New Articles

  1. API / Report

    Entity Description: The Report entity compiles and displays aggregate information from a tracked email in the metrics section of PoliteMail. Compiled metrics such as unique mobile click-through rates, Unique URLS, multiple opens, time-to-read, e...
  2. API / Region

    Entity Description: Region works in conjunction with Business to identify and group PoliteMail Users by location (e.g. territories, State, East Coast, West Coast, North America, South America, etc….). Properties Name Descrip...
  3. API / Read

    Entity Description: Read is an entity if the PoliteMail Tracking feature. Read tracks the open rate, recipient, Browser, device used, device manufacturer, along with the Time Read (how long a recipient has the email open to Read the information)...
  4. What's new in PoliteMail Version 5?

    A lot!  Here's a summary of features. Unified Interface New modern Office interface, same feature set, little to no learning curve. Faster load times and more efficient content editing. PoliteMail 365 Modern Office365 add-in. Send...
  5. Where is PoliteMail located?

    Although we have employees worldwide, our headquarters is located in beautiful Portsmouth, New Hampshire, USA. ...
  6. Can I send Adaptive / Actionable Cards in a message to a shared mailbox?

    According to Microsoft, adaptive or actionable cards must be sent to an individual and not a group.  In addition, the recipient must have an account with Outlook.com or Exchange Online.  Since a shared mailbox is treated as a group, Adaptive Cards...
  7. What is Flight School?

    Flight School Flight School is a great new way to receive training on the basics of PoliteMail so that you can make the most of what PoliteMail offers.  It's online, available at any time, and works on any device! Enrollment When you upgrade or ...
  8. Using the API with Message Tagging

    Message Tags and the PoliteMail API Under SentMessages, there are three POST API calls that refer to Message Tags: GetByTag AddTag RemoveTag Below is some sample code to show how these might be used.  Please note that the code below is writ...
  9. Will PoliteMail work with my version of Outlook?

    The short answer is, yes!  There are a dizzying, and confusing, number of versions of Outlook, so here we'll break it down a bit. Regardless of your version of Outlook, PoliteMail Online is fully functional, with a familiar interface, and al...
  10. I'm being prompted for a Sender ID. What is it, and how do I get one?

    Sender IDs Sender ID is used to detect spoofing . A spoofed email message is modified to appear as if it originates from a sender other than the actual sender of the message. Sender ID detects spoofed email messages by using the Sender Policy Fram...