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31. Using the HeatMap Feature

    Created On: 10/20/2025 in Measuring Results Metrics Reports Reading a Metrics Report
    Visualize email engagement with PoliteMail's Heat Map. See read time, click metrics, and optimize message placement for better results.

32. Updating Metrics Reports

    Created On: 10/20/2025 in Measuring Results Metrics Reports Exporting & Updating Metrics
    Learn how to manually update PoliteMail metrics reports and configure automatic updates. Get real-time message performance data with simple steps.

33. How does PoliteMail calculate Reading Time and Grade Level in Metrics Reports?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Measure your email's readability with Flesch-Kincaid tests. Learn how PoliteMail calculates reading ease and grade level to optimize your message clarity.

34. How are the different Read Rates on the Metrics Report calculated?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Learn the difference between ignored, skimmed, read, and engaged.

35. Geographic Location Data

    Created On: 10/20/2025 in Measuring Results Metrics Reports Reading a Metrics Report
    View recipient engagement on interactive maps with PoliteMail's geographic tracking. Track opens and clicks by location, drill down to city level, and measure campaign performance by region.

36. What time zone is the Total Read Time by Hour of Day in?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    The Total Read Time by Hour of Day is displayed in the sender's time zone, and is usually shown in the upper left.

37. How are click metrics displayed?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Reading a Metrics Report
    Click metrics can be viewed by scrolling to the bottom of your metrics report.

38. Are feedback likes included in the click through rate/engagement?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    There is a separate section in the metrics for feedback likes.

39. How are Read Rate and Engaged Read Rate calculated?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Understand email engagement metrics like read rate and click-through rate. Learn how PoliteMail calculates your audience's interaction with content.

40. What is a skimmed email?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Ignored, skimmed, read rate, and engaged read rate in PoliteMail are time-based categories describing how long recipients keep an email open, relative to its calculated read time.

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