New Articles

  1. How to Use Suppress Auto-Replies

    This feature is intended to prevent mailbox congestion after sending an email. Specifically, this feature will suppress certain messages such as out-of-office replies and auto replies that are rule based, as well as soft Delivery/Nondelivery repor...
  2. Removing Emails From Campaigns

    Click on Campaigns > Campaigns ( Results > Campaigns in v4.9 ). Double-click on the Campaign you want to remove the message from. Version   5:   A list of all messages in the Campaign shows. Click the one you want ...
  3. Setting Up Monitoring Multiple Inboxes

    PoliteMail automatically monitors the Outlook standard inbox folder for undeliverable messages and replies. If you use more than one Inbox for sending PoliteMail, you can use the Monitor Other Inboxes setting and PoliteMail will be able to measure...
  4. How Do I Reset My Password?

    Changing Your PoliteMail Password The method only applies if you are using Password Authentication as your method of sign-in. If you are using Single Sign-On methods, you will need to contact your IT Administrator for a new password. A user ca...
  5. Empty List or Hidden Membership Warning

    How hidden membership of a list is handled depends greatly on whether you are using Microsoft Graph as part of your PoliteMail setup, which is recommended, or are relying only on Exchange Web Services (EWS). If You're Only Using EWS In the...
  6. How To Use List Expansion to Expand Distribution Lists

    Dynamic distribution groups (DDGs, and often also called Dynamic Distribution Lists or DDLs) are Entra ID objects created to expedite the mass sending of messages in Microsoft Exchange.  PoliteMail can expand DDGs in version 4.97 and higher u...
  7. How to Use Direct Replies To

    A user can specify a different inbox for bounces to be returned to. Using this method, you can keep one sending account free from any undeliverables, and use a separate sending account to monitor bounces. Open a New Message in PoliteMail. Under ...
  8. How to Use Send Progress Notifications to Get Updates On Large Sends

    Send Progress Notifications is a configurable service within PoliteMail that notifies a user on the progress of tracked sends. The setting will be applied to very large sends and can be configured to notify the user every 15, 30, 60, or 120 minute...
  9. How to Send PoliteMail with Aggregate Measurement Through the Outbox

    Aggregate measurement mode provides you with entry level metrics. Aggregate measures the message, and counts unique devices and browsers. It does not collect or store any Personally Identifiable Information (PII). With Aggregate measurement, t...
  10. Web-Safe Fonts for PoliteMail

    In any edition of PoliteMail, if an email recipient does not have the font that you are using installed on their device (or the font is not compatible with their OS), the font will be substituted for a generic font depending on the type of font use...