Popular Articles

  1.  Adding Images to a Message

    For information on inserting images in PoliteMail Online, click here . Your browser does not support HTML5 video. To keep your email size small and fast, we recommend you use PoliteMail's Add Image feature rather than embedding or attachi...
  2. How do I turn Opt-Out on or off?

    Version 5.0: Changing this can be found under POLITEMAIL > Account > Subscription. Version 4.9+:   You can use the opt-out feature either for an individual email using the drop-down on the PoliteMail button, or you can have it set so eve...
  3. Does PoliteMail Work With Microsoft 365 Hosted Exchange?

    Yes!  The latest version of PoliteMail is available via Microsoft 365 (Outlook.com) as well as through PoliteMail Online. PoliteMail Server will require an Exchange Service Account, with adequate permission levels to request members of the distribu...
  4. PoliteMail Best Practices

    Clearing Your Cache If you're experiencing any unusual behavior or slow load times, try resetting your cache. If you're being directed to the old Knowledge Base site, reset your cache . Message size considerations Smaller messages send faster....
  5. Email Distribution Not Sending With A Hybrid Exchange On-Premise And Office 365 Implementation

    For Hybrid Exchange Office365 implementations without Azure AD connect (or AD FS – Federation) implemented. A common Exchange hybrid implementation has the MX record pointing to Office 365, with the mail domains configurated in Office 365 as in...
  6. Which Versions of Outlook Does PoliteMail Support?

    PoliteMail supports Outlook 2013 - 2019 as well as Outlook 365.
  7. Is PoliteMail Online built on SharePoint Online? They look similar.

    PoliteMail online is not built on Sharepoint online, but the interfaces are indeed similar.  Since they are different, however, additional 365 capabilities like building flows to automate email sends are not currently available. We have integration...
  8. PoliteMail Free Trial vs. PoliteMail Pilot Program

    PoliteMail offers a free trial download which allows you to send 100 tracked email messages with Aggregate Measurement Mode through the Outlook Outbox. This enables you to experience the product inside of Outlook, and get a feel for how simple it is...
  9.  How To Use Appointment Measurement

    What is Appointment Measurement? Your browser does not support HTML5 video. PoliteMail’s Appointment Measurement (formerly "Appointment Tracking") allows users to use PoliteMail features in scheduling meetings in Outlook’s Calendar.  With Appo...
  10. PoliteMail API Entity Directory

    PoliteMail API Entity Directory The API Directory is in the process of being updated; some endpoints listed may have changed or have been deprecated in version 5.0, and so you may encounter 404 or 500 errors.  In the interim, please contact Custo...