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41. What is considered an Ignored Email?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Ignored, skimmed, read, and engaged read are time-based classifications for how long a recipient keeps an email open compared to its calculated read time, including preview pane views.

42. What is a Page View?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Page Views are the number of times the email has been opened, including multiple opens.

43. Can Read Time or Grade Level be adjusted?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Read time is standardized for consistency in reporting, but you can override the word count if needed.

44. Is average read time calculated differently between mobile and desktop devices?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Average read time is calculated based on all of the recipients who read the e-mail, regardless of the device type.

45. How can I tell who has (or hasn't) opened or clicked a link in my message?

    Created On: 10/20/2025 in Measuring Results Metrics Reports
    View individual email opens, clicks, and engagement metrics. Learn how to access detailed recipient data and create segments in Individual Measurement mode.

46. What are Proxy Devices?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Reading a Metrics Report
    Proxy devices are email platforms that are trying to protect their users by making requests on their behalf. Learn how PoliteMail deals with this to provide metrics that are as accurate as possible.

47. Segmentation Settings

    Created On: 10/20/2025 in Administrator Functions Settings and Permissions
    Learn about the Segment Size and Segment Limit settings in PoliteMail version 5 and higher.

48. Exported Column Definitions

    Created On: 10/20/2025 in Measuring Results Metrics Reports Exporting & Updating Metrics
    Understand all fields in your PoliteMail Metrics report Excel export, including hidden calculations and deprecated data points.

49. Accepted file types for Smart Attachments

    Created On: 10/20/2025 in Using the PoliteMail Builder Managing Content Smart Attachments
    Learn the accepted file types for Smart Attachments when sending a measured message with PoliteMail.

50. User Links vs Saved Links

    Created On: 10/20/2025 in Using the PoliteMail Builder Managing Content Links
    Understand the difference between User Links and Saved Links in PoliteMail. Learn how each is tracked, stored, and shared for better link management.

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