Popular Articles

  1. Sharing PoliteMail Templates and Content with Groups or Unassigned

    The concepts of sharing and ownership allow you to control who can see and use the email templates you create or content you import such as images or Smart Attachments. Understanding Ownership By default, the user who creates the content is the...
  2. Recommended Subject Lines and Ai/B Test

    Use PoliteMail's Ai/B feature to improve your email subject lines. Get AI-recommended alternatives or compare two subject lines to predict which will drive more opens.
  3. What are Proxy Devices?

    Proxy Devices Background The way most messages are measured is through the use of a 1 pixel by 1 pixel transparent image, usually called an image beacon.  This image can be measured so that the sender can determine if a message has been opened or ...
  4. Creating, Saving and Reusing Links

    With the Links function in PoliteMail, you can save links and easily insert them into new messages without having to retype the content. In a measured message, PoliteMail will automatically measure interactions with any link, whether you use the...
  5. What's new in PoliteMail Version 5?

    A lot!  Here's a summary of features. Unified Interface New modern Office interface, same feature set, little to no learning curve. Faster load times and more efficient content editing. PoliteMail 365 Modern Office365 add-in. Send...
  6. PoliteMail Administrator Guides

    Version 5 has new Documentation! The PoliteMail 5.0 Admin Guide.pdf covers the basic setup and usage of PoliteMail for an Administrator, such as setting up users, a list of all settings, importing lists, etc. The Admin Guide covers all interf...
  7. How Do I Connect The PoliteMail Server To My Exchange Server?

    PoliteMail Server offers seamless integration with Exchange Server using SMTP Smarthost connections, enabling secure and efficient internal email delivery through customizable Exchange receive connectors.
  8. How to Use Direct Replies To

    Learn how to use PoliteMail’s “Direct Replies To” feature to route bounce messages to a different inbox, helping keep your primary sending account clear of undeliverables.
  9.  Using Personalization / Custom Fields in the Subject Line

    Outlook doesn't allow inserting Custom Fields directly into the subject line. As a workaround, insert the Custom Field into the email body first, then copy and paste it into the subject line. PoliteMail will still personalize it correctly.
  10. What are the system requirements for PoliteMail?

    General IT Requirements Requirement Cloud Service Self-Hosted / On Premises Windows IIS Servers VM ✔ † Connect to SQL Server ✔ † Branded hostname with public authority ✔ † Dedicated SMTP IP ✔ † Maintain IIS servers, ...