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Clearing Your Cache If you're experiencing any unusual behavior or slow load times, try resetting your cache. If you're being directed to the old Knowledge Base site, reset your cache . Message size considerations Smaller messages send...
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Last Updated: 08/02/2023
in Getting Started You can skip this step if your in-house technicians will take care of it, but you can optionally give PoliteMail access to the Azure resource group so that PoliteMail technicians can create the needed resources for deployment. Navigate to your n...
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Your browser does not support HTML5 video. What is Social Advocacy? PoliteMail’s Social Advocacy Feature allows users to add a block of social media icons to messages composed in PoliteMail so recipients can share stories to their own pe...
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Word count is used to determine reading times, reading ease and grade level in the metrics grid. If using Open Visibility, word count also helps determine the estimated reading time displayed. For emails in multiple languages, the word count may...
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Entity Description: SentMessage captures the metric information on the message that was sent to recipients and displays the metrics in the PoliteMail -> Results -> Messages section. Properties Name Description Type Add...
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PoliteMail API Entity Directory Click here to go to an Odata conventions site that will assist you with creating URLs for API. Entity Description Business Business can be used to define a Business Unit in an organization. The Busin...
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Last Updated: 07/20/2023
in Measuring Results While there is no Share button for reports, you can allow other users to run a report simply by making sure the message is labeled Unassigned in both the Business and Region categories. This will ensure that all users will be able to view i...
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Last Updated: 07/20/2023
in User Administration Did you forget your PoliteMail password? Then this article is NOT for you! First, you will need to contact your PoliteMail Administrator for a password reset . If an Admin has reset your password, follow these steps to update it ...
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Last Updated: 07/14/2023
in Troubleshooting Images Video Troubleshooting Due to restrictions with COM Add-ins with Outlook for the Windows desktop, it is recommended to embed video using PoliteMail Online for a better experience. If embedding video in a PoliteMail message from the desktop versio...
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Last Updated: 07/13/2023
in Managing Content Adding Video to a Message Requirements Running video in Outlook requires Outlook version 2112 or later, and PoliteMail version 5.0 or later. If you are on an earlier version of PoliteMail, you can still send video thumbnails and link to an...