New Articles

  1. Does PoliteMail support dynamic distribution lists?

    Version 5.0 does support dynamic distribution lists if configured correctly.  We can review your specific set-up during your implementation call.
  2. Can PoliteMail leverage attributes in Azure AD that can break down measurements by departments in a company?

    For security purposes, PoliteMail is restricted to MS Graph list expansion and SSO authentication requests in Entra ID. However, you can leverage some of the capabilities of our Syncronym product for effective list management and metrics capture. ...
  3. Is PoliteMail Online built on SharePoint Online? They look similar.

    PoliteMail online is not built on Sharepoint online, but the interfaces are indeed similar.  Since they are different, however, additional 365 capabilities like building flows to automate email sends are not currently available. We have integr...
  4. Is the Desktop edition updated when PoliteMail online is updated?

    It depends. While the desktop version of PoliteMail may not automatically update (depending on your permissions), you will receive a notification to update if you are using an out-of-date version of PoliteMail.
  5. How do I get PoliteMail Online and PoliteMail365?

    PoliteMail Online (PMO) Check with your PoliteMail Administrator to make sure your organization has been set up for PoliteMail Online.  Not every company has it, especially if you are self-hosting your own instance of PoliteMail.   P...
  6. What are the permissions needed for Microsoft Graph?

    Permissions for Microsoft Graph The permissions needed vary depending on whether or not you enable SSO and how you want List Expansion to be handled (Client-Side, Server-Side, or both).  Each possible configuration is outlined below.  You...
  7. Manifest Installer Packaging

    Deploying PoliteMail via Manifest for Outlook 365  Click the Apps button, then click the icon to open the Admin Center .  In the left panel, click Settings >  Integrated Apps . A list of integrated apps displays, with a lis...
  8. How do I narrow down the lists displayed on screen?

    Narrowing Down a List If you need to narrow down the lists displayed, there are a few options. You can filter the lists to only show lists that have been created by you or a particular user. Click the arrow next to Owner. Version 5.0:   ...
  9. How do I create a Template in PoliteMail?

    Creating a New Template Create a Brand Theme Your first step in creating a new template is to design your Brand Theme.  Click on Brand Themes and choose New .  Give your theme a name. You can also make it the Default for all tem...
  10. Account, From, Social Link, and Interactions Metrics

    In addition to metrics for a Message or Campaign, version 5 of PoliteMail also can provide metrics for several other components, shown below: Report Description Mailing List Shows the Reach, Readership, and Engagement broken d...