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91. Updating Metrics Reports

    Created On: 10/20/2025 in Measuring Results Metrics Reports Exporting & Updating Metrics
    Learn how to manually update PoliteMail metrics reports and configure automatic updates. Get real-time message performance data with simple steps.

92. PoliteMail Reading Time and Grade Level Calc

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Measure your email's readability with Flesch-Kincaid tests. Learn how PoliteMail calculates reading ease and grade level to optimize your message clarity.

93. How Different Read Rates Are Calculated

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Learn the difference between ignored, skimmed, read, and engaged.

94. What time zone is the Total Read Time by Hour of Day in?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    The Total Read Time by Hour of Day is displayed in the sender's time zone, and is usually shown in the upper left.

95. How are click metrics displayed?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Reading a Metrics Report
    Click metrics can be viewed by scrolling to the bottom of your metrics report.

96. Are Survey/Poll Likes included in the Click-Through Rate?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    There is a separate section in the metrics for feedback likes.

97. How are Read Rate and Engaged Read Rate calculated?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Understand email engagement metrics like read rate and click-through rate. Learn how PoliteMail calculates your audience's interaction with content.

98. What is a skimmed email?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Ignored, skimmed, read rate, and engaged read rate in PoliteMail are time-based categories describing how long recipients keep an email open, relative to its calculated read time.

99. What is considered an Ignored Email?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Ignored, skimmed, read, and engaged read are time-based classifications for how long a recipient keeps an email open compared to its calculated read time, including preview pane views.

100. What is a Page View?

     Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
     Page Views are the number of times the email has been opened, including multiple opens.

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