-
Created On: 04/12/2023
in Measuring Results Proxy Devices Background The way most messages are measured is through the use of a 1 pixel by 1 pixel transparent image, usually called an image beacon. This image can be measured so that the sender can determine if a message has been opene...
-
Created On: 03/20/2023
in Managing Content Special Characters to Avoid Some special characters should not be used because they are reserved for use in HTML and thus can cause errors. This is the case when creating Links, Images, and Smart Attachments, as the link to them will break. ...
-
A "large broadcast" is not defined by the number of recipients, but rather by the length of time it takes to complete, so what is considered a large broadcast may vary from account to account. When checked, you can use the drop-dow...
-
Created On: 02/23/2023
in Sending PoliteMail Using Simpler / Friendlier Links in a Measured Message In Outlook for the desktop as well as O365, inserted links from OneDrive or SharePoint will automatically add the file type icon (e.g. Word, PowerPoint, Excel) and shorten the URL to the name...
-
Created On: 02/22/2023
in Upgrading Oddly enough, yes. Even if you use Edge, Firefox or Chrome for browsing, the IE11 component is always used inside of Outlook, even though the standalone version of Internet Explorer has been deprecated by Microsoft and you don't think yo...
-
Created On: 02/18/2023
in Measuring Results Updating the Account Metrics If you are a PoliteMail Admin, you have access to the Account Report under Metrics, which displays metrics for your entire PoliteMail account. However, when you run it, you may notice there is no 'Update&#...
-
Created On: 02/16/2023
in Troubleshooting Outlook Please note that if you have multiple shared mailboxes, such as "hr@company.com" as well as "communications@company.com" in addition to your own, you will need to be logged in to all email accounts for From permissions to work....
-
-
Created On: 01/31/2023
in Upgrading
Release Notes Release: 5.15.4342.3516 Fixes prior to this build are listed at towards bottom of this article. Updates With This Release Enhancements You'll notice a new 'Save As' button in addition to the 'Save&...
-
Created On: 01/27/2023
in Measuring Results Viewing Individual Opens or Clicks (or not) Viewing individual opens or clicks can only be done if the message was sent via Individual Measurement . To view details, click on any subheading under the circle graphs when viewing a Metrics Repor...