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Created On: 02/18/2023
in Measuring Results Updating the Account Metrics If you are a PoliteMail Admin, you have access to the Account Report under Metrics, which displays metrics for your entire PoliteMail account. However, when you run it, you may notice there is no 'Update' link like...
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Created On: 02/16/2023
in Troubleshooting Outlook Please note that if you have multiple shared mailboxes, such as "hr@company.com" as well as "communications@company.com" in addition to your own, you will need to be logged in to all email accounts for From permissions to work. Otherwise, your em...
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Created On: 01/31/2023
in Upgrading
Release Notes Release: 5.30.5324.4650 Updates With This Release Improvements ONLINE Beefree is now supported as an alternate editor alongside the existing PoliteMail Builder, with full support for templates, personalization, pre...
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Created On: 01/27/2023
in Measuring Results Viewing Individual Opens or Clicks (or not) Viewing individual opens or clicks can only be done if the message was sent via Individual Measurement . To view details, click on any subheading under the circle graphs when viewing a Metrics Repor...
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Created On: 01/27/2023
in Managing Lists Sending to Large Lists with Aggregate Measurement The process below will skip list expansion and send a single email to the SMTP endpoint. For large lists this will result in the message being delivered faster than if it was sent using individ...
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Connecting to PoliteMail Data via the API PoliteMail can provide you with a starting PowerBI or Excel file to get you started on connecting to your PoliteMail data via the Application Protocol Interface (API). With a few steps, you can connect you...
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Email Security Appliances In some cases, organizations will employ a Mail Security Appliance, such as Proofpoint or Mimecast Barracuda, to filter spam emails and block others. This is usually a security requirement and sometimes creating a receive...
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Created On: 01/16/2023
in User Administration When viewing a list of users under Account, you can click on any user to view their details and see a checkbox to indicate if the User is active or not. Users marked as Inactive: Are no longer able to log in, No longer count as a license un...
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Easily select recipients in PoliteMail Online using Address Book, Mailing Lists, Outlook Contacts, or PoliteMail Contacts. Mix and match sources to target the right audience for your email campaigns.