New Articles

  1. How do I make changes to a shared Brand Theme?

    Making Changes to Brand Themes You can edit any Brand Theme you made by selecting it from the PoliteMail Builder, making your changes, and then saving it. However, you can only make changes to a Brand Theme you created; Brand Themes that have been...
  2. When configuring Microsoft Graph and SSO, do we need to enable public client flows?

    Implicit Grants PoliteMail uses authorization code flow, so Implicit grants or flows can be turned OFF and PoliteMail will function normally.  Implicit flows were historically on by default but have been deprecated by Microsoft because they relie...
  3. How do I change the alignment of a button in PoliteMail?

    Changing the Alignment of a Button Changing Button Alignment to the Right From Within a Template To change a button's alignment to the right that is in a Template or Template Section, click the in top left of the button to select the entire ...
  4. How can I tell if an Item already has tags?

    You can tell if a content item has tags in two ways: from the PoliteMail Builder, and when viewing the list of items from the Content menu. From the PoliteMail Builder When viewing content in the PoliteMail Builder, items with a solid gray ...
  5. PoliteMail and Log4j Vulnerability Issue

    Apache Log4j2 is used in Java applications. PoliteMail does not use the Java runtime in any of our products and is not affected by this vulnerability. Log4j2 is a ubiquitous library used by millions for Java applications. Created by Ceki Gülcü,...
  6. AngularJS v.1.7.9 Security Warning

    AngularJS has been upgraded to 1.8.0. If a user runs a security scan on a version lower than 4.9.7, they may get this security alert. Please upgrade to version 1.8.0 to solve this issue. PoliteMail versions 4.9.7+ have been upgraded with this ve...
  7. Editing a Contact's Record

    When you create a contact in PoliteMail, you can access and edit their record. Navigate to POLITEMAIL> Lists > Contacts.   If you are using PoliteMail online, go to the  Navigation Pane > Lists > Contacts. Click on the contact that you want ...
  8. Not everyone on a distribution list received my message

    You've sent a measured message and not all the recipients on the distribution list have received it. You may also notice contacts missing in the metrics report. This usually requires a Support ticket so we can expand your list and see where the disc...
  9. I Can't Login or Connect to the PoliteMail Server

    If you are an On-Premise/Self-Hosted client, you will need to contact your IT department regarding your PoliteMail credentials.  If you are using Single Sign-On as a method of authentication, you will need to contact your IT department regardi...
  10. How do I turn PoliteMail Measurement on?

    To turn PoliteMail measurement (formerly called "tracking") on, create a new message.  Click the PoliteMail flag logo. Select the measurement mode you would like to use. ...