New Articles

  1. How are click metrics displayed?

    Click metrics can be viewed by scrolling to the bottom of your metrics report. They are listed by how they appear in the message, but you may also sort them by number of clicks if you wish.
  2. On the metric Total Read Time by Hour of Day, which time zone is that in?

    The sender's time zone.
  3. Where can I find the needed permissions for various list handling methods?

    The table below lists all permissions and whether they are Delegated (D) or Application (A) type. The Minimum Required column is needed to support OAUTH (SSO) login to PoliteMail.  Small lists (less than 1000 members) can be expanded via MAPI...
  4. Where can I find a list of PoliteMail features by version?

    PoliteMail Features by Version Category Feature Description Version System and Security  Single Sign-On Gain automatic PoliteMail user account management based on your company’s own Office365 identity and active ...
  5. Exactly what information is collected and stored by PoliteMail?

    Data Collection and Storage by PoliteMail Download a PDF of this information here ! The data collected and stored by PoliteMail varies depending on the measurement mode used to send a measured message.  The table below provides a summar...
  6. What are the system requirements for On-Premises installations of PoliteMail?

    PoliteMail processes brief bursts of small, high-volume transactions.  The server sizing is primarily based on distribution size, and volume of recipient email being processed and measured.  A high-performance SQL Server environment is r...
  7. Where can I find hardware requirements for a BYOC implementation based on number of employees?

    Bring Your Own Cloud (BYOC) In PoliteMail 5.0, you can deploy a “bring your own cloud” infrastructure using Microsoft Azure (AWS application servers with a SQL instance will also work). Compared to traditional on-premises deployment, BY...
  8. What are the system requirements for PoliteMail?

    General IT Requirements Requirement Cloud Service Self-Hosted / On Premises Windows IIS Servers VM ✔ † Connect to SQL Server ✔ † Branded hostname with public authority ✔ † Dedicated SMTP IP ✔ †...
  9. What is the difference between a COM Add-In and an Outlook/Office Add-In?

    COM Add-In vs Outlook Add-In Your browser does not support HTML5 video. COM Add-In Outlook Add-In Specific to Windows computers Work on any web-based Outlook platform Supplemental program that runs at startup of Outlook Consists...
  10. WebView2 (Chromium)

    Did you know that when you view an html-formatted message in Outlook (which most are since html supports rich and dynamic content), you’re actually viewing in Internet Explorer – even though you probably don’t have IE (at least...