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PoliteMail, like all email marketing software, uses standard web-page image beacon to determine opens. Email open measurement is the result of the recipient displaying the images within the email. It is the image referenced from the PoliteMail Ser...
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Creating Safe Links Exceptions Safe Links is a feature in Microsoft Defender for Microsoft 365 which scans links in email messages, Teams, and other 365 applications during mail flow. This security feature is in addition to any other anti-spam or ...
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Last Updated: 06/03/2024
in Troubleshooting Configuration Email Security Appliances In some cases, organizations will employ a Mail Security Appliance, such as Proofpoint or Mimecast Barracuda, to filter spam emails and block others. This is usually a security requirement and sometimes creating a receive...
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The PoliteMail Sandbox, new to version 5.15 and higher of PoliteMail, is an easy way to experiment with the powerful features of PoliteMail without requirement IT involvement and configuration. With the PoliteMail Sandbox, you can: Connect to P...
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The PoliteMail Sandbox will give you access to ALL PoliteMail features in both PoliteMail Online as well as PoliteMail for the Outlook desktop. While you have access to all PoliteMail features, there are some differences between it and the full i...
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In order to transfer to a new user without losing their information, you will want to follow the instruction in this article: Adding, Replacing, Migrating, and Deleting Users . ...
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Last Updated: 05/06/2024
in Upgrading PoliteMail customers who had been running PoliteMail 4.7x – 4.9x and who had not upgraded PoliteMail versions until recently (2024, version 5.x+) will likely notice a drop in metrics. If you have not upgraded your instance of PoliteMail over the p...
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Last Updated: 04/30/2024
in Measuring Results
The auto refresh toggle at the top of a data grid lets the data shown automatically update for you. By default, the toggle is set on and the data will refresh every 10 seconds. Auto refresh must be turned off for filtering and sorting ...
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Last Updated: 04/29/2024
in Measuring Results
Currently, these measurements are standardized and cannot be adjusted. The only readership criteria that can be adjusted is the ability to override word count . ...
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Your browser does not support HTML5 video. Because of how Outlook is structured, when you select a Custom Field for personalization, Outlook will insert it in the body of your email, and does not give you the option to insert it in the Subje...