New Articles

  1. Exactly what information is processed and stored by PoliteMail?

    PoliteMail details the types of user, recipient, message, and interaction data it processes and stores, including required fields, encryption methods, and handling based on different measurement modes, ensuring data security and transparency.
  2. What are the server requirements for On-Premises installations of PoliteMail?

    PoliteMail processes brief bursts of small, high-volume transactions.  The server sizing is primarily based on distribution size, and volume of recipient email being processed and measured.  A high-performance SQL Server environment is required ...
  3. Where can I find hardware requirements for a BYOC implementation based on number of employees?

    Bring Your Own Cloud (BYOC) In PoliteMail 5.0, you can deploy a “bring your own cloud” infrastructure using Microsoft Azure (AWS application servers with a SQL instance will also work). Compared to traditional on-premises deployment, BYOC offers a ...
  4. What are the system requirements for PoliteMail?

    General IT Requirements Requirement Cloud Service Self-Hosted / On Premises Windows IIS Servers VM ✔ † Connect to SQL Server ✔ † Branded hostname with public authority ✔ † Dedicated SMTP IP ✔ † Maintain IIS servers, ...
  5. What is the difference between a COM Add-In and an Outlook/Modern Add-In?

    Compare COM Add-Ins and Outlook (Modern) Add-Ins for Outlook: discover how traditional Windows-specific plugins differ from modern web-based add-ins in compatibility, integration, and installation.
  6. WebView2 (Chromium)

    Did you know that when you view an html-formatted message in Outlook (which most are since html supports rich and dynamic content), you’re actually viewing in Internet Explorer – even though you probably don’t have IE (at least as far as you kno...
  7. Can I compare more than two messages?

    Discover the new Multi-Compare feature in version 5.05 and above—easily compare multiple Metrics Reports side-by-side, sort and customize your data view, and manage selection limits for streamlined reporting and analysis.
  8. Can I send Adaptive / Actionable Cards in a message to a shared mailbox?

    Adaptive Cards are not currently supported for a shared mailbox.
  9. Switching between Multiple PoliteMail Accounts

    Multiple Account Switching For people with multiple PoliteMail servers, the server name is in a drop-down menu starting in version 5.1 for users to select from, rather than having to type the server name in every time.
  10. Viewing Sent Items

    Learn how to access and download sent messages in PoliteMail using the Metrics Report. View or re-send messages, verify delivery accuracy, and understand how .msg files work for troubleshooting and reporting.