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81. Geographic Location Data

    Created On: 10/20/2025 in Measuring Results Metrics Reports Reading a Metrics Report
    View recipient engagement on interactive maps with PoliteMail's geographic tracking. Track opens and clicks by location, drill down to city level, and measure campaign performance by region.

82. What time zone is the Total Read Time by Hour of Day in?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    The Total Read Time by Hour of Day is displayed in the sender's time zone, and is usually shown in the upper left.

83. How are click metrics displayed?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Reading a Metrics Report
    Click metrics can be viewed by scrolling to the bottom of your metrics report.

84. Feedback Likes and Click-Through Rate

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    There is a separate section in the metrics for feedback likes.

85. How are Read Rate and Engaged Read Rate calculated?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Understand email engagement metrics like read rate and click-through rate. Learn how PoliteMail calculates your audience's interaction with content.

86. What is a skimmed email?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Ignored, skimmed, read rate, and engaged read rate in PoliteMail are time-based categories describing how long recipients keep an email open, relative to its calculated read time.

87. What is considered an Ignored Email?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Ignored, skimmed, read, and engaged read are time-based classifications for how long a recipient keeps an email open compared to its calculated read time, including preview pane views.

88. What is a Page View?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Page Views are the number of times the email has been opened, including multiple opens.

89. Can Read Time or Grade Level be adjusted?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Read time is standardized for consistency in reporting, but you can override the word count if needed.

90. Average Read Time: Mobile vs. Desktop

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Average read time is calculated based on all of the recipients who read the e-mail, regardless of the device type.

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