Popular Articles

  1. Edit Preheader Text

    A practical guide detailing how to customize and display preheader text in Outlook and PoliteMail for both desktop and online versions. Includes step-by-step instructions for editing preheader text, compatibility notes for Outlook and PoliteMail versions, and tips on maximizing message visibility in
  2.  How To Use Appointment Measurement

    Use PoliteMail's Appointment Measurement to track Outlook meeting invites, view RSVP metrics, personalize invites, and access detailed reports. Outlook 2016+ required.
  3. How does the new PoliteMail Builder work?

    Discover the new PoliteMail Builder—featuring an easier layout, drag-and-drop content, AI-powered subject suggestions, and Folders for organizing templates, layouts, and assets.
  4. What is the Benchmark feature?

    Go to POLITEMAIL > Results > Messages .   Version 5.0:  Select a message and click Email Metrics. Version 4.9x:   Double-click on a message to view it, then click the Benchmark link. Comparing to your Company Average in the M...
  5. PoliteMail User Guides

    PoliteMail 5.3 User Guide.pdf This User Guide covers the basics and how to get started with PoliteMail for all interfaces: the desktop COM Add-In, PoliteMail Online, or PoliteMail for Microsoft 365. Older Versions PoliteMail 5.2 User Gui...
  6. API / SocialMediaClick

    Entity Description: SocialMediaClick generates a tracked link that can be used in Social Media to track results (e.g. Twitter, Facebook, Google+, etc…). Properties Name Description Type Additional Information ID Int32 ...
  7. Can I Update Content After an Email Has Been Sent?

    Learn how to replace images or update links in PoliteMail after an email has been sent. Understand the impact on past messages, limitations with Smart Attachments, and how replacement works based on user roles and group sharing.
  8. Campaigns and Campaign Metrics

    Learn how to create, assign, and manage Campaigns in PoliteMail. Group related messages, share Campaigns with teams, and analyze average metrics over time to improve internal communications.
  9. I Can't Login or Connect to the PoliteMail Server

    If you are an On-Premise/Self-Hosted client, you will need to contact your IT department regarding your PoliteMail credentials.  If you are using Single Sign-On as a method of authentication, you will need to contact your IT department regardi...
  10. Setting PoliteMail Preferences

    Discover a comprehensive overview of PoliteMail user and admin preferences, including global settings, editing options, list handling, and recommended configurations for different software versions to optimize email performance and efficiency.