-
Last Updated: 04/24/2025
in Sending PoliteMail
Save As / Drafts Your browser does not support HTML5 video. A ‘Save As’ button has been added to allow saving the message as a draft. Anyone can view a saved message, similar to a shared mailbox. For PoliteMail for the Desktop, the ‘Save...
-
Last Updated: 05/28/2025
in Managing Content
Adding Video to a Message PoliteMail provides a couple of ways to integrate video into your messages easily! Option One: Link to Video from an Image The most common way to add a video is to first insert an image of your choice from the Poli...
-
PoliteMail API Entity Directory The API Directory is in the process of being updated; some endpoints listed may have changed or have been deprecated in version 5.0, and so you may encounter 404 or 500 errors. In the interim, please contact Cus...
-
The PoliteMail Builder, available in version 5.10 and later, has been redesigned from the ground up to be more intuitive, convenient, and powerful than ever. Refer to this article for more details! More visual, organized user interface! Orga...
-
Last Updated: 06/28/2024
in Managing Content
For information on inserting images in PoliteMail Online, click here . Your browser does not support HTML5 video. To keep your email size small and fast, we recommend you use PoliteMail's Add Image feature rather than embedding or attachi...
-
Clearing Your Cache If you're experiencing any unusual behavior or slow load times, try resetting your cache. If you're being directed to the old Knowledge Base site, reset your cache . Message size considerations Smaller messages send faste...
-
This applies to PoliteMail v. 4.5 - 4.8. For v.4.9+, you can use the Appointment Tracking feature. To insert an Outlook calendar Meeting invite as a Smart Attachment: Open your Outlook Calendar > New Meeting . Add all details: d...
-
Last Updated: 05/09/2025
in Troubleshooting Configuration
For Hybrid Exchange Office365 implementations without Azure AD connect (or AD FS – Federation) implemented.
A common Exchange hybrid implementation has the MX record pointing to Office 365, with the mail domains configurated in Office 365 as ...
-
Last Updated: 08/02/2022
in Troubleshooting Configuration Q – Does PoliteMail need external connectivity (outside the firewall) to get mobile enabled? A – No, however PoliteMail does require certain https traffic from the internet to reach the PoliteMail Server.
The bottom line is that HTTPS traffic orig...
-
Last Updated: 06/05/2025
in Sending PoliteMail Templates Creating a New Template Create a Brand Theme Your first step in creating a new template is to design your Brand Theme. Click on Brand Themes and choose New . Give your theme a name. You can also make it the Default for all templates, ...