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PoliteMail API Entity Directory The API Directory is in the process of being updated; some endpoints listed may have changed or have been deprecated in version 5.0, and so you may encounter 404 or 500 errors. In the interim, please contact Cus...
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Last Updated: 07/31/2025
in Managing Content
Adding Video to a Message Your browser does not support HTML5 video.
Because your message can be sent to thousands of recipients and thus create a very large process time for the server, videos are not uploaded; your video needs to re...
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Discover best practices for managing PoliteMail communications in Outlook, including tips for optimizing message size, handling attachments, managing distribution lists, ensuring accurate metrics, and troubleshooting common issues.
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Discover the redesigned PoliteMail Builder in version 5.10, featuring an intuitive interface, folder organization, customizable templates, direct access to AI/B testing, and mobile message previews for a streamlined content creation experience.
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Last Updated: 08/02/2022
in Troubleshooting Configuration Q – Does PoliteMail need external connectivity (outside the firewall) to get mobile enabled? A – No, however PoliteMail does require certain https traffic from the internet to reach the PoliteMail Server.
The bottom line is that HTTPS traffic orig...
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Last Updated: 06/28/2024
in Managing Content
For information on inserting images in PoliteMail Online, click here . Your browser does not support HTML5 video. To keep your email size small and fast, we recommend you use PoliteMail's Add Image feature rather than embedding or attachi...
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Learn how to insert an Outlook calendar meeting invite as a Smart Attachment in PoliteMail (v4.5–4.8). Send the invite as a .ics file to let recipients easily add or respond to meetings.
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Last Updated: 08/02/2022
in Troubleshooting Outlook Custom coding HTML pages to send via Outlook is NOT the same as coding a web page.
Rules of the road for coding HTML pages to send in Outlook:
First, understand that sending an HTML page to Outlook, is not the same as sending an HTML page f...
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Last Updated: 07/08/2025
in Sending PoliteMail TemplatesLearn how to create, edit, and manage templates using the classic PoliteMail Builder in Outlook Desktop or PoliteMail Online version 5.0 and earlier.
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Last Updated: 05/09/2025
in Troubleshooting Configuration
For Hybrid Exchange Office365 implementations without Azure AD connect (or AD FS – Federation) implemented.
A common Exchange hybrid implementation has the MX record pointing to Office 365, with the mail domains configurated in Office 365 as ...