New Articles

  1. Are feedback likes included in the click through rate/engagement?

    No. There is a separate section in the metrics for feedback likes.
  2. How do I open a previously sent message?

    In PoliteMail for the Outlook desktop, you can access it in your Sent folder.  Note that PoliteMail Online does not have a Sent Items folder, so this option is not available. For the metrics, you can to POLITEMAIL > Results > Messages and double-...
  3. How are click metrics displayed?

    Click metrics can be viewed by scrolling to the bottom of your metrics report. They are listed by how they appear in the message, but you may also sort them by number of clicks if you wish.
  4. On the metric Total Read Time by Hour of Day, which time zone is that in?

    The sender's time zone.
  5. Does drag and drop work with PoliteMail for M365?

    Although the Desktop and Online editions of PoliteMail allow you to add content by either clicking and dragging the item from the PoliteMail Builder to the compose window, or by double-clicking on the item, PoliteMail 365 only supports double-clic...
  6. Where can I find the needed permissions for various list handling methods?

    The table below lists all permissions and whether they are Delegated (D) or Application (A) type. The Minimum Required column is needed to support OAUTH (SSO) login to PoliteMail.  Small lists (less than 1000 members) can be expanded via MAPI in...
  7. Where can I find a list of PoliteMail features by version?

    PoliteMail Features by Version Category Feature Description Version System and Security  Single Sign-On Gain automatic PoliteMail user account management based on your company’s own Office365 identity and active directory s...
  8. Exactly what information is processed and stored by PoliteMail?

    Data Processing and Storage by PoliteMail Download a PDF of this information here ! The data processed and stored by PoliteMail varies depending on the measurement mode used to send a measured message.  The table below provides a summary. ...
  9. What are the server requirements for On-Premises installations of PoliteMail?

    PoliteMail processes brief bursts of small, high-volume transactions.  The server sizing is primarily based on distribution size, and volume of recipient email being processed and measured.  A high-performance SQL Server environment is required ...
  10. Where can I find hardware requirements for a BYOC implementation based on number of employees?

    Bring Your Own Cloud (BYOC) In PoliteMail 5.0, you can deploy a “bring your own cloud” infrastructure using Microsoft Azure (AWS application servers with a SQL instance will also work). Compared to traditional on-premises deployment, BYOC offers a ...