New Articles

  1. Where can I find the CSR Form?

  2. How do I fill out the CSR Form for a Branded Hostname?

    How to Fill Out a CSR Form for a Branded Hostname Access and download the CSR Form here ! Because PoliteMail deploys dedicated servers per account, you can be assigned your own subdomain (e.g. pm.yourcompany.com or analytics.yourcompany.com) to t...
  3. What do the different Send Statuses mean?

    Send Status The Scheduled Sends window now displays icons that indicate the current status of each message.  This replaces automated email notifications, which can be a distraction and are quickly outdated. Use Case:  If a user needs to cancel...
  4. How do I get a link to give to people to subscribe to Mailing Lists?

    Getting a Subscription URL to Share Getting a Subscription link allows you to send it to recipients in any message, even outside of PoliteMail or on messaging platforms such as Teams or Slack. Go to PoliteMail > Account  ( Settings  in v4.9 ) ...
  5. Embedding a Video isn't working

    Video Troubleshooting Due to restrictions with COM Add-ins with Outlook for the Windows desktop, it is recommended to embed video using PoliteMail Online for a better experience. If embedding video in a PoliteMail message from the desktop vers...
  6. How does someone opt back in after they've opted out?

    Allowing a User to Opt In While you can always add an opt-out footer to your messages and customize it so that users can opt in as well, users who have opted out already will not receive those messages.  In addition, you may want to provide use...
  7. How do Opt-In, Opt-Out, and Subscriptions work?

    Your browser does not support HTML5 video. What's the Difference? It's important to know that Subscribe vs Opt-In, as well as Unsubscribe vs Opt-Out, are slightly different: Subscribing   allows the recipient to join any Mailing Lists y...
  8. What is Syncronym?

    About Syncronym Employees change.  Whether it’s their name, status, role, location, division, or something else, it means someone in IT has to process the change to update your distribution lists.  This may not be a big deal for a smaller compan...
  9. PoliteMail and Group Policy Objects (GPO)

    Group Policy Objects (GPOs) often apply a policy to Outlook throughout an organization to prevent web pages from being displayed within the Outlook client, to prevent bogus or unsecure links.  A GPO can also disable the Home Page tab on an Outlook...
  10. How can I perform an ALLUSERS install?

    Installing the Desktop Client for All Users Download the PoliteMail Desktop client.  They will find it at https:// /downloadpolitemail.html. Open a command prompt with Admin rights by right-clicking on the Command Prompt application and selecti...