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  1. Does PoliteMail Version 5 have any enhancements to the API?

    The API in 5.0 will provide access to data elements which were previously unavailable in older versions, including enhanced Campaign, Business and Region information, as well as other new metrics calculations. Also, the API supports queryable attr...
  2. What are all the ways you can generate reports in PoliteMail?

    Reporting in PoliteMail You can generate metric reports based on: Individual messages Campaigns Mailing lists By Sender By From Address Account-wide (Admins only) If you’d like to create a custom metrics report, you can select individual...
  3. Do clicks to links still need to be pulled separately from all the other metrics on a report?

    Starting with version 5.0, you are now able to group links by category. You can also export their results either by single messages, or by groups of messages.
  4. Can I resend an email to only those who haven't opened a message the first time?

    Yes, but only if you are using Individual Measurement Mode. Go to the Metrics page for the message and click on the Didn't Open metric on the bottom left-hand side. This will open a data grid of contacts who have not responded.  Select all of t...
  5. Does PoliteMail support dynamic distribution lists?

    Version 5.0 does support dynamic distribution lists if configured correctly.  We can review your specific set-up during your implementation call.
  6. Can PoliteMail leverage attributes in Azure AD that can break down measurements by departments in a company?

    For security purposes, PoliteMail is restricted to MS Graph list expansion and SSO authentication requests in Entra ID. However, you can leverage some of the capabilities of our Syncronym product for effective list management and metrics capture. ...
  7. Is PoliteMail Online built on SharePoint Online? They look similar.

    PoliteMail online is not built on Sharepoint online, but the interfaces are indeed similar.  Since they are different, however, additional 365 capabilities like building flows to automate email sends are not currently available. We have integration...
  8. Can I start work in the Online version and then continue in the Desktop version? Updated

    Yes, you can work between the different interfaces. You just have to make sure you save works in progress, like a Template or Draft, before opening them in a different interface. One exception to this is if you are using the Beefree Editor . ...
  9. Is the Desktop edition updated when PoliteMail online is updated?

    It depends. While the desktop version of PoliteMail may not automatically update (depending on your permissions), you will receive a notification to update if you are using an out-of-date version of PoliteMail.
  10. How do I get PoliteMail Online and PoliteMail365?

    PoliteMail Online (PMO) All you need to do is enter your PoliteMail server name in your browser! Your server name is what you enter when logging into PoliteMail, such as https://pmqareact2.pmail5.com/. From there a window will appear for you...