New Articles

  1. What does the Auto Refresh toggle do?

    The auto refresh toggle at the top of a data grid lets the data shown automatically update for you.   By default, the toggle is set on and the data will refresh every 10 seconds. Auto refresh must be turned off for filtering and sorting ...
  2. Does PoliteMail work with MAPI?

    The Messaging Application Programming Interface (MAPI) is an API for Microsoft Windows which allows programs to become email-aware. Outlook for the Windows desktop fully supports MAPI, and PoliteMail will function perfectly well in those environm...
  3. Why can't I use Rich Text Formatting (RTF)?

    Learn how PoliteMail uses HTML formatting for accurate email measurement, and why converting RTF content can cause formatting and tracking issues in recent versions.
  4. How do I update the Graph secret?

    To update the secret in Graph, you will need to go to the Microsoft Entra Admin Center.  If logged into your network, you can access the Admin Center (if you have Admin rights) at https://entra.microsoft.com . Browse to  Ide...
  5. What is the difference between sending via the PoliteMail Server versus via Outbox?

    PoliteMail recommends PoliteMail server sending for large lists. Outbox is limited to ~2000 recipients; M365 Outbox offers higher limits and faster delivery.
  6. Message Expiration Updated

    Learn how to use PoliteMail’s Message Expiration feature (v5.1+) to set expiration dates for time-sensitive messages. Works with PoliteMail 365 and Online editions. Includes setup requirements, scheduling options, and admin controls for modifying or deleting expirations.
  7. Subject Suggester

    Subject Suggester enhances PoliteMail’s Ai/B Subject Line testing by offering real-time, AI-powered subject line suggestions directly within the subject field.
  8. From Management

    PoliteMail 5.1 introduces 'Froms' in Account Settings—an intuitive way to manage From address permissions, view approved users, and control verification modes for secure email sending.
  9. Saved Template Sections

    Parts of a Template, called Template Sections, can now be saved in the new PoliteMail Builder.  This allows a user to create only a part of a Template that can be used and/or shared as they see fit, instead of having to create an entire Template...
  10. Does PoliteMail work with the new Outlook?

    Get an overview of the new Outlook’s web-based features, its pros and cons versus the desktop version, and learn how PoliteMail’s 365 add-in integrates with the new platform—including its functionality, exceptions, and deployment methods.