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If you are an On-Premise/Self-Hosted client, you will need to contact your IT department regarding your PoliteMail credentials. If you are using Single Sign-On as a method of authentication, you will need to contact your IT department re...
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Last Updated: 08/23/2022
in User Administration If you are a PoliteMail Admin and using Password Authentication as a login method, you have the ability to assign password resets to users. If you are a User or Manager, please contact your Administrator for further assistance. If you use S...
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Last Updated: 08/23/2022
in User Administration Unlocking a User If a user locks their account from entering an incorrect password too many times, follow the steps below: 1. Go to POLITEMAIL > Account > Users. 2. If the user is locked out, the Require Password Reset ('Enabled&...
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Last Updated: 08/22/2022
in User Administration Please note that only Admins can perform this function. If you want to change a user's role (Administrator, Manager, User) go to POLITEMAIL > Account > Users . Select the user's name to open the Edit User window. Under ...
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Last Updated: 08/22/2022
in User Administration This procedure is for On-Premise clients only. If you are a Cloud customer, your initial Administrator will be created by our team upon implementation. Once PoliteMail Server is installed and configured, you will need to create the initial Admin...
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Users will get a prompt when they attempt to send a tracked message to one or multiple distribution lists AND they don't have their EWS setting turned on in their client. If the user presses "no", they will receive another prompt for...
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Last Updated: 08/22/2022
in Managing Lists To handle large Distribution Lists: You could hide these lists from the Global Address Lists, but synchronize them using Syncronym, and just the PoliteMail users would have access to these lists (and be able to create their own targeted lists), us...
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When sending to PoliteMail Mailings lists, or local Outlook distribution groups, Outlook utilizes it’s Address Book service to validate the list and access members of the list. When a list goes into the Outlook To: field, it should appear lik...
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Due to a limitation within Outlook, the Mailing list pull-down menu can only display 999 results. If there are 1000 lists loaded into the content library, the Mailing List pull-down menu will appear blank. Clearing some lesser used items out of your...
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First, make sure you are importing a .CSV file and not an Excel file (.xls). This error pops up when PoliteMail can not find any data in the headers. When you create the CSV file, or import from Exchange, you are required to have a header that ha...