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71. Feedback Likes and Click-Through Rate

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    There is a separate section in the metrics for feedback likes.

72. How are Read Rate and Engaged Read Rate calculated?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Understand email engagement metrics like read rate and click-through rate. Learn how PoliteMail calculates your audience's interaction with content.

73. What is a skimmed email?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Ignored, skimmed, read rate, and engaged read rate in PoliteMail are time-based categories describing how long recipients keep an email open, relative to its calculated read time.

74. What is considered an Ignored Email?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Ignored, skimmed, read, and engaged read are time-based classifications for how long a recipient keeps an email open compared to its calculated read time, including preview pane views.

75. What is a Page View?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Page Views are the number of times the email has been opened, including multiple opens.

76. Can Read Time or Grade Level be adjusted?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Read time is standardized for consistency in reporting, but you can override the word count if needed.

77. Average Read Time: Mobile vs. Desktop

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Average read time is calculated based on all of the recipients who read the e-mail, regardless of the device type.

78. See Who Opened or Clicked a Link

    Created On: 10/20/2025 in Measuring Results Metrics Reports
    View individual email opens, clicks, and engagement metrics. Learn how to access detailed recipient data and create segments in Individual Measurement mode.

79. Segmentation Settings

    Created On: 10/20/2025 in Administrator Functions Settings and Permissions
    Learn about the Segment Size and Segment Limit settings in PoliteMail version 5 and higher.

80. Exported Column Definitions

    Created On: 10/20/2025 in Measuring Results Metrics Reports Exporting & Updating Metrics
    Understand all fields in your PoliteMail Metrics report Excel export, including hidden calculations and deprecated data points.

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