New Articles

  1. What are the settings for System Admins? Updated

    Gain an overview of PoliteMail’s comprehensive System Administrator settings, covering authentication, licensing, security protocols, mail sending configurations, caching, software scaling, and UI customization options, designed to optimize performance and secure email communications.
  2. My Template doesn't look the same on every device!

    HTML Email Template Inconsistencies All PoliteMail Builder templates are tested to minimize the impact of rendering inconsistencies across email clients. Rendering inconsistencies may still occur but should be limited to minor spacing or font dif...
  3. Send via Graph

    PoliteMail supports sending via Microsoft Graph for faster, secure delivery without extra configuration—ideal for high-volume, trusted email sends.
  4. How can I send a "Do Not Reply" broadcast email using PoliteMail?

    The best way to suppress all replies to a message is to send from a nonexistent email address, such as do-not-reply@yourcompany.com.
  5. How do I access a Calendar View for Scheduled Sends?

    PoliteMail 5.2 introduces Calendar View for Scheduled Sends—enabling all users to visualize, coordinate, and manage future email plans with editable time slots and scheduling tools.
  6. Are recipients included when I save a Template?

    By design, recipients (the To, cc, and bcc fields) are NOT included when you save a Template.
  7. How do I filter a Commlytics report for a specific Team?

    The option to filter a Commlytics Report can be found on the right side of the screen in the same row as the 'Generate Report' button at the top of the screen.  Note that this button is only available when viewing a report for a Team or Channel, no...
  8. What is the Influencer Score and how is it calculated?

    The Influencer Score is intended to be a gauge of the reach of a Teams user's messages.  It is calculated as the number of members sent to multiplied by the number of messages sent. For example, a Teams user who sent 8 messages to a total of 65 peop...
  9. About the Commlytics Dashboard

    The Commlytics Dashboard contains a lot of useful insights!  Here's a breakdown: Export the report as a .csv or .pdf file. The settings icon allows you to clear the cache, reset all excluded topics so they're visible again, or re...
  10. How do I import a list from a CSV or Excel file?