New Articles

  1. What is Commlytics?

    Download Commlytics here! Wouldn’t it be nice to have a tool with the power of PoliteMail but for your Teams messaging?  That’s what Commlytics for Teams is all about! Commlytics lets you analyze your Teams Channels or Chats to see who you...
  2. What does each button do in the floating toolbar?

    When modifying a Template in PoliteMail Online, clicking on a cell in the Template opens a floating toolbar that contains a number of buttons: Opens a small window with three tabs to set the color for the background, text, and border of th...
  3. What are the settings for System Admins?

    System Administrator Settings The table below lists the many settings available to the System Administrator (Sysadmin) role.   Beware: Make sure you know what you're doing!  Changing these settings can cause PoliteMail to cease to...
  4. How do I edit a Template in the PoliteMail Builder?

    Once you have selected a pre-made Template from the list in the new PoliteMail Builder, it will appear in your main composition window.   From there, you can click anywhere in the Template and a floating toolbar will appear. To replace any te...
  5. My Template doesn't look the same on every device!

    HTML Email Template Inconsistencies All PoliteMail Builder templates are tested to minimize the impact of rendering inconsistencies across email clients. Rendering inconsistencies may still occur but should be limited to minor spacing or font dif...
  6. Send via Graph

    Sending Via Graph PoliteMail supports the option to send a Measured Message via the Graph Send Service.  Sending via Graph eliminates the need to go through security appliances, such as ProofPoint or MimeCast, as it is trusted automatically.  T...
  7. Can I use a Template that has a survey in it?

    If you create a new message from a Template that has feedback in it (such as a survey or poll), the metrics for the feedback will show in the original  Metrics report, not the Metrics report for the new message you created from the Template.   ...
  8. How can I send a "Do Not Reply" broadcast email using PoliteMail?

    The best way to suppress all replies to a message is to send from a nonexistent email address, such as do-not-reply@yourcompany.com. You will need to add this email address to the From Management window (if you're using an older version of Polit...
  9. How do I access a Calendar View for Scheduled Sends?

    Starting with version 5.2 of PoliteMail, you can view what other people are planning to send in the future with an Editorial Calendar!  You will see an icon to switch to Calendar View when viewing the list of Scheduled Sends.  This is a very vis...
  10. Are recipients included when I save a Template?

    By design, recipients (the To, cc, and bcc fields) are NOT included when you save a Template.  This helps prevent Messages from accidentally being sent to the wrong lists and/or recipients.  Note, however, that recipients ARE included in Drafts . ...