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  1. Email Reach, Email Readership, and Email Engagement

    You will find metric reports of Reach, Readership, and Engagement in all Campaign and Account Reports (Admin-only feature). Email Reach Email Reach is defined as the percent of your audience that have received and opened your message a...
  2. Getting Online with PoliteMail

    To use PoliteMail online, you will need a modern browser and PoliteMail version 5.0. PoliteMail does not support Internet Explorer version 11 or earlier. After upgrading your Outlook desktop client to 5.0, you will receive your hostname and lo...
  3. What version of PoliteMail do I have?

    Finding Your PoliteMail Version PoliteMail 5.0/PoliteMail Online Go to POLITEMAIL > Account > Account.   The version number will be the first account setting listed. PoliteMail 4.9 Go to POLITEMAIL > Request ...
  4. Creating a Video Thumbnail or Play Button Overlay

    Play Button Overlay To add a play button over your images, in the PoliteMail Builder , go to Content > Images .  Select the image you want to add a play button to. Click on the play button icon to add a Play Button Overlay. In Po...
  5. Recommended Subject Lines and Ai/B Test

    Recommended Subject Lines and Ai/B Test In PoliteMail 5.0 and later, you will see a new Ai/B  feature under the PoliteMail Builder. Here you can get recommendations from our Artificial Intelligence (AI) model to improve your current email s...
  6. Getting Started with PoliteMail365

    Using PoliteMail for Microsoft 365 The Politemail365 Add-On is designed to give users quick access to PoliteMail measurement tools without leaving Outlook online. A user can access any content that has been stored on the PoliteMail Server, as wel...
  7. Best Practices for The PoliteMail Builder

    Do not use previously sent templates If you have a template you have already sent, it may be tempting to open your Sent folder and modify the sent template or use a copy you have received. Once an email has been processed through Outlook, it r...
  8. PoliteMail Ideas Portal

    PoliteMail Ideas Portal If you are using PoliteMail for the Outlook Desktop, you will see an Ideas Portal button in the PoliteMail ribbon.  You can click this button to be directed to our idea submission site.  In PoliteMail Online, ...
  9. How do I Import my own HTML file to make a Template?

    Rather than use the PoliteMail Builder for Templates, you can import your own HTML files by clicking on the Import HTML File  button in the HTML Templates section under the POLITEMAIL tab when you open a New Message: After browsing for a...
  10. How to Enable and Disable O365 Measurement

    Measuring iOS and macOS Devices Background Email is typically tracked and measured using small transparent images, which are remotely hosted and referenced over the internet using a standard web http/https request. Sometimes called “tr...