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Created On: 01/31/2023
in Upgrading
Release Notes Release: 5.30.5324.4650 Updates With This Release Improvements ONLINE Beefree is now supported as an alternate editor alongside the existing PoliteMail Builder, with full support for templates, personalization, pre...
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Created On: 01/27/2023
in Measuring Results Viewing Individual Opens or Clicks (or not) Viewing individual opens or clicks can only be done if the message was sent via Individual Measurement . To view details, click on any subheading under the circle graphs when viewing a Metrics Repor...
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Created On: 01/27/2023
in Managing Lists Sending to Large Lists with Aggregate Measurement The process below will skip list expansion and send a single email to the SMTP endpoint. For large lists this will result in the message being delivered faster than if it was sent using individ...
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Connecting to PoliteMail Data via the API PoliteMail can provide you with a starting PowerBI or Excel file to get you started on connecting to your PoliteMail data via the Application Protocol Interface (API). With a few steps, you can connect you...
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Email Security Appliances In some cases, organizations will employ a Mail Security Appliance, such as Proofpoint or Mimecast Barracuda, to filter spam emails and block others. This is usually a security requirement and sometimes creating a receive...
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Created On: 01/16/2023
in User Administration When viewing a list of users under Account, you can click on any user to view their details and see a checkbox to indicate if the User is active or not. Users marked as Inactive: Are no longer able to log in, No longer count as a license un...
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Selecting Recipient(s) in PoliteMail Online
When composing a message in PoliteMail Online and you click on the "To" field, a window appears with four icons across the top from which you can select your recipients.
A...
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Measured messages do generally use a "tracking beacon", which is a one-pixel image. If recipients of the e-mail receive a "Click to download images" prompt, but they don't download them, then you won't get metrics. When would this prompt app...
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Created On: 01/12/2023
in Measuring Results Average read time is calculated based on all of the recipients who read the e-mail, regardless of the device type. PoliteMail will analyze the devices used (based on Device Opens, the yellow box on the Email Metrics page), apply the calculation f...