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Last Updated: 02/09/2024
in Managing Lists Filters are a search parameters that are used to generate a list of contacts. By using Filters, you can quickly create and manage groups of contacts. For example, you could create a list of contacts that are grouped by manager. Alternatively, you ...
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Authentication and SMTP Services HTTP Authentication Authentication, or the process of identifying who the client is (usually for determining the level of access to grant), is supported in the HTTP protocol with several possible authentication sch...
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Last Updated: 02/06/2024
in Troubleshooting Messages If the Word Count of your measured message is showing unnecessarily high, it's often because there is extra content in the html of the message that is being counted. This is especially true if you are adding or editing pre-header text or are copy...
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What is External Sending? Although PoliteMail is distinctly configured for Internal Communications, sometimes recipients of these emails do not have an email address at your current domain. In order to reach these recipients using PoliteMail withou...
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Last Updated: 02/01/2024
in Measuring Results Only Admin users have the ability to view the results of an entire account. The Account Report includes all measured emails sent by all users (including PreFlight Test sends, unless removed in Preferences ), and provides metrics for open ra...
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Last Updated: 02/01/2024
in Sending PoliteMail In any edition of PoliteMail, if an email recipient does not have the font that you are using installed on their device (or the font is not compatible with their OS), the font will be substituted for a generic font depending on the type of font use...
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Last Updated: 01/31/2024
in Managing Content Social Link Measurement allows you to measure metrics, such as click throughs, for links posted outside of PoliteMail. For example, you can generate a measured link for a website, put it in a Twitter or Facebook post, and view the results in Poli...
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Last Updated: 01/12/2024
in Managing Lists Regex is an abbreviated term for "regular expressions", and is a standardized set of text that can help you find what you're looking for quickly. For example, /w typically means to match character from A-Z or 0-9, in upper or lower case, while ^nst...
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Last Updated: 01/05/2024
PoliteMail Ideas Portal If you are using PoliteMail for the Outlook Desktop, you will see an Ideas Portal button in the PoliteMail ribbon. You can click this button to be directed to our idea submission site. In PoliteMail Online, you can fi...
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PoliteMail automatically monitors the Outlook standard inbox folder for undeliverable messages and replies. If you use more than one Inbox for sending PoliteMail, you can use the Monitor Other Inboxes setting and PoliteMail will be able to measure...