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91. Average Read Time: Mobile vs. Desktop

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Average read time is calculated based on all of the recipients who read the e-mail, regardless of the device type.

92. See Who Opened or Clicked a Link

    Created On: 10/20/2025 in Measuring Results Metrics Reports Reading a Metrics Report
    View individual email opens, clicks, and engagement metrics. Learn how to access detailed recipient data and create segments in Individual Measurement mode.

93. Segmentation Settings

    Created On: 10/20/2025 in Administrator Functions Settings and Permissions
    Learn about the Segment Size and Segment Limit settings in PoliteMail version 5 and higher.

94. Exported Column Definitions

    Created On: 10/20/2025 in Measuring Results Metrics Reports Exporting & Updating Metrics
    Understand all fields in your PoliteMail Metrics report Excel export, including hidden calculations and deprecated data points.

95. Campaign Metrics

    Created On: 10/20/2025 in Measuring Results
    Access and analyze PoliteMail Campaign metrics to view average performance across grouped messages. Drill down into individual message results easily.

96. How do I open a previously sent message?

    Created On: 10/20/2025 in Creating & Sending a Message Post-Send
    Learn how to open a previously sent message when using PoliteMail for the Windows desktop or for M365.

97. Understanding Metrics

    Created On: 10/20/2025 in Measuring Results Metrics Reports Reading a Metrics Report
    Learn how to read pie charts in Metrics Reports with this comprehensive guide. Discover metric definitions, performance indicators, and how to interpret your message engagement data.

98. What is the Benchmark feature?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Reading a Metrics Report
    Compare your PoliteMail email metrics to company and industry benchmarks to measure performance and improve your communications.

99. What are Proxy Devices?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Reading a Metrics Report
    Proxy devices are email platforms that are trying to protect their users by making requests on their behalf. Learn how PoliteMail deals with this to provide metrics that are as accurate as possible.

100. Accepted file types for Smart Attachments

     Created On: 10/20/2025 in Using the PoliteMail Builder Managing Content Smart Attachments
     Learn the accepted file types for Smart Attachments when sending a measured message with PoliteMail.

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