New Articles

  1. PoliteMail Message Size Warning

    You may receive a warning if your messages are over 500KB in size.  This is because larger messages can take a longer time to send and, in some cases, cause PoliteMail to bog down completely (especially if sending to many thousands of recipients). ...
  2. Will my messages automatically save as I create them?

    Starting with version 5.15 of PoliteMail, messages you compose will auto-save as a Draft at a time interval set by your System Administrator.
  3. How do I create a Safe Links exception for PoliteMail?

    Set up a Safe Links exception in Microsoft Defender for M365 to ensure PoliteMail works correctly by creating a mail flow rule in the Exchange Admin Center, allowing messages from a specified IP to bypass Safe Links scanning.
  4. What are the capabilities of the PoliteMail Sandbox?

    PoliteMail Sandbox offers full access to all PoliteMail features in both online and Outlook desktop versions, with some limitations like restricted recipient numbers, fixed sender address, and unavailable address book distribution lists.
  5. What is the PoliteMail Sandbox?

    PoliteMail Sandbox lets you explore all PoliteMail features in a safe, easy-to-use environment—no IT setup needed. Experiment with SSO login, test tools in Outlook and online, and learn at your own pace with built-in training, all with a few limitations compared to the full version.
  6. How do I access the PoliteMail Sandbox?

    Gain access to PoliteMail by signing in with your email and password or linking a Microsoft or Google account. Contact your PoliteMail sales professional for setup and support throughout the login process.
  7. What does the Auto Refresh toggle do?

    The auto refresh toggle at the top of a data grid lets the data shown automatically update for you.   By default, the toggle is set on and the data will refresh every 10 seconds. Auto refresh must be turned off for filtering and sorting ...
  8. Does PoliteMail work with MAPI?

    The Messaging Application Programming Interface (MAPI) is an API for Microsoft Windows which allows programs to become email-aware. Outlook for the Windows desktop fully supports MAPI, and PoliteMail will function perfectly well in those environm...
  9. Why can't I use Rich Text Formatting (RTF)?

    Learn how PoliteMail uses HTML formatting for accurate email measurement, and why converting RTF content can cause formatting and tracking issues in recent versions.
  10. How do I update the Graph secret?

    To update the secret in Graph, you will need to go to the Microsoft Entra Admin Center.  If logged into your network, you can access the Admin Center (if you have Admin rights) at https://entra.microsoft.com . Browse to  Ide...