New Articles

  1. How can I see what other people are planning to send in the future?

    PoliteMail 5.2 introduces Calendar View for Scheduled Sends—enabling all users to visualize, coordinate, and manage future email plans with editable time slots and scheduling tools.
  2. How do I avoid sending competing messages from others to the same audience?

  3. How long does the PoliteMail COM add-in take to load?

    Discover how the PoliteMail COM add-in maintains optimal performance in Outlook, featuring an average delay load of 1 to 3 seconds and its placement on the 'Always Enable' list for reliability.
  4. I get blocked when I try to install Commlytics!

    The issue you're experiencing is likely because the Commlytics app needs to be allowed by your organization's Microsoft 365 (M365) administrator. To resolve this, your M365 administrator will need to add Commlytics to the list of allowed apps in...
  5. How do I delete a From address?

    PoliteMail 5.1+ lets Admins disable From addresses instead of deleting them. Earlier versions require IT to remove or revoke mailbox permissions.
  6. The font of my link is not consistent with my Template on the Outlook Desktop.

    If you copy and paste a link from SharePoint into a message that you are composing in PoliteMail for the Outlook Desktop, Outlook will automatically replace the font of your link with your default font used in Microsoft Office. As a workaround,...
  7. When I sign out of PoliteMail, I'm automatically getting signed back in.

    This seems to be specific to using Outlook on the MacOS desktop and signing out using EntraID.  The only way to sign out is to clear your cache in your default browser first, and then reload the application.
  8. I get a CSP Violation error when trying to view a video in Outlook online.

    If you are sending a tracked video using an embed link in Outlook, note that the video will play only if the video is hosted on Microsoft-hosted domains, such as "office365.com", "office.net", "static.microsoft", "skype.com", "office.net", "office...
  9. Does PoliteMail support WS Fed?

    With support for SAML 2.0 and OpenID, SSO protocols with better features and security,  PoliteMail for the Outlook desktop can be configured to work with WS-Fed. PoliteMail Online is not compatible with WS-Fed.
  10. Active Links are not working!

    What are Active Links? An Active link is a hyperlink that is currently being interacted with the user. Whenever a user holds the mouse button on the link or right-clicks on it, it will change its color into red, and this is when the link will be ...