Updated Articles

  1. What is my host name to log into PoliteMail?

    Your hostname is needed to log into PoliteMail. Learn what it might be or how to find it.
  2. Why can't I use Rich Text Formatting (RTF)?

    Learn how PoliteMail uses HTML formatting for accurate email measurement, and why converting RTF content can cause formatting and tracking issues in recent versions.
  3. Does PoliteMail work with the new Outlook?

    Get an overview of the new Outlook’s web-based features, its pros and cons versus the desktop version, and learn how PoliteMail’s 365 add-in integrates with the new platform—including its functionality, exceptions, and deployment methods.
  4. Why does PoliteMail require Anonymous Authentication in IIS?

    Learn about HTTP authentication methods such as anonymous and basic authentication, and discover how SMTP services are used for secure and efficient email delivery in environments like PoliteMail and IIS.
  5. What exactly happens when a message is deleted, and can I get it back?

    This summary explains the data deletion and recovery process, including timelines for message and person record removal, backup retention periods, and the procedures and limitations involved in restoring deleted data.
  6. How do I fill out the CSR Form for a Branded Hostname?

    Gain step-by-step guidance on completing a CSR form for branded hostnames with PoliteMail, including mandatory fields, examples, and key details for deploying secure, company-specific subdomains.
  7. What is Syncronym?

    An introduction to Syncronym by PoliteMail, an ETL tool that automates and simplifies distribution list management for organizations by synchronizing data from HR, AD, and payroll systems, offering flexible deployment options and dynamic contact list creation.
  8. How can I perform an ALLUSERS install?

    A step-by-step guide for installing the PoliteMail Desktop Client for all users on Windows, including instructions for using the Command Prompt with admin rights and ensuring installation to the correct system folder.
  9. Exactly what information is processed and stored by PoliteMail?

    PoliteMail details the types of user, recipient, message, and interaction data it processes and stores, including required fields, encryption methods, and handling based on different measurement modes, ensuring data security and transparency.
  10. What is the difference between a COM Add-In and an Outlook/Modern Add-In?

    Compare COM Add-Ins and Outlook (Modern) Add-Ins for Outlook: discover how traditional Windows-specific plugins differ from modern web-based add-ins in compatibility, integration, and installation.