New Articles

  1. How do I view the results of a poll or survey?

  2. Why does a thumbs up or thumbs down rating open a web page?

    A thumbs up or thumbs down button is considered a poll in PoliteMail. When a recipient gives a thumbs up or thumbs down, they are brought to a web page where they can view the results. ...
  3. Are feedback likes included in the click through rate/engagement?

    No. There is a separate section in the metrics for feedback likes.
  4. How do I open a previously sent message?

    Learn how to open a previously sent message when using PoliteMail for the Windows desktop or for M365.
  5. How are click metrics displayed?

    Click metrics can be viewed by scrolling to the bottom of your metrics report. They are listed by how they appear in the message, but you may also sort them by number of clicks if you wish.
  6. On the metric Total Read Time by Hour of Day, which time zone is that in?

    The sender's time zone.
  7. How can I tell if an Item already has tags?

    Learn how to tell if a PoliteMail Content item has tags, either through the PoliteMail Builder or from the Content List.
  8. Does drag and drop work with PoliteMail for M365?

    Add content in PoliteMail by double-clicking the desired item in the Builder—this method works in PoliteMail 365 and all versions, ensuring your content appears exactly where your cursor is positioned in the compose window.
  9. Where can I find the needed permissions for various list handling methods?

    The table below lists all permissions and whether they are Delegated (D) or Application (A) type. The Minimum Required column is needed to support OAUTH (SSO) login to PoliteMail.  Small lists (less than 1000 members) can be expanded via MAPI in...
  10. Where can I find a list of PoliteMail features by version?

    PoliteMail Features by Version Category Feature Description Version System and Security  Single Sign-On Gain automatic PoliteMail user account management based on your company’s own Office365 identity and active directory s...