New Articles

  1. Will my messages automatically save as I create them?

    Yes!  Starting with version 5.15 , messages you compose will auto-save as a Draft every five minutes.  This time interval is a setting that can be adjusted by your System Administrator.  Note that this is with PoliteMail Online only as Outlook fo...
  2. How do I create a Safe Links exception for PoliteMail?

    Creating Safe Links Exceptions Safe Links is a feature in Microsoft Defender for Microsoft 365 which scans links in email messages, Teams, and other 365 applications during mail flow.  This security feature is in addition to any other anti-spam or ...
  3. What are the capabilities of the PoliteMail Sandbox?

    The PoliteMail Sandbox will give you access to ALL PoliteMail features in both PoliteMail Online as well as PoliteMail for the Outlook desktop. While you have access to all PoliteMail features, there are some differences between it and the full i...
  4. What is the PoliteMail Sandbox?

    The PoliteMail Sandbox, new to version 5.15 and higher of PoliteMail, is an easy way to experiment with the powerful features of PoliteMail without requirement IT involvement and configuration.  With the PoliteMail Sandbox, you can: Connect to P...
  5. How do I access the PoliteMail Sandbox?

    Accessing via Email and Password Contact your PoliteMail sales professional about access; they will perform some quick initial setup for you. Navigate to https://sandbox.pmail2.com Sign in using the username/email and password your salesperso...
  6. What does the Auto Refresh toggle do?

    The auto refresh toggle at the top of a data grid lets the data shown automatically update for you.   By default, the toggle is set on and the data will refresh every 10 seconds. Auto refresh must be turned off for filtering and sorting ...
  7. Does PoliteMail work with MAPI?

    The Messaging Application Programming Interface (MAPI) is an API for Microsoft Windows which allows programs to become email-aware. Outlook for the Windows desktop fully supports MAPI, and PoliteMail will function perfectly well in those environm...
  8. Why can't I use Rich Text Formatting (RTF)?

    PoliteMail and Rich Text Formatting PoliteMail relies on HTML formatting for templates to show as intended and measurement to work accurately.  As a result, converting RTF can lead to formatting issues that may cause measurement to be inaccurat...
  9. How do I update the Graph secret?

    To update the secret in Graph, you will need to go to the Microsoft Entra Admin Center.  If logged into your network, you can access the Admin Center (if you have Admin rights) at https://entra.microsoft.com . Browse to  Ide...
  10. What is the difference between sending via the PoliteMail Server versus via Outbox?

    Sending via the Outbox is useful in that it allows you to send messages without having to configure a mail flow.  However, it is not recommended when sending to more that roughly 2000 recipients per message.  As a result, PoliteMail will automatica...