Updated Articles

  1. Can PoliteMail track people who have forwarded a message?

    Yes, if you are using Individual or Anonymous Measurement Mode (not Aggregate Mode). Go to the metrics page of the email. On the bottom right hand-side of the metrics report, there is a field for "Likely Forward". Likely Forwarded counts are ...
  2. Using PoliteMail Filters

    Each Column has a Filter option in it’s pull-down menu in the header. You can Filter by name, value, date, region, etc. to display results that contain the searched value. You can search by multiple filters by clicking the Add button. Hitting ...
  3. What is a Page View?

    Page Views are the number of times the email has been opened, including multiple opens. This is different than Unique Desktop Opens and Unique Mobile Opens, which only count unique opens.
  4. What is considered an Ignored Email?

    Below are descriptions of all the read rates, although they appear in different places on the metrics report. Note that any email viewed in the Outlook preview pane is also considered an open. Ignored = Any opened email for less than 3 secon...
  5. What is a skimmed email?

    Below are descriptions of all the read rates, although they appear in different places on the metrics report. Note that any email viewed in the Outlook preview pane is also considered an open. Ignored = Any opened email for less than 3 secon...
  6. How do I view the results of a poll or survey?

  7. Why does a thumbs up or thumbs down rating open a web page?

    A thumbs up or thumbs down button is considered a poll in PoliteMail. When a recipient gives a thumbs up or thumbs down, they are brought to a web page where they can view the results. ...
  8. How do I add a Button to PoliteMail?

    Adding a Button to a Measured Message In the PoliteMail Builder, you can access a variety of buttons content by navigating to Menu > Content > Buttons . To add a button to your message, place the cursor where the button should go. Then drag the...
  9. How do I change the alignment of a button in PoliteMail?

    Changing the Alignment of a Button Changing Button Alignment to the Right From Within a Template To change a button's alignment to the right that is in a Template or Template Section, click the in top left of the button to select the entire ...
  10. When configuring Microsoft Graph and SSO, do we need to enable public client flows?

    Implicit Grants PoliteMail uses authorization code flow, so Implicit grants or flows can be turned OFF and PoliteMail will function normally.  Implicit flows were historically on by default but have been deprecated by Microsoft because they relie...