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Last Updated: 12/11/2023
in Sending PoliteMail Templates Creating a New Template Create a Brand Theme Your first step in creating a new template is to design your Brand Theme. Click on Brand Themes and choose New . Give your theme a name. You can also make it the Default for all templates, as...
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There are two ways to log in to PoliteMail. Your IT department will choose the one that best fits your organization's needs upon implementation. The two options are Password Authentication and Single Sign-On options through an already established ...
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Last Updated: 08/02/2022
in Troubleshooting Outlook Custom coding HTML pages to send via Outlook is NOT the same as coding a web page.
Rules of the road for coding HTML pages to send in Outlook:
First, understand that sending an HTML page to Outlook, is not the same as sending an HTML page f...
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Accessing and Editing a Scheduled Message Your browser does not support HTML5 video. Select the PoliteMail tab within your Outlook window. Select Campaigns > Scheduled Sends. Click the desired Scheduled Message. Version 5.0: C...
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Last Updated: 12/02/2022
in Troubleshooting Images If you’re using PoliteMail and a red X is appearing when you are using Add Image, or if the image does not display when being received, here are a few settings you can check: Open Internet Options, found in your Control Panel. Click on the 'Adva...
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Last Updated: 10/10/2024
in Measuring Results Go to POLITEMAIL > Results > Messages . Version 5.0: Select a message and click Email Metrics. Version 4.9x: Double-click on a message to view it, then click the Benchmark link. Comparing to your Company Average in the M...
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After receiving the license file from your account manager, you will now be able to install the license. The file you received should end in “.license”. Save the file somewhere you can easily find it (Example: Desktop). Open the PoliteMail Serve...
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Last Updated: 08/15/2022
in Sending PoliteMail Campaigns You have the ability to replace an image or link after an email has been sent. There is no way to edit a Smart Attachment that has already been sent. You would need to resend an email with the correct Smart Attachment. However, you can edit the S...
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If you are an On-Premise/Self-Hosted client, you will need to contact your IT department regarding your PoliteMail credentials. If you are using Single Sign-On as a method of authentication, you will need to contact your IT department regardi...
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With version 5.x of PoliteMail, Admins can set Global Preferences and lock them by using the padlock and globe icon next to the setting. Clicking the globe applies the setting to every user on the account by default. Clicking the padloc...