Popular Articles

  1. What is the Benchmark feature?

    Go to POLITEMAIL > Results > Messages .   Version 5.0:  Select a message and click Email Metrics. Version 4.9x:   Double-click on a message to view it, then click the Benchmark link. Comparing to your Company Average in the M...
  2.  How To Use Appointment Measurement

    What is Appointment Measurement? Your browser does not support HTML5 video. PoliteMail’s Appointment Measurement (formerly "Appointment Tracking") allows users to use PoliteMail features in scheduling meetings in Outlook’s Calendar.  With Appo...
  3. API / SocialMediaClick

    Entity Description: SocialMediaClick generates a tracked link that can be used in Social Media to track results (e.g. Twitter, Facebook, Google+, etc…). Properties Name Description Type Additional Information ID Int32 ...
  4. Writing Outlook Compatible HTML Code For Email Pages

    Custom coding HTML pages to send via Outlook is NOT the same as coding a web page. Rules of the road for coding HTML pages to send in Outlook: First, understand that sending an HTML page to Outlook, is not the same as sending an HTML page f...
  5. How does the new PoliteMail Builder work?

    Introducing the new PoliteMail Builder! What's New? More visual layout for easier use Adding content items has been moved under the Build a Template section. Social media icons have moved to be a standalone content item instead of being und...
  6. Edit Preheader Text

    Outlook Message Preview Preheader text is the text that appears under the Subject line in the Outlook Preview pane. It's the first few lines of the body of your email, but it can also be security notifications such as External Sender alerts. Du...
  7. I Can't Login or Connect to the PoliteMail Server

    If you are an On-Premise/Self-Hosted client, you will need to contact your IT department regarding your PoliteMail credentials.  If you are using Single Sign-On as a method of authentication, you will need to contact your IT department regardi...
  8. Can I Update Content After an Email Has Been Sent?

    You have the ability to replace an image or link after an email has been sent.  There is no way to edit a Smart Attachment that has already been sent. You would need to resend an email with the correct Smart Attachment. However, you can edit the S...
  9. Images Appearing With a Red X or an Error and Not Displaying

    DESKTOP   If you’re using PoliteMail and a red X is appearing when you are using Add Image, or if the image does not display when being received, here are a few settings you can check: Open Internet Options, found in your Control Panel....
  10. PoliteMail User Guides

    PoliteMail 5.3 User Guide.pdf This User Guide covers the basics and how to get started with PoliteMail for all interfaces: the desktop COM Add-In, PoliteMail Online, or PoliteMail for Microsoft 365. Older Versions PoliteMail 5.2 User Gui...