New Articles

  1. How do I access the PoliteMail Sandbox?

    Accessing via Email and Password Contact your PoliteMail sales professional about access; they will perform some quick initial setup for you. Navigate to https://sandbox.pmail2.com Sign in using the username/email and password your salesperso...
  2. What does the Auto Refresh toggle do?

    The auto refresh toggle at the top of a data grid lets the data shown automatically update for you.   By default, the toggle is set on and the data will refresh every 10 seconds. Auto refresh must be turned off for filtering and sorting ...
  3. Does PoliteMail work with MAPI?

    The Messaging Application Programming Interface (MAPI) is an API for Microsoft Windows which allows programs to become email-aware. Outlook for the Windows desktop fully supports MAPI, and PoliteMail will function perfectly well in those environm...
  4. Why can't I use Rich Text Formatting (RTF)?

    PoliteMail and Rich Text Formatting PoliteMail relies on HTML formatting for templates to show as intended and measurement to work accurately.  As a result, converting RTF can lead to formatting issues that may cause measurement to be inaccurat...
  5. How do I update the Graph secret?

    To update the secret in Graph, you will need to go to the Microsoft Entra Admin Center.  If logged into your network, you can access the Admin Center (if you have Admin rights) at https://entra.microsoft.com . Browse to  Ide...
  6. What is the difference between sending via the PoliteMail Server versus via Outbox?

    Sending via the Outbox is useful in that it allows you to send messages without having to configure a mail flow.  However, it is not recommended when sending to more that roughly 2000 recipients per message.  As a result, PoliteMail will automatica...
  7. Message Expiration

    Message Expiration is a great new feature of PoliteMail that allows you to set an expiration date on a message.  Messages that are expired will show in an Inbox, but when viewed it will only display for a brief moment before an alternate message...
  8. Subject Suggester

    While Ai/B Subject Line testing is powerful, Subject Suggester brings the power of Ai/B testing and embeds it directly into the Subject line! On the right side of the Subject line, the Subject Suggester icon appears.  Compose your message as y...
  9. From Management

    Starting with version 5.1 of PoliteMail, a new item has been added in the Account Settings called "Froms", which allows you to manage your From permissions  in a more intuitive and powerful way. The table lists all From email addresses and...
  10. Saved Template Sections

    Parts of a Template, called Template Sections, can now be saved in the new PoliteMail Builder.  This allows a user to create only a part of a Template that can be used and/or shared as they see fit, instead of having to create an entire Template...