirement Cloud Service Self-Hosted / On Premises Windows IIS Servers VM ✔ † Connect to SQL Server ✔ † Branded hostname with public authority ✔ † Dedicated SMTP IP ✔ † Maintain IIS servers, SQ...
  10. Recommended Subject Lines and Ai/B Test

    Recommended Subject Lines and Ai/B Test In PoliteMail 5.0 and later, you will see a new Ai/B  feature under the PoliteMail Builder. Here you can get recommendations from our Artificial Intelligence (AI) model to improve your current email subj...