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41. How are click metrics displayed?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Reading a Metrics Report
    Click metrics can be viewed by scrolling to the bottom of your metrics report.

42. Are feedback likes included in the click through rate/engagement?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    There is a separate section in the metrics for feedback likes.

43. How are Read Rate and Engaged Read Rate calculated?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Understand email engagement metrics like read rate and click-through rate. Learn how PoliteMail calculates your audience's interaction with content.

44. What is a skimmed email?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Ignored, skimmed, read rate, and engaged read rate in PoliteMail are time-based categories describing how long recipients keep an email open, relative to its calculated read time.

45. What is considered an Ignored Email?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Ignored, skimmed, read, and engaged read are time-based classifications for how long a recipient keeps an email open compared to its calculated read time, including preview pane views.

46. What is a Page View?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Page Views are the number of times the email has been opened, including multiple opens.

47. Can Read Time or Grade Level be adjusted?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Read time is standardized for consistency in reporting, but you can override the word count if needed.

48. Is average read time calculated differently between mobile and desktop devices?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Average read time is calculated based on all of the recipients who read the e-mail, regardless of the device type.

49. How can I tell who has (or hasn't) opened or clicked a link in my message?

    Created On: 10/20/2025 in Measuring Results Metrics Reports
    View individual email opens, clicks, and engagement metrics. Learn how to access detailed recipient data and create segments in Individual Measurement mode.

50. What are Proxy Devices?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Reading a Metrics Report
    Proxy devices are email platforms that are trying to protect their users by making requests on their behalf. Learn how PoliteMail deals with this to provide metrics that are as accurate as possible.

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