New Articles

  1. Why does PoliteMail require Anonymous Authentication in IIS?

    Learn about HTTP authentication methods such as anonymous and basic authentication, and discover how SMTP services are used for secure and efficient email delivery in environments like PoliteMail and IIS.
  2. Word Count is showing too high

    If the Word Count of your measured message is showing unnecessarily high, it's often because there is extra content in the html of the message that is being counted.  This is especially true if you are adding or editing pre-header  text or are copy...
  3. How do I install a modern Add-in using a URL?

    In the interest of security, Microsoft no longer supports installing an add-in directly from a URL, but only from a downloaded file.  To do this: Go to https://aka.ms/olksideload to open the Add-Ins for Outlook dialog. Select 'My add-ins'. In...
  4. What is a "regex"?

    Regex is an abbreviated term for "regular expressions", and is a standardized set of text that can help you find what you're looking for quickly.  For example, /w typically means to match character from A-Z or 0-9, in upper or lower case, while ^nst...
  5. What's changed in the new PoliteMail Builder?

    Discover the redesigned PoliteMail Builder in version 5.10, featuring an intuitive interface, folder organization, customizable templates, direct access to AI/B testing, and mobile message previews for a streamlined content creation experience.
  6. How do the new Filtered Lists work in version 5.1 of PoliteMail?

    Enhanced Filtered Lists If you have many people or lists in PoliteMail, creating a list that filters exactly the people you want can be a challenge. Currently, you are limited to filtering only on custom fields, such as “Region” or “Location”, ...
  7. What do all of the buttons in the toolbar in PoliteMail Online do?

    Understand each of the buttons in the toolbar for PoliteMail Online, what they look like, and what they do.
  8. What happens if I use a Template with missing content items?

    PoliteMail alerts you if a template contains missing content. Review the warning, run a Preflight Test Send, or proceed with caution.
  9. How do I change the color of links in PoliteMail for Microsoft 365?

    Although you can set the colors of active, visited, and unclicked links when creating a Brand Theme using the PoliteMail Builder in PoliteMail for the Windows desktop or PoliteMail Online, the color of links in M365 is actually controlled by the app...
  10. How do IP addresses work?

    An Internet Protocol (IP) address is a string of numbers separated by periods. IP addresses are expressed as a set of four numbers (IPv4) — an example address might be 192.158.1.38. Each number in the set can range from 0 to 255. So, the full IP add...