New Articles

  1. Segmentation Settings

    Segmentation Settings In Version 5 of PoliteMail, there are two settings which control the segmentation reports output: Segment Size (108) and Segment Limit (213). Segment Size  s ets the minimum segment size for reporting. This can be used...
  2. Can I synchronize a PoliteMail contact list with Azure Entra ID?

    Syncing a PoliteMail Contact List with Azure AD Group Syncronym ® from PoliteMail is a service that connects your lists of current contacts, such as from a Human Resources Information System (HRIS) or Azure Entra ID (Entra ID), and synchronizes th...
  3. Text sizing in PoliteMail Online

    When you use the sizing button to resize text in PoliteMail Online, the measurement shown is in pixels and not in points.   There are 72 points in an inch, however 72 pixels may vary in size depending on the recipient's monitor resolution.  Most o...
  4. What are Proxy Devices?

    Proxy Devices Background The way most messages are measured is through the use of a 1 pixel by 1 pixel transparent image, usually called an image beacon.  This image can be measured so that the sender can determine if a message has been opened or ...
  5. Are there some characters to avoid using in links, images, or attachments?

    Special Characters to Avoid Some special characters should not be used because they are reserved for use in HTML and thus can cause errors.  This is the case when creating Links, Images, and Smart Attachments, as the link to them will break. Avoid...
  6. What does the "Email me when large broadcasts complete and on the interval specified" setting do?

    A "large broadcast" is not defined by the number of recipients, but rather by the length of time it takes to complete, so what is considered a large broadcast may vary from account to account.  When checked, you can use the drop-down to specify ho...
  7. Can I use simpler links in PoliteMail like I do in Outlook?

    Using Simpler / Friendlier Links in a Measured Message In Outlook for the desktop as well as O365, inserted links from OneDrive or SharePoint will automatically add the file type icon (e.g. Word, PowerPoint, Excel) and shorten the URL to the name...
  8. Does Outlook for the desktop really still use Internet Explorer?

    Oddly enough, yes.  Even if you use Edge, Firefox or Chrome for browsing, the IE11 component is always used inside of Outlook, even though the standalone version of Internet Explorer has been deprecated by Microsoft and you don't think you even ha...
  9. How do I update the Metrics for our entire account?

    Updating the Account Metrics If you are a PoliteMail Admin, you have access to the Account Report under Metrics, which displays metrics for your entire PoliteMail account.  However, when you run it, you may notice there is no 'Update' link like...
  10. My Shared Mailbox is not working in PoliteMail

    Please note that if you have multiple shared mailboxes, such as "hr@company.com" as well as "communications@company.com" in addition to your own, you will need to be logged in to all email accounts for From permissions to work.  Otherwise, your em...